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In the ticket list, the group lead can only select the group members who have given their consent. As a result, Blaise and Darren don't appear in the list.
The same logic holds for applies to the order history section:
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If the group member doesn't react, the group lead may resend a consent request email explicitly by clicking on the email icon:
The Active status shows that the group member has already given his consent. The Pending status shows that no consent has been given yet.
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When a group lead adds a member to his group that doesn't exist yet, the newly created contact will receive two emails:
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Note that a contact that doesn't have an email address can't give his consent (but a contact that has an email address but no internet account can). In the longer term, the idea would be to set the consent automatically for the children (in the legal sense of the word) of the lead of the group, since this should be the main business case.
Managing the Friends & Family groups from the back-office
An operator can see the members of a group in the Connections menu of the contact detail. He can also send the request consent email to a given member of a group.
Getting started
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Enable the feature
The consent feature may be enabled separately for each organization in screen below:
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By default, SecuTix will set all the connections created prior to this new feature consent in an active state, meaning that the group leads will have the same full access rights as before. However, you can ask SecuTix to set all these connections in a pending state, meaning that the group leads will have to request the consent according to the providing consent section above. This solution is preferable from a GDPR point of view. However, you should inform your regular customers about this change because of its impact. |
Customise the request consent email
The email sent belongs to the document type and class Request contact connection consent. If you want to customise this email, we recommend you to first download the standard template provided, modify this template and upload it again.