...
- Charges (simple fee per ticket) : those fees are automatically refunded through the mass refund batch. It's not It is possible to avoid it.refunding charges by adding a parameter on the 1st batch:
- Shipment fees : those fees are eventually refunded by the batch. You can add a parameter on the 1st batch. Please note that this only works if the “Automatically Refund Shipment Fee” Institution parameter is also marked as true in Elca Admin (contact support team to check this).
- Overhead fees (payment fee, sales fee) : those fees are never refunded by the batch.
...