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Protect screenshot and screen recording Protect active QR codes from screenshots and screen recordings. Whenever these actions will be taken, the active QR code is covered with red text “This is a screenshot, not a valid ticket”. screen.protect.shot.record Banner on event cells for different-gates/blocks | true: Banner on event cells for different-gates/blocks is displayed if the organizers have already defined ticket.owner.transfer.alerts-keys and spectators’ tickets have different values on defined alert keys, and one of them is transferable | false: Banner on event cells for different-gates/blocks is not displayed ticket.owner.transfer.alert.banner | Transfer alert for ticket owner who has multiple tickets in different locations Turn on the functionality to send an alert about conflict within tickets with different seating details in one wallet (Dependent with ticket.owner.transfer.alerts-keys and ticket.owner.transfer.alert.hour) ticket.owner.transfer.alerts Enable built-in encryption for activation/deactivation pin For secure purposes, if this key is set to true, the Manual Activation ID will be encrypted on mobile local storage ticket.pin.allow-encrypted Select language when transferring ticket Add an additional step on the transfer screen and allow a spectator to choose the language of emails that will be sent to the ticket recipient. transfer-language Transfer Reason Feature Spectators will be asked to choose a predefined reason while transferring tickets (sending tickets via mail). transfer-reason Bluetooth Feature Enable/Disable feature, allowing preparation beacon behavior and its related reminder. use-bluetooth Wristband Activation Feature Enable/Disable feature, allowing organizer to activate tickets have wristband option (e.g. hospitability room) wristband-activation Ui tab |
Variable Name Variable Description Backend Key Default value | Visible on Backoffice | Anonymize ticket holder information after x days the event ends (set 0 to turn OFF the feature) Value: Integer (days)(count from event end-time) assignee.information.anonymize.delay 0 | yes | Consolidate tickets purchased in one single email - time-frame Value: Integer (hour)(count from previous email sending time) email.ticket.invitation.nextreceiveperiodtime 0 | yes | Default amount of days after which the unregistered personal information got anonymized Value: Integer (hour)(count from event end-time) personal.information.anonymize.delay 0 | yes | Default amount of time (hour) after which the pending transfers will be cancelled Value: Integer (hour)(count from transfer initiated) ticket.approval.cancel.delay 0 | yes | Enable contingent feature Enable/Disable feature, allowing organizer to filter tickets by contingent enable.contingent.feature false | yes | Hour of the day to send the first reminder, next one will be after the min interval (UTC) Values: Integer [0, 23] representing hours of the day | On selected date, at X(hours) email reminder will be sent to user email.reminder.limit.time-first 6 | yes | Interval (in minutes) between split notification campaign schedules Values: Integer (minutes) (count from the previous notification campaign sent) push.notification.campaign.delay 10 | yes | Max number of reminder emails that can be sent per ticket | Values: Integer [0, 5] (maximum of 5 reminders per ticket) | Email is sent to spectator who has ticket injected but not yet registered on app email.reminder.limit.max-number | 2 | yes | Minimum interval between two reminder in hours | Values: Integer >= 12 (limits to a maximum of 1 email every 12h, hence 2 per day max) | email.reminder.limit.min-interval | 48 | yes | Number of days before the Event, to start sending reminders | Values: Integer >= 0 | email.reminder.limit.days-first | 3 | yes | Push notification campaign batch size | Values: Integer > 0 | push.notification.campaign.batch_size | 15000 | yes | Editable keys for ticket details at event level | Organizers can define the list of keys so that its value will be allowed to edit at the "Keys displayed on tickets" section of the Edit event screen | reference.data.editable.ticket.detail.keys | empty list | yes | Number of tickets to be re-encrypted per execution of the multi-tendency re-encryption job | Values: Integer >= 0 | This setting is a read-only key, not allow to update from Backoffice or using API multitendency.job.barcode-reencryption.limit | 3000 | no | Number of days after the event, to stop pushing ticket changes to the feedback interface | Values: Integer >= 0 | diff.oldest-considered-tickets | 365 | no | If true, allow the transfer