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The manual document is in progress. Please expect some features or information missing |
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ASSIGNMENT FEATURE
Why should organizer use it?
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How it works?
- To enable/disable feature Assign holder Feature
- If the organizer wants to request for assignment reason, enable the Assign Reason Feature to true.
- If assignment reason is mandatory, set the feature Mandatory Assign Reason to true.
- Text labels for assignment reasons are adjustable on Crowdin.
- Note: for application feature, user needs to kill app and restart to make the feature available after any changes.
- Exception: Main applicant case or when ticket reaches transfer-assign limit (Transfer level >= transfer-assign limit)
How feature is visible on TIXNGO app?
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DELETED TICKETS VISIBILITY
Why should organizer use it?
- This feature allows organizer to show deleted tickets screen on app or not.
How it works?
- Once a ticket is deleted with visibility TRUE ("showDeletedTicket":true), user can see this ticket under Deleted tickets screen.
If visibility is FALSE, deleted ticket will not appear on app.
- To enable/disable the feature Deleted Tickets Visibility
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TRANSFER FEATURE
Why should organizer use it?
- To allows user to send ticket to another valid email. Transfer feature is at ticket level, so organizer must define if a ticket can be transfered or not.
How it works?
- A ticket can be transferable or not based on these settings below:
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transferRules.keepOneAtInjectInGroupId
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- Organizer can check if a specific ticket is transferable or not on ticket detail view:
- If organizer wants to request for transfer reason, enable the Transfer Reason Feature to true.
- User can also have option to select language when transfering a ticket (email sending to recipient) in case the recipient has not yet registered an account.
- Language options will be retrieved from app supported languages
- Text labels for transfer reasons are adjustable on Crowdin.
How feature is visible on TIXNGO app?
TRANSFER ALERT IF DIFFERENT LOCATIONS
Why should organizer use it?
- This feature allows organizer to set up a pop-up alert to remind user transfering tickets in case user has multiple tickets (same event) with different locations (Gate/Block..)
How it works?
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How feature is visible on TIXNGO app?
Example:
- user A has 3 tickets for event 1 and 2 tickets with Gate A, 1 ticket with Gate B.
- 3 hours before start time, pop-up appears asking user to send tickets to make sure user go to correct gate
- At scheduled time, a pop-up is showed as below
NON-TRANSFERRED TICKETS REMINDER
Why should organizer use it?
- To encourage users to send tickets to other spectators in case they hold 2 or more tickets for one event by showing an in-app pop-up reminder.
How it works?
- Enable the feature: upon request and need the implementation on mobile side (require new build)
- Interval time: define at Number of minutes before sending a non-transferred reminder in the app
- If interval = 0, pop-up will be disabled and only yellow ribbon will appear on event level
How feature is visible on TIXNGO app?
Example:
- user A has 3 tickets for event 1
- Once user opens app the 1st time, pop-up appears reminding user to send tickets to guests
- The pop-up goes along with yellow ribbon stayed on event level
- Pop-up will periodly appear after an interval
NON-ASSIGNED TICKETS REMINDER
Why should organizer use it?
- To make sure organizer can collect all necessary ticket holder information that associated to each ticket.
- The feature include:
- A pop-up asking for assigning tickets in case user has any non-assigned ticket for an event
- A red banner covering QRcode section to alert users when a ticket has not yet assigned.
The red banner will remain until the ticket is assigned and change to neutral grey color if assignment is made.
How it works?
- Enable the feature: upon request and need the implementation on mobile side (require new build)
- Interval time: define at Number of minutes before sending a non-assigned reminder in the app
- If interval = 0, pop-up will be disabled and only red banner will appear on ticket level
How feature is visible on TIXNGO app?
FORCE UPGRADE APP VERSION
Why should organizer use it?
- It is important to keep all the fans up-to-date on the latest version of your apps to ensure all new features, bug fixings and performance improvements for them
How it works?
- Make sure organizers have the latest usable version released and the minimal version they want to support (format: x.y.z , ex: 1.0.1)
- Define the latest version at Latest version of mobile application
- Define the minimal version at Minimal supported version of mobile application
- To disable the feature, set both value to 0.0.0
How feature is visible on TIXNGO app?
If user's app matches minimal version but not latest version:
If user's app is lower than minimal version:
UPDATED LEGAL DOCUMENT CONSENT
Why should organizer use it?
- To make sure your fans are aware of the new version of your app's legal document
- Request end-users consent can help you ensure that all fans have read and accepted the new document
How it works?
- Go to Application Settings, set up latest version at Request all users to consent to updated legal documents (version)
- If organizers want to disable the request by any reason, redefine the value as -1
How feature is visible on TIXNGO app?
LIMIT MAX ACTIVE DEVICES
Why should organizer use it?
- To help avoiding multiple users logging into one account at the same time (from different devices)
- It provides an extra layer of security that can reduce the risk of fraudulent activity
How it works?
- Enable the max active devices feature at Enable max amount of active devices security under Application Settings
- Define the max active devices that you allow user to login at the same time per account
- If Enable online/offline check if device reached max active sessions below is false and account reaches max active number:
- User can't log in on other devices
- If Enable online/offline check if device reached max active sessions below is true and account reaches max active number:
- User can log in on other devices if previous devices are online or offline within 122 seconds
- Account will be logged out from previous device.
How feature is visible on TIXNGO app?
For example: feature is enabled and set to 1 max active device.
User A is on device 1 successfully.
User A or B, then try to log in again with same account on device 2.
After loading for a few seconds, pop-up showed to inform user can't login on device 2.
As soon as account is logged out from device 1, it's possible to re-join with device 2.
TRANSFER MESSAGE
Why should organizer use it?
- To enrich fan's experience, now users can include a message when transferring their tickets to another user.
- Once the transfer is complete, the recipient could receive a message from the sender as a part of the email
How it works?
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How feature is visible on TIXNGO app?
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The email of transfer:
Crowdin?
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