Ticketing trainingtraining 
Marketing trainingtraining
Would you like to expand deepen your knowledge of some of certain SecuTix 's ticketing features? Get in touch and we'll work with you to define a tailor-made training course.*
*In France, our training courses are certified by AFDAS, the national training organisation for the culture, communication, media and leisure industries.
Discover all the marketing nuances that SecuTix 360° has to offer in terms of boosting your sales and campaigns. Cross-selling, conditional tariffs, segmentation , and advantages etc. are just some of the subjects covered in this trainingcourse.*
*In France, our training courses are certified by AFDAS.
Deliverable:
- Customised on-site training or distance learning (max. 8 participants).
Deliverable:
- Customised on-site training or distance learning (max. 8 participants)
Advanced target creationcreation 
Access control trainingtraining 
So, you've mastered the basics of targeting in our GRC SecuTix Audience Management GRC tool and you want to know more. We offer targeting-specific training so that you can refine the segmentation of use more sophisticated segmentation with your contacts database. In this tailor-made course, our specialists help you create complex targets.
*In France, our training courses are certified by AFDAS.
This training has two parts. The first session, 'Parametrisation & Monitoring', is aimed at reception staff so that they can configure access rules, monitor entry and manage disputes. The second session, 'Reception & Control', is geared towards staff in charge of ticket checks and teaches them how to use control devices (PDAs or turnstiles).*
*In France, our training courses are certified by AFDAS.
Deliverable:
- Customised half-day on-site training or distance learning (max. 8 participants)
Deliverable:
- One-day on-site training (2 half-day sessions)
On-site supportsupport
Express service
Vous pouvez à tout moment solliciter la présence sur site de l’un de nos experts. Que ce soit pour l’ouverture de saison ou dans le cas d’un événement spécial, faites appel à un expert SecuTix pour vous accompagner le jour J.
Un besoin urgent ? Demandez un service express pris en charge dans un délai de 2 heures durant les heures ouvrables.
Ce service est facturé trimestriellement sur la base du temps effectif, au tarif horaire contractuel. Si le service devait nécessiter plus d’une heure, nous vous indiquerons la durée et vous aurez la possibilité de valider au préalable la réalisation du service.
Livrables :
- Un expert SecuTix se rend chez vous pour un jour d’assistance sur site.
Service de rappel téléphonique
Ce service vous permet de demander une assistance par téléphone dans le cas où votre demande requiert une assistance avancée et ne peut faire l’objet d’une simple description par le biais de notre plateforme de support.
Ce service est disponible durant les heures ouvrables. Un téléconseiller prendra contact avec vous dans les meilleurs délais pour vous apporter l’assistance souhaitée.
Ce service est disponible pour les clients disposant d’un accès au support de 1er niveau. Si votre contrat n’inclut pas un tel accès, nous vous remettrons volontiers et sur demande une proposition pour une extension de votre contrat (abonnement mensuel avec une durée minimale de 3 mois).
SecuTix Services (en)service 
You can request an on-site visit from one of our experts at any time. Whether for the opening of your season or a special event, ask a SecuTix expert to support you on 'D-day'.
Do you have an urgent requirement? Ask for our Express service for a 2-hour response time during working hours.
The service is billed quarterly based on staff hours at the contractual hourly rate. If it's going to take more than an hour we'll let you know how long we need, and you'll be able to confirm in advance whether you'd like to go ahead.
Deliverable:
- A SecuTix expert will come out to your site and provide support for the day.
Callback service
This service lets you request help by telephone when you need advanced support and the issue is too complicated to resolve with a basic description via our support platform.
The service is available during working hours. A telephone adviser will get in touch as quickly as possible to provide the help you need.
Any customer with access to 1st level service can use the callback service. If your contract doesn't include this, we'll be happy to send you an extension proposal on request (monthly subscription, minimum 3 months).