of a ticket after its bluetooth activation. Need allowTransferAfterActivation = true | Values: true/false | ticket.transfer.allow.after-bt-activation | true | no | Unique Bluetooth instance id per event | Values: true/false | bt.instanceid.unique-per-event | false | no | Enable displayed ticket details from event level | Values: true/false | enable.details.from.event | false | no | Enable ignore notifying tickets affected by update event | Values: true/false | diff.ignore-on-event-update | true | no | Bluetooth namespace for preparation beacon (sha 1 of prep.tixngo.io) | Values: String | This setting is a read-only key, not allow to update from Backoffice or using API bt.ns.preparation | N/A | no | Bluetooth namespace for steward beacon (sha 1 of steward.tixngo.io) | Values: String | This setting is a read-only key, not allow to update from Backoffice or using API bt.ns.steward | N/A | no | Bluetooth namespace for gate beacon (sha 1 of gate.tixngo.io) | Values: String | This setting is a read-only key, not allow to update from Backoffice or using API bt.ns.gate | N/A | no | Values: Integer > 0 | invitation.limit.number-per-event | 2 | no | Values: Integer > 0 | invitation.limit.day-between-dispatch | 1 | no | Maximum number of email sent per event id | Values: Integer > 0 | email.invitation.limit.number-per-event | 100000 | no | Minimum number of days before we send an email to the same address | Values: Integer | email.invitation.limit.day-between-dispatch | -1 | no | If true, allow the resell (transfer with price) of a ticket | Values: true/false | ticket.resell.allow | true | no | If true, allow the resell of a ticket after its activation | Values: true/false | ticket.resell.allow.after-activation | false | no | Fixed amount fee of Stripe | Values: Double | fee.fixed.stripe | 0 | no | Fixed amount fee of organizer | Values: Double | fee.fixed.organizer | 0 | no | Fixed amount fee of TIXNGO | Values: Double | fee.fixed.tixngo | 0 | no | Percentage of the price that is allowed as maximum profit in a resell. -1 is infinity | Values: Integer | ticket.transfer.max.profit | -1 | no | If true, allow the transfer of a Main Applicant's ticket | Values: true/false | ticket.transfer.allow.main-applicant | true | no | If true, Ticket Holder persists after a transfer | Values: true/false | ticket.transfer.persist-holder | false | no | If true, enable the registration link autofill at injection | Values: true/false | email.registration-link.enable | false | no | Registration link prefix used in autofill at injection | Values: String | email.registration-link.prefix | empty | no | Organizer Secret Key for registration link encryption algorithm | Values: String | email.registration-link.secret | N/A | no | Maximum number of resale of a ticket. -1 is infinity. | Values: Integer | ticket.resale.max.number-per-ticket | -1 | no | Default amount of time (hour) which the pending resales will be canceled | Values: Integer | ticket.resale.auto-cancel.delay | 24 | no | Percent of amount fee of Stripe | Values: Double | fee.percent.stripe | 0.01 | no | Percent of amount fee of organizer | Values: Double | fee.percent.organizer | 0.01 | no | Percent of amount fee of TIXNGO | Values: Double | fee.percent.tixngo | 0.01 | no | If true, allow ticket to be resold | Values: true/false | ticket.resale.resell-allow | false | no | If true, allow ticket to be resold after activation | Values: true/false | ticket.resale.resell-allow-after-activation | false | no | Resale & Purchase Agreement URL | Values: String | ticket.resale.purchase-agreement-url | empty | no | Ticket Terms & Conditions URL | Values: String | ticket.resale.ticket-term-and-condition-url | empty | no | Min resale price decrease (in % of the initial price): number | Values: Double | ticket.resale.min.resale-price-decrease-percent | 0 | no | Max resale price increase (in % of the initial price): number | Values: Double | ticket.resale.max.resale-price-increase-percent | 0 | no | Specific resale price decrease/increase (in % of the initial price): number | Values: Double | ticket.resale.specific-resale-price-percent | 0 | no | Max resale price amount for OPTION C | Values: Double | ticket.resale.fixed-resale-prices | 1000 | no | Resale Option (A,B or C) | Values: String | ticket.resale.resale-option | OPTION_C | no | Flag for define to apply fee to purchaser | Values: true/false | fee.charge.purchaser | true | no | If true, enable the fraud detection module Job | Values: true/false | fraud-detection.enable | false | no | Number of api keys a single organizer can have | Values: Integer | This setting is a read-only key, not allow to update