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This page aims to provide more context and information to the existing document classes (66 as for end of October 2023). A few of them (in red) are still under reviewmight be related to specif integrations/clients or not used anymore.
Standard codes are the recurrent ones as found in CUBE/MOSA or other most used institution templates. Some may not be present.
| Document Class | Standard Code | Info and purpose | Set/sent from / when | ||||||||
| Accompanying letter | Lettre | Generic email for backoffice | Set Org>Document to send or manually sent from File Details | ||||||||
| Account creation email | NouvCpte | Preprod only (before GDPR) - Email sent when a new account is created in backoffice | not to be used in production (pw is visible!) | ||||||||
| Advantage notification email | Advant | Email sent to notify a contact-type advantage is active | Sent from Org>Contact>Advantage targeting | ||||||||
| Artist waiting list | ArtWtLst | Waiting list related - Alert email informing about artists' tours (implemented for German client/Myticket) | user users must be registered through a widget implemented on external website (not on TS) email are sent manually from Contact Org>Contact > Waiting list | ||||||||
| Authorization confirmation | AuthConf | Double opt in verification email (also waiting list related) | Set on TS > POS > Internet paramenter > | ||||||||
| B2B account creation confirmation | ActCpte | Email confirming of refusing B2B account creation | Set on TS > POS > Internet paramenter >
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| Bank transfer order recap | VirCmde | limited Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a refund will be processed with a bank transfer |
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| Bank withdrawal order recap | PrélCmde | Likely not used anymore | Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming an order (direct debit) will be paid via bank account |
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| Basic email | RESTEM1 | not used / SAM related doc | not to be used | ||||||||
| Cancellation confirmation email | CanConf | Email sent by front-office for all cancellations (sales, reservations, options) | Sent by ticketshops | ||||||||
| Code list within email | Code | Email with a list of single usage codes sent to structure relays | Sent from Sales > Generate and distribute codes | ||||||||
| Confirmation email | ReqConf | Option related - Email confirming or refusing the request | Automatically sent according to option management | ||||||||
| Confirmation product waiting list | CfmPrdWt | Waiting list related - Email confirming subscription to alert emails for given product | When users subscribe to the waiting list online | ||||||||
| Confirmation waiting list | CfmWtLst | Waiting list related - Email confirming subscription to alert emails for given event/artist | When users subscribe to the waiting list online | ||||||||
| Contact document | [NONE] | likely not used anymore | |||||||||
| Credit note bank transfer recap | VirAv | limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming the credit note has been refunded with bank transfer |
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| Credit note bank withdrawal recap | PrélAv | limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a direct debit form bank transfer is performed to put money on credit note |
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| Credit note receipt | JusAvoir | PDF providing balance info related to the credit note | Manually triggered from Sales > Credit balance | ||||||||
| E-commerce email | RESTEM3 | not used / SAM related doc | not to be used | ||||||||
| Exchange tickets | ResaleOK | Email sent to seller, when ticket is sold on resale platform | |||||||||
| Expired soon options | AlExpOp | Options related - Email reminder about options' deadlines | Triggered by Org > Follow up options/reservation screen | ||||||||
| File pro forma | [NONE] | Similar to an invoice | (no standard model) | ||||||||
| File recap | RecapDos | Generic summary of file contents, generated (& possibly sent) for any order | Set Org>Document to send or manually sent from File Details | ||||||||
| Follow shipment | FolwShip | Related to old integration with DHL - Email with shipment tracking code | likely no longer working | ||||||||
| Goods voucher | CmdBout | Merchandising related - Summary including orders by goods/suppliers | Generated from Org>Goods>Purchase orders | ||||||||
| Instalment payment failure email | PFInst | Email sent to notify payment failure in multiple installments by Credit Card | Sent according to installments management | ||||||||
| Instalment payment success email | PSInst | Email sent to notify payment success in multiple installments by Credit Card | Sent according to installments management | ||||||||
| Instalment reminder email | RemInst | Email sent to remind installments | Sent according to installments management | ||||||||
| Marketing SMS | [NONE] | Related to SAM SMS campaigns sent via Orange operator | /wiki/spaces/IDOCFR/pages/42216143 | ||||||||
| Newsletter email | RESTEM2 | Repository document generated after SAM email campaign | Sent according to option management | ||||||||
| Option order confirmation | ConfOp | Option related - Email overview about the request (refused or accepted) | Sent according to option management | ||||||||
| Option request ack/acknowledgment | AccRecOp | Option related - Email confirming the request has been submitted | Sent according to option management | ||||||||
| Option request cancellation ack/acknowledgment | SupprOp | Option related - Email confirming the cancellation of the request | Sent according to option management | ||||||||
| Option request modification ack/acknowledgment | ModifOp | Option related - Email confirming the modification of the request has been submitted | Sent according to option management | ||||||||
