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changes.mady.by.user Ian RICKEBUSCH

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changes.mady.by.user Gianni PISANO

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This screen displays all the information on a given file.

Image RemovedImage Added


Description
1It's the file status. See more details here: List of orders
2It displays in order the Surname, Name and (after "/") the Role of the File Contact. In brackets the contact number. A file though can also be Anonymous
3It displays the Operators codes of those who created and performed the last modification of the file
4It shows the Sales Channel internal name and (after ">") the workstation used by the operator
5It provides a general summary of what it's included in the file (sales, reservations, etc. and quantities)
6It's the Cultural Contact
7

This section includes information on tickets: product, contingent, seat category, tariff, delivery mode, ticket number, printing information, seat detail (if any).
Moreover the circle icons on the left indicate the status of each single ticket/item. Some of the following are used in other Sales context screens

Image Added  Requested/Option

Image Added Selected (only used in Sales - Reservation screen)

Image Added Reserved

Image Added Reservation going to be cancelled (only used in Sales - Reservation screen)

Image Added Paid

Image Added Paid item going to be cancelled (only used in Exchange - Cancellation screen)

8This section will include overheads, charges, fees (if any)
9This part includes information on documents and transaction email sent for each order included in the file

  • Print file => bulk printing of tickets and documents that have not been printed yet.
  • Print => it includes the following options:
  1. Print tickets => print selected tickets that have not been printed yet.
  2. Reprint tickets => reprint selected tickets
  3. Print ticket duplicate => difference with simple reprint is that the ticket will be marked as duplicate (possibility to add “duplicate” on the ticket template)
  4. Create documents => Create a new document (file summary, etc). A delivery mode needs to be chosen
  5. Print document / Print duplicates => print and sends an existing document
  6. Cancel document => document is deleted and cannot be generated anymore
  7. Create invoice => create new invoice. Possible only if an order has not been invoiced yet
  8. Change invoice contact => creates a new invoice with new billing contact and creates a credit note to cancel the original invoice


  • Open selection => open selected tickets/articles for paymentin Sales - Reservation screen (not available for items in "paid" status)
  • Open file => opens the entire file for paymentin Sales - Reservation screen (it will skip items already paid)
  • Retrieve file number => enables to add new tickets/articles to an existing file (in Sales - Reservation screen)
  • Duplicate file => duplicates the file and creates a link (explanation 1 and explanation 2)
  • Cancel / Exchange selection => open selected paid tickets/articles for refund or exchange (in Exchange - Cancellation screen)
  • Cancel / Exchange the file => open the entire file for refund or exchange (in Exchange - Cancellation screen, only for paid items)
  • Open the selection for option => open selected tickets/articles in option for modification
  • Open file for option => open the entire file in option for modification
  • Duplicate file for opton option => duplicates the file and creates a link (explanation 1 and explanation 2)

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