from Backoffice or using API organizer.api-key.max | 3 | no | The limit hour after event happened that could fulfill the payment of the event | Values: Integer | organizer.resale.fulfillpayment.limit.hour | 12 | no | From field when the backend send email | Values: String | email.from | no-reply@tixngo.io | no | Default time for time-based activation methods, x hours before event start time | Values: Integer ticket.activation.delay | 3 | yes | If true, always send email to spectator at transfer (even if registered) | Values: true/false | email.approval.must-send | true | no | Default pin code. If 000000 is provided, then a random value will be chosen for each event/activation group | Values: 6 digits | ticket.pin.default | 000000 | no | If true, allow the transfer of a ticket. Else forbid it. | Values: true/false | ticket.transfer.allow | true | no | Maximum number of transfer of a ticket. -1 is infinity. | Values: Integer | ticket.transfer.max.number | -1 | no | Maximum number of ticket of the same activation group per phone | Values: Integer | ticket.transfer.max.ticket-per-phone | -1 | no | Maximum number of transfer for the same user | Values: Integer | ticket.transfer.max.transfer-per-phone | -1 | no | Latest supported mobile app version | Values: app version format | This setting is a read-only key, not allow to update from Backoffice or using API mobile.version.latest | 3.4 | no | Minimal supported mobile app version | Values: app version format | This setting is a read-only key, not allow to update from Backoffice or using API mobile.version.minimal | 3.4 | no | If true, the spectator must keep at least one ticket of the group | Values: true/false | ticket.transfer.keep-one | false | no | If true, the initial spectator must keep at least one ticket of the group (the others will have no constraints) | Values: true/false | ticket.transfer.keep-one-at-inject | false | no | If true, make all tickets share the same instance id. Tickets sharing same instance id will be activated by the same beacon. | Values: true/false | ticket.bt.instanceid.constant | false | no | If true, send an email at ticket deletion (even if registered) | Values: true/false | email.delete.must-send | false | no | If true, allow the transfer of a ticket after its control | Values: true/false | ticket.transfer.allow.after-control | false | no | If true, allow the transfer of a ticket after its activation | Values: true/false | ticket.transfer.allow.after-activation | false | no | Mobile app id that will be associated with the ticket if not provided | Values: String | mobile.appid.default | io.tixngo.app | no | If true, enable feature resale for organizer | Values: true/false | organizer.p2p.resale.enable | false | no | Upper bound of transfer level of a ticket for assign function | Values: Integer | ticket.transfer.assign.limit | -1 | no | Earliest export date of the ticket diff | Values: String | diff.earliest-export-date | 1900-01-01T00:00:00Z | no | Ui tab |
TIXNGO provides a wide range of notification and emails to send to fans which are available to modify on Backoffice via Multilingual Settings. For more details about templates, please have a look at Notification and Email templates. Variable Name Variable Description Backend Key Default value | Visible on Backoffice | Burger Menu: Item 1 Title Title of the menu item for the external website promo.external.menu.title Burger Menu: Item 1 Description Sub-text of the menu item for the external website promo.external.menu.description Burger Menu: Item 1 Url | Multilingual link to burger menu item 1 | promo.external.menu.url | Event List: Promo 1 Title Title of the box in the event list for the external website promo.external.event.title Event List: Promo 1 Description Sub-text of the event list for the external website promo.external.event.description Event List: Promo 1 URL Multilingual link to an external website promo.external.link Burger Menu: Item 2 Title Title of the menu item for the other app promo.otherapp.menu.title Burger Menu: Item 2 Description Sub-text of the menu item for the other app promo.otherapp.menu.description Burger Menu: Item 2 Url | Multilingual link to burger menu item 2 | promo.otherapp.menu.url | Event List: Promo 2 Title Title of the box in the event list for the other app promo.otherapp.event.title Event List: Promo 2 Description Sub-text of the event list for the other app promo.otherapp.event.description Event List: Promo 2 URL Multilingual link to an other app promo.otherapp.link App download link in Emails Multilingual link to branded app app.dl.link App name in Emails Multilingual app name Push Notifications at