The
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criteria are used as labels that will enable you to segment your contact base, and thus target it with SAM. This classification is calculated automatically depending on the actions
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of the contact.
For example, the indicator “Season-ticket holder” becomes automatically “Season-ticket holder: yes” when a contact buys a season-ticket for the current season.
Some of these indicators also appear on the “Summary” tab of the contact files as pictograms
The frequency of the calculation depends on the indicators. Its value is updated in real time daily, weekly or when the season is changed.
The level of an indicator is calculated from the value of that indicator (an indicator is active (or deactivated) for every organization of the institution).
List of standard indicators of SecuTix 360º
Assiduity
The contact indicators are displayed as pictograms at the top of the Summary tab of the contact file, but you can also find them listed by clicking on the "Indicators" menu of the vertical menu of the contact file.
The indicators are usually set at the beginning of the project, before the recovery of the contact data. If you need to activate new indicators later, you could do it requesting a service here.
Below you can find a list of the standard indicators of Secutix 360º in alphabetical order:
Assiduity:
This shows the current assiduity of a contact. The assiduity is defined through the number of performances that the contact has purchased during a season. The more performances are purchased, the more regular the contact will be considered as
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.
Calculation frequency
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: Real time or season change.
Value
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: The value is the number of different performances that the contact has attended or intended to attend during the season. The returned tickets are not taken into account.
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The default value is 0:
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Level
...
Level
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Number of performances (= value)
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Name of the level
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- 0 = Inactive
- 1
...
- = Occasional
- 2
...
- - 5 = Regular
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- 6 or more
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- = Constant
Children
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product:
This indicator shows if a client has bought o reserved a product belonging to the “Children” category.
Calculation frequency
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: Real time or season change.
Value
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: When the contact places an order (purchase or reservation) including a product with a “Children” audience category, the value will turn into “Yes”.
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The value will not be restarted if the order is cancelled.
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Default value: 0
Level
Level | The contact has purchased or reserved a “Children” product (= value) | Name of the level |
|---|---|---|
| 0 | False | No |
| 1 | True | Yes |
Membership
The default value is No.
Communication language:
This indicator shows the preferred language of a contact.
- English / French / Spanish / German
Membership:
It shows if a contact has purchased a product belonging to the “Membership” family valid for the current season (if it is a season membership) or for the current validity period.
Calculation frequency
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: Daily or real time.
Value
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: The value is “Yes” when the contact is a member and their membership is valid
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- Not refunded membership.
- Membership for the current season or the season where the validity period has not expired yet.
Default value: 0
Level
Level | The contact has purchased or reserved a product of the “Membership” family (= value) | Name of the level |
|---|---|---|
| 0 | False | No |
| 1 | True | Yes |
SML
It shows if a contact is a small, medium or large consumer depending on how much they have spent during the previous season.
Calculation frequency
Season change
Value
The value is calculated with the change of season. It represents the incomes generated by a contact the previous season.
Default value: 0
Level
Level calculation is based on the segment depending on the type of contact (collectivity, season-ticket holder or other).
In each type of contact the contacts are filtered according to the income that they generate to determine 3 levels.
Level | Income bands (= value) | Name of the level |
|---|---|---|
| 1 | They are part of the 50 % with the lowest amount of incomes | Small |
| 2 | They belong to the band that overcomes the 50 % with a lower amount of incomes but below the 20 % of the highest incomes | Medium |
| 3 | They are the 20 % of the highest incomes | Large |
SML - N
This indicator shows if a contact is a small, medium or large consumer during the current season
Calculation frequency
Weekly
Value
The value is calculated again every week. It represents the income generated by a contact in the current season.
Default value: 0
Level
Level | Income bands (= value) | Name of the level |
|---|---|---|
| 1 | They are part of the 50 % with the lowest amount of incomes | Small |
| 2 | They belong to the band that overcomes the 50 % with a lower amount of incomes but below the 20 % of the highest incomes | Medium |
| 3 | They are the 20 % of the highest incomes | Large |
Recency
La récence donne une indication de la dernière séance achetée par le contact.
Calculation frequency
Daily or real time
Value
(non expired validity period) and hasn't been refunded.
Recency:
This indicator measures whether or not a contact has a valid ticket under their name (cultural history).
Calculation frequency: Daily or real time.
Value: The value is the most recent date of the season (past or next) for which the contact has
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a ticket under their name (cultural history). The cancelled tickets are not taken into account for the calculation of the recency.
Default value: NULL
Level
The level is calculated using the method as the SML indicator.
