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Terms of guarantee

 

SecuTix checks with its customers the guarantee and the possible maintenance of the material delivered by SecuTix.
The customer contacts suppliers directly in the event of a hardware defect. 


...

Equipment

Supplier

Hardware maintenance
Options

PC DELL

Misco

Inmac-wstore

The warranty covers manufacturing defects.

Process :

  • Supplier announcement
  • Phone resolution test
  • On-site intervention at D+1
 Imprimante à carte

Evolis card printer

ACTS

ACTS®

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier

    Repair in 2 to 4 weeks
 Douchette

Barcode scanner 2D

Janipos

EET Europarts

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier

    Repair in 2 to 4 weeks
 

PDA

Accès Diffusion pour l'Europe

Dataphone pour la Suisse

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier

    Repair in 2 to 4 weeks

ACCES DIFFUSION

Garantie standard

Standard warranty: 1

an en retour atelier.

Le client retourne, à sa charge et sous sa responsabilité, le matériel défectueux par transporteur. Le matériel est réparé en atelier dans un délai moyen de 5 jours ouvrés suivant la réception dans les locaux d' Accès Diffusion. Le matériel est réexpédié au client à la charge d' Accès Diffusion en France métropolitaine.

Assistance téléphonique du lundi au vendredi de 8h à 12h30 et de 14h à 17h  (Tél

year in return workshop.

The customer returns, at his expense and under his responsibility, the defective material by carrier. The equipment is repaired in the workshop within an average of 5 working days of receipt in the Access Diffusion premises. The material is returned to the customer at the expense of Accès Diffusion in mainland France.

Telephone assistance Monday to Friday from 8h to 12h30 and from 14h to 17h (Tel: +33 (0) 4.75.65.77.56) - Email:

 

info@accesdiffusion.com

Garantie étendue


Extended warranty: 3

ans en retour atelier

Termes et conditions d'application identiques à la garantie standard

Option Casse Incluse:

  • Boîtiers endommagés
  • Ecrans, films tactiles cassés ou endommagés
  • Claviers cassés ou endommagés
  • Capuchons d'antenne
  • Dragonne
  • Stylet et câble tether

Non couvert:

Remplacement des consommables et/ou accessoires (socles, housses, câbles (alimentation ou synchronisation alimentations) et

Bornes

kafeine

La garantie couvre les pièces et la main d'œuvre, en cas de dysfonctionnement.

Process :

  • Envoi des pièces défectueuses au fournisseur
  • Frais d’envoi à charge du client
  • Frais d’envoi retour à la charge du fournisseur

Réparation en 1 à 2 semaines

 

years in return workshop


Terms and conditions of application identical to the standard warranty


Breakage Option include:

  • Damaged enclosures
  • Screens, broken or damaged touchscreens
  • Broken or damaged keyboards
  • Antenna caps
  • Strap
  • Stylus and cable tether

Not covered:

  • Replacement of consumables and/or accessories (bases, covers, cables (power supply or synchronization power supplies) and batteries)

    ------------------

DATAPHONE

Contrat de maintenance du matériel pour 3 ans, avec couverture casse:
Tous les frais d'entretien, de réparation et de pièces de rechange

Temps de réparation 10 jours après l'entrée chez le fournisseur, 

Assistance téléphonique du lundi au vendredi de 8h à 17h

Exclu du contrat de maintenance:
Accessoires, matériel de consommation et piles

Dommages totaux - Le dommage total se produit lorsque le scanner ou la carte mère, ainsi que deux autres composants tels que l'écran tactile, l'écran, le clavier et le boîtier sont endommagés ou cassés.

Frais d'administration de 40,00 € par réparation

Frais d'expédition
Le client contacte directement le fournisseur

Material maintenance contract for 3 years, with broken cover:
All maintenance, repair and spare parts costs

Repair time 10 days after receipt at the supplier

Telephone assistance Monday to Friday from 8h to 17h

Excluded from the maintenance contract:
Accessories, Consumables and Batteries

Total Damage - Total damage occurs when the scanner or motherboard, as well as two other components such as the touch screen, monitor, keyboard, and case, are damaged or broken.

Administration fee of 40,00 € per repair

Shipping costs
The customer contacts the supplier directly

Borne kiosk

kafeine

The warranty covers parts and labor, in case of malfunction.

