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The subtotal line of this section will show the amount that have to be paid as well as the order is closed. In case the upper section is populated by new items of higher value to be refunded though the final total amount may be negative (to be refund to the customer).
See the last paragraph here below.
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Requested by and Reason selection will impact according to what respectively configured at Charges and Overhead level. The list of reasons can be edited on List of values.
In case of refund, the available methods will be displayed according to what has been configured (for reimbursement) in payment methods and allowed for the specific point of sales
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