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Level
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Most recent performance (= value)
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Name of the level
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- None = Without order
- More than 3 years
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- Between 1 and 3 years
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- In the last months
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- = Less than one year ago
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- Today or shortly
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- = Future
Sales channel:
It shows the most used sales cannel
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by the contact in the last 12 months, or 36 months if no purchase has been made in the last
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year.
Calculation frequency
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: Daily.
Value
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: If several sales channels have the same number of purchases, system chooses B2B first and then
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Default value: NULL
Level
...
level
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Most used type of channel (= value)
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Name of the level
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Internet.
- Without orders
- Others
- Internet
- B2B
Season-ticket
...
holder:
It shows if a contact has bought a product belonging to the “Season ticket” family valid for the current season.
Calculation frequency
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: Real time or season change.
Value
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: The value is “Yes” if the contact has bought a season ticket for the current season.
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Cancelled season tickets are not taken into account.
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Seniority:
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Level
Level | The contact has bought a “season ticket” type product (= value) | Name of the level |
|---|---|---|
| 0 | False | No |
| 1 | True | Yes |
Seniority
It shows the moment from which the client of the organization is a contact.
Calculation frequency
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: Daily or real time.
Value
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: The value is the date of the first interaction between the contact and the organization (purchase contact, financial contact or cultural contact).
Default value: NULL
Level
...
Level
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First interaction (= value)
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Name of the level
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- None = No order
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- In the last 12 months
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- = New
...
- Between 1 and 4 years
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- = Recent
...
- More than 4 years
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- = Old
Youth
...
SML (Small / Medium / Large):
It shows if a contact is a small, medium or large consumer depending on how much they have spent during the previous season.
Calculation frequency
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Daily or real time
Value
For the season A-1/A, a contact has to be born after the 1st January A-29, so that they can be considered youth. For example: for the season 2007/2008 the contact has to be born after the 1st January 1979 so that they can be considered youth.
Default value: 0
Level
Level | Born after 01.01.A-29 (= value) | Name of the level |
|---|---|---|
| 0 | False | No |
| 1 | True | Yes |
Social media engagement
It shows the number of purchases that the contact has shared in social media
Calculation frequency
Daily
Value
The value is the amount of purchases that a contact has shared in the last 12 months.
Default value: 0
Level
The level is calculated according to the band where the contact is.
Level | Number of times shared (= value) | Name of the level |
|---|---|---|
| 0 | 0 | Inactive |
| 1 | They are part of the 50 % that shares least | Occasional |
| 2 | They are part of the band between the 50 % that shares least and the 20 % that shares the most | Committed |
| 3 | They are the 20 % that shares the most | Ambassador |
...
: Season change.
Value: The value is calculated with the change of season. It represents the incomes generated by a contact the previous season. It also depends on the type of contact (collectivity, season-ticket holder or other). In each type of contact the contacts are filtered according to the income that they generate to determine 3 levels:
- Small = They are part of the 50% of contacts that generated the lowest amount of income
- Medium = Between the 50% and the top 20%
- Large = They are the 20% that generated biggest amount of income.
SML - N (Small / Medium / Large - Now):
This indicator shows if a contact is a small, medium or large consumer during the current season.
Calculation frequency: Weekly.
Value: The value is calculated again every week. It represents the income generated by a contact in the current season.
- Small = They are part of the 50% of contacts that generated the lowest amount of income
- Medium = Between the 50% and the top 20%
- Large = They are the 20% that generated biggest amount of income.
Social influence:
It shows the amount of visits generated by the shared publications that a contact has made on Facebook (number of clicks on the shared publication).
Calculation frequency
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: Daily.
Value
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: The value is the amount of visits generated by the links shared by a contact on the social media (Facebook) after their purchase in the last 12 months.
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- 0
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Level
The level is calculated according to the band where the contact is.
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Level
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- =
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Name of the level
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- Inactive
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- They are part of the 50 % with the lowest rate of
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- clicks = Basic influencer
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- They are part of the
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- the 50% to 20% of contacts with the
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- highest rate of clicks = Influencer
- They are the 20% of contacts with the highest rate
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- of clicks = Key influencer
Social media engagement:
It shows the number of purchases that the contact has shared in social media.
Calculation frequency: Daily.
Value: The value is the amount of purchases that a contact has shared in the last 12 months.
- 0 = Inactive
- They are part of the 50% that shares the least = Occasional
- They are part of the 50% to the top 20% that shares the most = Committed
- They are the 20% that shares the most = Ambassador
Youth:
It shows whether the contact is considered youth or not.
Calculation frequency: Daily or real time.
Value: For example: for the season "2007/2008" the contact has to be born after the "1st January 1989" to be considered youth.
Patron:
Indicates if the contact has the criterion “Patron” set to true or not.
Calculation frequency: Daily.
Value:
- 0: not patron
- 1: patron