Process :

  • Sending defective parts to the supplier
  • Shipping costs supported by the customer
  • Return shipping costs supported by the supplier

Repair in 1 to 2 weeks


Webcam

Kafeine

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier

    Repair in 2 to 4 weeks
 

Tickets detector

Détecteur billets

Kafeine

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the Imprimante à billets Boca
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

sauf en cas de fourniture des billets par

Thermal ticket printer

DOT

The warranty covers manufacturing defects.

Elle ne comprend pas le remplacement de la tête d’impression considérée comme un élément consommable

 Imprimante à facturette

It does not include replacing the print head as a cunsumable item

except in case of supply of the tickets by DOT Technologie.

Processus 

  • Annonce de renvoi au fournisseur
  • Envoi du matériel défectueux au fournisseur
  • Frais d’envoi à charge du client
  • Frais d’envoi retour à la charge du fournisseur (en France uniquement)

Réparation en 72 heures

Process

  • Supplier return announcement
  • Sending defective equipment to the supplier
  • Shipping costs supported by the customer
  • Return shipping costs supported by the supplier (in France only)

Repair in 72 hours


Receipt printer Epson

Infovalis

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier

    Repair in 2 to 4 weeks
 

Touch screen

Ecran tactile

Infovalis

The warranty covers manufacturing defects.

Processus :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier

    Repair in 2 to 4 weeks
 Afficheur client

Client screen for displaying basket

Infovalis

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier

    Repair in 2 to 4 weeks
 

Tiroir-caisse

Janipos


Cash drawer

EET Europarts

The warranty covers manufacturing defects.

Processus :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of
  • costs supported by the supplier

    Repair in 2 to 4 weeks
 

 

Adresse des fournisseurs

 


TPEContactis

The warranty covers manufacturing defects.

Processus :

  • Sending defective equipment to the supplier
  • Shipping costs supported by the customer
  • Return shipping costs supported by the supplier

    Repair in 2 to 4 weeks


Supplier contacts


ACTS®

Inès RICOL

Téléphone : 04.78.91.56.86

...

Téléphone (support technique) : 04.78.97.35.57

Fax : 04.78.88.61.90

 

 

Misco

3 allée de la Noisette

BP68

91371 Verrières le Buisson Cedex

FRANCE METROPOLITAINE

Téléphone : 01699321

 

 


Inmac-wstore

Email : service.clients@inmac-wstore.com

Téléphone : 01 41 84 46 01


DOT technologie

Sandrine ALZON

e-mail : salzon@dottech.com –

tél : 33 (0)1 48 67 06 22.

 

Centre d’Affaires Paris Nord

Le Continental • BP 352 •

F-93153 Le Blanc Mesnil cedex

France

t : +33 (0) 1 48 67 06 2221 Boulevard NEY, 75018 PARIS

Tél: 01.44.89.89.89 - Fax: 01.44.89.89.90 

e : info@dottech.com

http://www.dottech.com

 


Infovalis

www.infovalis.com

11 allée de la Hardt | ZAC Dietwiller-Schlierbach | 68440 DIETWILLER

Tél : 0950 155 160 | Fax : 0955 155 160

 

Janipos France

173, rue Léon Jouhaux

78500 Sartrouville(numéros à controler)
Tél : 03.89.501.602


EET Europarts France

38, rue de Mozart

92110 Clichy

Tel: +33 01 39 15 92 30

Fax: +33 01 39 15 56 61

email: adv@janipos.com Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir.

www.janipos.com

 

Kafeine1 41 27 48 50

email: info@eeteuroparts.fr

https://www.eetgroup.com/fr-fr

Compte client ID : cecile.boyer@secutix.com

Compte client MP: 24Londres$


KAFEINE

KAFEINE DEVELOPPEMENT

10 Rue du Galibier

...

sereno.christophe@wanadoo.fr

 


Accès diffusion

GROUPE ACCES DIFFUSION
ZI les Espinets - 07000 St Julien en St Alban
Tél : +33 (0) 4.75.65.77.56
Email : info@accesdiffusion.com

 


Dataphone

DATAPHONE AG

Schaffhauserstrasse 611

...

Tél : +41 (0) 44 200 40 40
Email : info@dataphone.ch


Contactis

Contactis

13, rue Gutenberg         

91620 NOZAY

Service support: Tel: 0825 825 902

hotline@contactis.com / hotline@mojovida.fr

Le service support est atteignable de 9h-20h les jours ouvrés

Tél : 01 69 63 29 19

Contacts directs : christophe.mesny@mojovida.fr / stephan.seyres@mojovida.fr


Skidata France

Assistance téléphonique (Hotline) et télémaintenance (5 jours / 7 - 8h30-18h).

Les coordonnées du support technique SKIDATA :