ticket injection content Content of the push notification recieved at injection notification.inject.content Push Notifications at ticket injection title Title of the push notification recieved at injection notification.inject.title Push Notifications transfer recipient content Content of the push notification recieved by recipient of transfer notification.received.content Push Notifications transfer recipient title Title of the push notification recieved by recipient of transfer notification.received.title Push Notifications transfer sender content Content of the push notification recieved by sender of transfer notification.sent.content Push Notifications transfer sender title Title of the push notification recieved by sender of transfer notification.sent.title Push Notifications at ticket deletion content Content of the push notification recieved when a ticket is deleted notification.deleted.content Push Notifications at ticket deletion title Title of the push notification recieved when a ticket is deleted notification.deleted.title Push Notifications at delete content: Resale pending | A ticket for $$event.name$$ has been being resold | notification.deleted.resale-pending.content | Push Notifications at delete title: Resale pending | Ticket being resold | notification.deleted.resale-pending.title | Push Notifications at delete content: Resale cancelled | A reselling ticket for $$event.name$$ has been cancelled | notification.deleted.resale-cancelled.content | Push Notifications at delete title: Resale cancelled | Reselling ticket cancel | notification.deleted.resale-cancelled.title | Push Notifications at delete content: Resold - Resale after distribution to mobile phone | A ticket for $$event.name$$ has been resold | notification.deleted.resold.content | Push Notifications at delete title: Resold - Resale after distribution to mobile phone | Ticket resold | notification.deleted.resold.title | Push Notifications at ticket delete title: Blacklist - PNA requests to blacklist
Push Notifications at ticket delete title: Reseating | Content
Push Notifications at ticket delete title: Stolen - Ticket stolen | Content of the push notification received when ticket is deleted with delete reason THEFT | notification.deleted.theft.title | Push Notifications at ticket delete content: Stolen - Ticket stolen
notification.deleted.loss.content | Push Notifications at ticket delete title: Transaction not completed
Push Notifications at ticket delete content: Transaction not completed | Title of the push notification received when ticket is deleted with delete reason ITA_TRANS_NOT_COMPLETED | notification.deleted.ita_trans_not_completed.content | Push Notifications at ticket delete title: Wrong data | Content of the push notification received when ticket is deleted with delete reason ITA_WRONG_DATA | notification.deleted.ita_wrong_data.title | Push Notifications at ticket delete content: Wrong data | Title of the push notification received when ticket is deleted with delete reason ITA_WRONG_DATA | notification.deleted.ita_wrong_data.content | Push Notifications at ticket activation content Content of the push notification recieved when a ticket is activated notification.activated.content Push Notifications at ticket activation title Title of the push notification recieved when a ticket is activated notification.activated.title Push Notifications at transfer cancelation content Content of the push notification recieved when a transfer is canceled by sender notification.cancel.content Push Notifications at transfer cancelation title Title of the push notification recieved when a transfer is canceled by sender notification.cancel.title Push Notifications at ticket update content | Content of the push notification received when a ticket's information is updated by organizer | notification.update.ticket.content | Push Notifications at ticket update title | Title of the push notification received when a ticket's information is updated by organizer | notification.update.ticket.title | Push Notifications at transfer accept title Title of the push notification received by sender when transfer is accepted by the receiver notification.acknowledge.accepted.title Push Notifications at transfer accept content Content of the push notification received by sender when transfer is accepted by the receiver notification.acknowledge.accepted.content Push Notifications at transfer reject title Title of the push notification received by sender when transfer is rejected by the receiver notification.acknowledge.rejected.title Push Notifications at transfer reject content Content of the push notification received by