Please see below some useful information about cancelling, postponing or refunding your events and other products in SecuTix. We describe how you can;
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Note in this case the facility provided to refund to credit cards directly: Real-time credit card refunds (Ogone)
4 - Leverage donations
You can also offer your customers the opportunity to make donations, especially if you have a strong community or a solid fanbase ready to support you. This idea is to refund on credit note and suggest that your community donate this credit.
Please find here how to configure donations : Coronavirus special : Leverage donations in the context of cancellations
For Sport
1 - Cancellation
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Note in this case the facility provided to refund to credit cards directly: Real-time credit card refunds (Ogone)
4 - Leverage donations
You can also offer your customers the opportunity to make donations, especially if you have a strong community or a solid fan base ready to support you. This idea is to refund on credit note and suggest that your community donate this credit.
Please find here how to configure donations : Coronavirus special : Leverage donations in the context of cancellations
For Museum
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- Immediate refund on credit card: Real-time credit card refunds (Ogone)
- Credit note: in this case, just select a Credit Note payment method
- Bank transfer: How to process refunds by bank transfer?
- Deposit : please consult our FAQ to know how to refund a deposit : FAQ - Cancellations, Postponements and Refunds
Extend product validity
If you want to extend the validity period of dated and non-dated products, please see How to extend product validity?
Leverage donations
You can also offer your customers the opportunity to make donations, especially if you have a strong community or a solid fanbase ready to support you. This idea is to refund on credit note and suggest that your community donate this credit.
Please find here how to configure donations : Coronavirus special : Leverage donations in the context of cancellations