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Injection configuration

Add the custom parameter sendMultilingualAsJsonObject=true in the General tab when you configure an External printing interface.

Set up multilingual event fields in the ticket template

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Other available multilingual fields:

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Organisation > Catalogue > Ordinary admissions > Competition

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Organisation > Initialisation > Organisation parameters > Teams

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Institution > Venue > Venue parameters > Space

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Institution > Venue > Venue parameters > Sites (General)

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Institution > Venue > Venue parameters > Sites (Address)

Multilingual value has not been supported in S-360 yet but can update this value in TIXNGO

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Set up multilingual ticket detail values in the ticket template

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Static values
Hospitality, Entrance, Gate, Block, Row, Seat,...

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${Hospitality_seatRoomName}, ${External_Entrance_externalName}, ${Entrance_externalName}, ${Seat_block}, ${Seat_row}, ${Seat_nb},...

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Static values
Category, Order number, ticket number, target group, No re-entry,...

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Ticket details hidden
(Not displayed in the mobile ticket app)

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*sequence: the order of information will be displayed on TIXNGO, the sequence is started from 0 and is independent in each section.

Initialize an S360 event and ticket detail label in TIXNGO Back Office

Prepare sample ticket per each kind of ticket for each event, and inject those tickets to TIXNGO system

All available labels will be displayed in the Edit event screen on TIXNGO Back Office

Can choose a language on the top right of Edit event screen to view and edit the event fields and ticket labels in multilingual

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Download CSV template file

Please download the CSV template file here.
bluelargedownloadCSV Full Template for MultilingualDownloadhttps://backoffice.tixngo.io/assets/csv_template/complete-ticket-multilingual.csv

Using the CSV template file to prepare your data

To get more understanding of TIXNGO ticket's fields, you can check out this documentation truelinkUnderstanding TIXNGO Ticket InjectionUnderstanding TIXNGO Ticket Injectionhttps://developer.tixngo.io/pdf/TIXNGO-Injection-Doc.pdf

Supported multilingual fields:

• event.group.name
• event.group.image
• event.name
• event.name2(not in use)
• event.website
• event.address.site
• event.address.city
• event.address.line1
• event.address.line2
• event.address.line3
• ticketDetails.main (values)
• ticketDetails.extra (values)
• ticketDetails.hidden (values)

For further information, please consult the Sample Multilingual Ticket. If you wish to inject the tickets directly into TIXNGO via API, you can also refer to this format.

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Inject the prepared CSV file to TIXNGO

To begin, ensure that the naming of your CSV file adheres to the following convention: "<your free text>multilingual.csv". If the file name does not conform to this convention, errors may occur.

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Set up multilingual ticket detail labels in TIXNGO Back Office

Prerequisites: Enable (if not enabled yet) the Organizer Settings "Enable displayed ticket details from event level" (key: enable.details.from.event) if please contact support team if this setting key is not available.

Image Added

How-to:

1. Select the Event you want to edit from the Events list
2. Click "Edit Event" button
3. Open the "Ticket keys" tab
4. Choose the language you want to update the ticket details label. The screen will be reloaded according to the selected language.

Language	Section	Setting on TIXNGO Back Office	Displayed on mobile ticket app
English	Main Data (ticketDetails.main)
	Extra Data (ticketDetails.extra)
German	Main Data (ticketDetails.main)
	Extra Data (ticketDetails.extra)
Hungarian	Main Data (ticketDetails.main)
	Extra Data (ticketDetails.extra)

Update the translation in TIXNGO Back Office

The details for the event consist of the following fields to be able to update in multilingual:
the name and image URL of the event group, the name and website URL of the event, the address information includes the site, city, and three address lines.

Limitation

At present, TIXNGO supports only the languages listed below, and not all languages.

Reference: https://en.wikipedia.org/wiki/List_of_ISO_639_language_codes

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