| Options/bookings reminder | OptRem | Option related - Email alert regarding deadlines of the reservation (coming from a request) | Sent according to option management | ||||||||
| Option setting and refusal recap | RecapOp | Option related - Summary and details about seats reserved | Sent according to option management | ||||||||
| Order ack/acknowledgment | AccRéc | Email sent acknowledging an order is still in progress / to be paid, and confirmation will be sent later | Sent by ticketshops when PSP takes a long time to confirm the payment (also sent by back office with when using MOTO payment) | ||||||||
| Order ack/acknowledgment with confirmation | AcRecCf | Email sent by the ticketshop in case of reservation of free products only, plus other information related to shipment mode. | When users reserve free products online | ||||||||
| Order confirmation | ConfCmd | Email automatically sent after a sale with digital tickets | Sent by ticketshops in case of sale or sent Sent by box/back office when digital shipment is selectedwith electronic shipment in case of sale (not for reservation, not for other shipment modes, and this document cannot be removed). | ||||||||
| Order invoice | FactCmde | Invoice, generated (& possibly sent) at sale time, for all front-office and back-office sales orders. Can be used as "courtesy paper" invoice for countries needing electronic invoices | Set Org>Document to send or manually sent from File Details | ||||||||
Order recap (static state) | RecapCmd | Order summary not used by default, but HAS TO BE PRESENT for orders to be created | Set Org>Document to send or manually sent from File Details | ||||||||
ReçuCmd | Order summary in TXT format to print summary on EPSON printers | Set Org>Document to send or manually sent from File Details | |||||||||
| Order refusal | RefusCmd | Email sent by the ticketshop in case or order refused due to payment problem | |||||||||
| Partner | [NONE] | Related to CH/SBB only | |||||||||
| Password change | ChangMdP | Preprod only (before GDPR) - Email sent when changing the user pw from backoffice | not to be used in production (pw is visible!) | ||||||||
| Pending account invoice | FactAtt | Invoice regarding pending account status | |||||||||
| Pending account invoice (final state) | [NONE] | Invoice regarding pending account final status | |||||||||
| Pre-request reminder | ReqRem | Option related - Email reminder about pre-request | Sent according to option management | ||||||||
| Product waiting list | PrdWtLst | Email sent to notify new availaility for given product | Users must have sbscribed for waiting list | ||||||||
| Refund payment | RfPayAck | Email sent to confirm refund on credit card or credit note account | Mainly Triggered by MOTO refund; also, tickets bought on TS and refunded from box office (to be added in Document to send); also, mass refund after event cancellation (batch) | ||||||||
| Refund payment notification email | RfdNotif | Related to mass refund - Email sent to confirm the refund is in progress | Automatic email notification of refund payments | ||||||||
| Registered mail | [NONE] | unclear/not used | |||||||||
| Request contact connection consent | CtcCnsnt | F&F related - Email sent to children contacts to confirm the connection | Request explicit consent to use the Friends & Family feature | ||||||||
| Request summary | ReqSum | File recap related to options | Sent according to option management | ||||||||
| Reseivations reminder | [NONE] | Email reminder about reservations' deadlines | Triggered by Org > Follow up options/reservation screen | ||||||||
| Reset operator password | ResOPass | Reset pw email for new operator created at box office (or when pw is forgotten)-back office operators | Sent from backoffice both for new operators or to manually send a reset pw (if forgotten)
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| Reset password | PassRes | GDPR compliant password reset email with token | When users click on "forgot pw" on ticketshop and when operators reset the pw on behalf of them (ORG>Contact) Must be used in production | ||||||||
| Resold ticket notification for cultural contact | [NONE] | Email sent to notify cultural contact about ticket resale | |||||||||
| Season ticket subscription ack/acknowledgment | SouscAbo | not longer used / mainly related to France (ONP) to request a season ticket (order to be created manually) | |||||||||
| Summary with ISR | BVR | CH only | |||||||||
| Tax Refund Summary | TaxRef | US/LATAM only | Recap including information useful to ask refund for donation or membership | To be added at Document to send level or form File details
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| Ticket ack/acknowledgment | RécBill | Distribution related - Email sent to confirmed tickets have been distributed | When users distribute tickets on B2B ticketshops, or B2C with distribution feature activated | ||||||||
| Ticket details email | TktDtl | Sport/UEFA related - Emal sent to confirm tickets have been printed | unclear/manually? | ||||||||
| Ticket printing receipt | [NONE] | Sport/UEFA related - Receipt stating the correct reception of tickets by the contact (who's supposed to sign it) | unclear/manually | ||||||||
| Ticket put on resale notification | ResaleOn | Email sent to confirm tickets have been put on resale | |||||||||
| Ticket removed from resale notification | ResalOff | Email Email sent to confirm tickets have been removed from resale | |||||||||
| Waiting list options | ListAtOp | Option Option related - Email sent to notify the request has been put on hold/waiting list | Sent according to option management |
keywords: what is sent when ?special thanks to OP @lbu and @cpf for crosschecks
TroubleshootingAnchor Trouble Trouble
| Trouble | |
| Trouble |
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- (ONLINE) Organization > Initialization > Sales Channels > POS > General > Internet parameters: set the ticketshop full domain + "/account" in the fields below:
keywords: what is sent when ?