The various forms of bank transfer
SecuTix already featured SEPA transfers compatible with certain banks.
As a reminder, this method of payment had the following characteristics:
- Each session due date is linked to a set of tickets.
- The session due date must be before the date of the corresponding sessions. For example, tickets for the performance on 15 July must be paid for by a due date before 15 July.
- A ticket can only be printed after is it paid for (a recently added features allows you to remove this condition).
- The amounts due on different dates are not necessarily the same, as they depend on ticket price.
Thanks to our payment service provider Slimpay, SecuTix now offers a new bank transfer payment method compatible with
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- It's based on payment through a pending (suspense) account with a due date and therefore comes with all the features of this payment method, e.g. selection of the amount, due dates, due date tracking screens, etc.
- The due dates are not directly linked to the tickets. They can therefore have the same amount and the tickets can be printed before they are fully paidpayment.
- You'll soon be able to use payment by bank transfer direct debit (including registration) for web/mobile branches channels as well as traditional box office/distance selling (cf see below).
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⚠ The old bank transfer direct debit feature will continue for a while for customers who are currently using it, but will not be available to customers those wishing to set up payment by bank transfer instalment in a version of SecuTix 360° later than Matterhorn V3. |
Use at the box office or for distance selling
The process is really simple:
- Customers complete a form including their first and last name, IBAN, BIC (etc.) and sign it.
- This form is given a unique number called a Unique Mandate Reference - UMR . (We we recommend: n°contact_date).
- You archive the document in a secure location.
- The box office agent chooses to pay for the order operator selects payment by instalments and direct debit for the order concerned, enters this UMR, and selects the number of monthly instalments.
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Next, the payment due dates are sent to Slimpay who handle the funds transfer. The instalment result is automatically imported into SecuTix, with alerts for missed payments. Customers can view the payment plan on their online account along with the status of each payment. They can even make payments in advance by credit card.
Lors de la saison suivante, si le client achète de nouveau un abonnement, il pourra payer avec le même mandat de façon totalement transparente. Vous pourrez également prélever automatiquement un client lors de Vente automatique des places pour les prochains matchs sur Internet (Copy).
Sur Internet
Il sera bientôt possible d'activer le prélèvement bancaire comme mode de règlement sur le ticketshop, avec les options suivantes:
- Création automatique du mandat,
- Signature électronique du mandat par le client directement en ligne
- Création du plan de paiement correspondant
Tout ceci sans aucune intervention d'un opérateur. Le suivi des échéances sera exactement le même que celui utilisé pour les plans de prélèvements créés au guichet.
Si cette fonctionnalité vous intéresse et que souhaitez être prévenu dès sa mise à disposition, contactez-nous!
Suivi en back-office
Voici le suivi du paiement des échéances en images:
- Le RUM est stocké et envoyé lors de chaque règlement d'échéance:
- Paiement demandé et en cours:
- Paiement accepté :
Il est nécessaire de passer par une phase initiale de contractualisation avec Slimpay qui doit valider votre gestion et l'archivage des mandats papiers et la phase de création d'une interface externe SecuTix-SlimpayIf customers buy a new season ticket when the next season comes around, they can pay for it with the same mandate completely transparently. You can also take automatic payments from customers for automatic online sales of seats for upcoming matches.
On the web
You'll soon be able to activate direct debit as a payment method in the ticket shop, with the following options:
- Automatic mandate creation
- Electronic customer signature of the mandate on the internet
- Creation of the corresponding payment plan
And all without operator intervention. Payment tracking will be exactly the same as that used for instalment plans created at the box office.
If you're interested in this feature and want us to let you know when it becomes available, get in touch!
Back-office tracking
Here are some screenshots of instalment tracking:
- The UMR is filed, and sent with every payment:
- Payment requested and in process:
- Payment accepted:
You'll need to go through two initial set up stages: a contract with Slimpay to validate how you manage and archive paper mandates, and the creation of an external SecuTix-Slimpay interface.