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TIXNGO ticket business statuses are also now available and traceable inside SecuTix and reporting domains.

In TIXNGO console, the ticket history is displayed like this :

Image Removed

With this new behaviour, TixnGo tickets details will be synchronized from a business perspective, focused on the lifecycle of the ticket.

...

Contact your professional services team to enable the lifecycle mode (TIXNGO_TICKETLIFECYCLE_LIFECYCLEMODE=lifecycle) on TIXNGO interface.