Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. To streamline on-site operations, enhance the user experience, and provide spectators with more flexibility and autonomy, we’re integrating this functionality into TIXNGO. This enhancement will not only simplify management but also unlock new revenue opportunities.
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Enable the S-360 Ticket Exchange feature from the organizer settings
From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (key: ticket.s360.ticketshop.exchange)
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Redirection to the ticketshop
Event configuration at injection
By default, the S-360 Ticketshop Exchange URL specified at the event level will be used to redirect spectators to the ticketshop.
- event.metadata.index.key = EXCHANGE_TICKETSHOP_URL
- event.metadata.index.value = https://ticketshop.secutix.com/account/tickets/exchang
Ticket override at injection
However, you can override this URL on a per-ticket basis by modifying the S-360 injection template and utilizing hidden ticket details metadata.
To set this up, apply the following configuration in your S-360 injection template:
- ticketDetails.hidden.index.key = EXCHANGE_TICKETSHOP_URL
- ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/tickets/exchange
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TIXNGO differentiates how URLs are managed based on their entry points:
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Limitations
Spectator must be the ticket S-360 Cultural Contact to perform a Ticket Exchange
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