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Info
titleCurrent scope
  • With the current feature, experience vouchers only concern events, competitions and open passes. They will be extended to visit passes and memberships in the future.
  • Currently, experience vouchers have to be bought on the box office and redeemed on Ticket Shop. In future releases, both purchase and redemption (exchange) processes will be available on box office and ticket shop
  • Experience vouchers are also available as bundles (S-360 packages) also called Scheck Abo, a German expression designating a season ticket containing a bundle of experience vouchers. With the current feature, this bundle doesn't provide to its owner the privileges of a season ticket holder (for example, access to season ticket holder tariffs) but this option will be provided in a later release.

Solution

Solution principle

Basically, the The experience vouchers involve following steps:

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  • VAT perception at voucher sale: a directive in the European Union obliges to use this option if all information to perceive the VAT are already known at this stage (for example, same VAT rate for all the products that can be exchanged with the voucher)
  • VAT perception at voucher redemption: in the European Union, this option can only be used if VAT cannot be perceived at the time of voucher sale

Set-up the open

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products

You have to create an open product that will be used automatically by S-360 during the redemption process in order to ensure accounting consistency. More precisely, you have to create one open product for each VAT code of experience voucher. This needs to be done only once per season. Provide following information during set-up:

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The number of performances per event under which events are expanded automatically may be configured. For example, if you want this page to display directly all the performances without the need to expand the events (not recommended because you may end up with a very long list), you would set a very high value. See the Getting started section for more detail.

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The configuration key config.gravity.RedemptionProducts.groupTriggerQuantity defines the number of performances per event from which the two level display is enabled (select first event then expand the event to select a performance). For instance, if config.gravity.RedemptionProducts.groupTriggerQuantity is set to 3, the internet user will select first an event, then a performance if there are events having 3 or more performances available for the same eventwill be displayed in a compact way.