- Table of documents
...
- Troubleshooting
Table of documents
This page aims to provide more context and information to the existing document classes (66 as for end of October 2023). A few of them (in red) are still under reviewmight be related to specif integrations/clients or not used anymore.
Standard codes are the recurrent ones as found in CUBE/MOSA or other most used institution templates. Some may not be present.
| Document Class | Standard Code
| Info and purpose | Set/sent from / when |
Italian (to be) - REMOVE |
| Accompanying letter | Lettre | Generic email for backoffice | Set Org>Document to send
or manually sent from File Details |
Email di accompagnamento |
| Account creation email | NouvCpte | Preprod only (before GDPR) - Email sent when a new account is created in backoffice | not to be used in production (pw is visible!) |
x Preprod - Conferma creazione account - pre GDPR | | Advantage notification email | Advant | Email sent to notify a contact-type advantage is active | Sent from Org>Contact>Advantage targeting |
Agevolazioni - Email di notifica vantaggio-contatto | Lista d'attesa - Email notifica disponibilità tour/artista| Artist waiting list | ArtWtLst | Waiting list related - Alert email informing about artists' tours |
**under review
(implemented for German client/Myticket) | users must be registered through a widget implemented on external website (not on TS)
email are sent manually from Org>Contact > Waiting list |
| Authorization confirmation | AuthConf | Double opt in verification email (also waiting list related) | Set on TS > POS > Internet paramenter >
 Image Modified |
Lista d'attesa - Email conferma autorizzazione (doppia verifica) |
| B2B account creation confirmation | ActCpte | Email confirming of refusing B2B account creation | Set on TS > POS > Internet paramenter >  Image Modified
|
B2B - Email conferma/rifiuto creazione account | x UK/Francia - Riepilogo credito/bonifico bancario| Bank transfer order recap | VirCmde |
mainly related to France/UK **under review | x UK/Francia - Riepilogo debito/prelievo bancario| Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a refund will be processed with a bank transfer | - Order refund with banktransfer
- Generate a file to to be sent to the bank (agreement type = transfer, meaning → refund )
 Image Added
→ Click on Generate File - Doc is sent when clicking on validate (to be tested)
|
| Bank withdrawal order recap | PrélCmde |
mainly related to France/UK **under review | | Likely not used anymore | Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming an order (direct debit) will be paid via bank account | - Order refund with banktransfer
- Generate a file to to be sent to the bank (agreement type = order,
meaning → direct debit)
Image Added
→ Click on Generate File - Sent when clicking on validate (to be tested)
|
| Basic email | RESTEM1 | not used / SAM related doc | not to be used |
x SAM - Email base |
| Cancellation confirmation email | CanConf | Email sent by front-office for all cancellations (sales, reservations, options) | Sent by ticketshops |
Ticketshop - Email conferma cancellazione pren./opz. |
| Code list within email | Code | Email with a list of single usage codes sent to structure relays | Sent from Sales > Generate and distribute codes |
Agevolazioni - Email con lista codici monouso | | Confirmation email | ReqConf | Option related - Email confirming or refusing the request | Automatically sent according to option management |
Opzioni - Email di conferma/rifiuto richiesta |
| Confirmation product waiting list | CfmPrdWt | Waiting list related - Email confirming subscription to alert emails for given product | When users subscribe to the waiting list online |
Lista d'attesa - Email iscrizione notifica per prodotto | | Confirmation waiting list | CfmWtLst | Waiting list related - Email confirming subscription to alert emails for given event/artist | When users subscribe to the waiting list online |
Lista d'attesa - Email iscrizione notifica per evento/artistaDocumento per contatto**under review | x UK/Francia - Riepilogo bonifico rimborso nota di credito | likely not used anymore |
|
| Credit note bank transfer recap | VirAv |
mainly related to France/UK **under review | x UK/Francia - Riepilogo debito/prelievo per nota di credito| limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming the credit note has been refunded with bank transfer | - