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Requested by and Reason selection will impact according to what respectively configured at Charges and Overhead level. The list of reasons can be edited on List of values.
In case of refund, the available methods will be displayed according to what has been configured (for reimbursement) in payment methods and allowed for the specific point of sales
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| title | Italian Certification | Specific behaviour |
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 As required by the law, Italian clients using a certified S-360 license will always have to
♦ print tickets before being able to cancel
♦ select a tracked refund method (i.e. no cash) for tickets originally printed as electronic (print@home)
♦ select the proper reason (from the given set) and according to the specific case
♦ gather and store any cancelled thermal Event ticket or Season Ticket thermal ticket (to be then shipped to SECUTIX according to contract procedures)
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