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When creating season tickets you can choose whether or not it they should be automatically renewed.
If the Automatic renewal radio button is selected, payment will be taken for the season ticket will be paid automatically unless the season ticket holder has cancelled automatic extension. (See cancellation process described in more detail below).
If the radio button is not selected, the renewal process behaves exactly as it does today. In other words it creates a reservation without automatic payment.
Automatic payment
The new season ticket will be paid using the same method as for the previous season. The following payment methods are supported:
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Automatic renewal, with or without payment, is always executed using the same batch function, which you can activate from 'Tools > Batch list programs > Schedule'. |
Automatic payment
The new season ticket will be paid using the same method as for the previous season. The following payment methods are supported:
- Direct debit with our partner Slimpay: new payments reuse bank details, the Unique Mandate Reference (UMR) and the number of instalments for the initial payment. Due dates and amounts are calculated based on how the payment method is parametrised.
- Payment by credit card instalment: the credit card information must be available via an alias. The number of instalments is taken from the initial payment. Due dates and amounts are calculated based on how the payment method is parametrised.
- If the season ticket from the previous season was paid by another method, it's possible to pay for the new season ticket using the payment contact alias. Obviously, this type of payment is not possible unless the contact has saved an alias.
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Shipment mode
The renewal feature allows you to select:
- A set of available shipping methodsshipment modes
- A fallback shipping methodshipment mode
To specify the shipping methodshipment mode, proceed as follows:
- Reuse the shipping method shipment mode from the previous season if it is defined in the available shipping methods shipment modes list.
- If this shipping method shipment mode has not been defined in the list, select the new method mode suggested in the list (see examples below)
- If you're unable to identify a previous shipping method shipment mode or if several are possible (for example, because duplicates were issued when a season-ticket card was lost), use the fallback methodmode
Example of possible shipment method mode changes:
- The season ticket for the previous season was printed and sent on a new card. The new season ticket is loaded on the existing card.
- The season ticket for the new season is designed for home printing of individual tickets (whereas the one for the previous season was loaded on a card).
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- Don't create an order at all (no sale, no reservation)
- Create a reservation
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To create sales orders automatically, it's essential to specify the available shipping shipment modes and the fallback mode. |
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Season ticket holders can cancel their season ticket (in other words, cancel automatic extension) by contacting the institution. They cannot Depending on the contact criterion setup they could do this via their personal area . Hereor if not visible on internet and as below , operators need to add the contact criterion 'Stop renewal season ticket' to the relevant contact.
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- If contact A cancels his season ticket, this will also cancel those for B and C. SecuTix applies a 'who pays decides' principle.
- If contact B (or C) cancels their season ticket, the others will be unaffected
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