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The majority of screen's sections, buttons and features work as for the Sales - Reservation screen. The main different you'll see is that the temporary cart section (summary) is split in two: on top the content/tickets of the cart you're going to cancel, and below the new content/tickets you're going to issue as an exchange, and/or to be paid. Here you find the sections with specific behaviors: click on their names below if you're looking for specif help.
2. Add tickets / Refund charges options 3. Composed product / Auto-Exchange | 4. Cart content to be cancelled |
Payment method summary
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The subtotal line of this section will show the amount that have to be paid as well as the order is closed. In case the upper section is populated by new items of higher value to be refunded though the final total amount may be negative (to be refund to the customer).
See the last paragraph here below.
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Requested by and Reason selection will impact according to what respectively configured at Charges and Overhead level. The list of reasons can be edited on List of values.
In case of refund, the available methods will be displayed according to what has been configured (for reimbursement) in payment methods and allowed for the specific point of sales
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