sender when transfer is rejected by the receiver notification.acknowledge.rejected.content Push Notifications at transfer have been auto_canceled successfully title | Title of the push notification received by sender when transfer is auto canceled by TIXNGO system | notification.information.automaticallycancel.title | Push Notifications at transfer have been auto_canceled successfully content | Content of the push notification received by sender when transfer is auto canceled by TIXGO system | notification.information.automaticallycancel.content | Push Notification at session logout title Title of the push notification received by a user at session logout notification.logout.title Push Notification at session logout content Content of the push notification received by a user at session logout notification.logout.content Email subject at ticket injection Email subject received by initial spectator when a ticket is injected email.invitation.inject.subject Email body at ticket injection Email body received by initial spectator when a ticket is injected email.invitation.inject.body Email subject at ticket transfer to unknown account Email subject received by recipient of transfer when account is not in TIXNGO system email.invitation.approval.subject Email body at ticket transfer to unknown account Email body received by recipient of transfer when account is not in TIXNGO system email.invitation.approval.body Email subject at ticket transfer to known account Email subject received by recipient of transfer when account is already in TIXNGO system email.information.approval.subject Email body at ticket transfer to known account Email body received by recipient of transfer when account is already in TIXNGO system email.information.approval.body Email subject at ticket transfer cancellation Email subject received by recipient of transfer when transfer is cancelled email.information.cancel.subject Email body at ticket transfer cancellation Email body received by recipient of transfer when transfer is cancelled email.information.cancel.body Email subject for reminders Email subject received when spectator gets a reminder (has not downloaded his ticket yet) email.reminder.subject Email body for reminders Email body received when spectator gets a reminder (has not downloaded his ticket yet) email.reminder.body Email subject at ticket deletion Email subject received by spectator when a ticket is deleted email.delete.subject Email body at ticket deletion Email body received by spectator when a ticket is deleted email.delete.body Email subject at transfer has been auto_canceled successfully (to recipients) Email subject received by spectator(transfer receiver) when a ticket is auto_canceled email.information.automaticallycancel.recipient.subject Email body at transfer has been auto_canceled successfully (to recipients) | Email body received by spectator(transfer receiver) when a ticket is auto_canceled | email.information.automaticallycancel.recipient.body | Email subject at transfer has been auto_canceled successfully (to senders) | Email subject received by spectator(transfer sender) when a ticket is auto_canceled | email.information.automaticallycancel.sender.subject | Email body at transfer has been auto_canceled successfully (to senders) Email body received by spectator(transfer sender) when a ticket is auto_canceled email.information.automaticallycancel.sender.body Email subject for activation code of spectator without ticket | Email subject received by spectator when this spectator is using pin code to login and not yet have a ticket in their wallet | email.account.activation.noticket.subject | Email body for activation code of spectator without ticket | Email body received by spectator when this spectator is using pin code to login and not yet have a ticket in their wallet | email.account.activation.noticket.body | Email subject for activation code of spectator with ticket | Email subject received by spectator when this spectator is using pin code to login and already have at least 1 ticket in their wallet | email.account.activation.subject | Email body for activation code of spectator with ticket | Email body received by spectator when this spectator is using pin code to login and already have at least 1 ticket in their wallet | email.account.activation.body | Account deletion URL | If a user change Account deletion mode to "Manage by Organizer" he or she must provide the Account deletion URL here, spectators will be redirected to this link when they click on "Delete my account" on the mobile ticket app | account.deletion.url
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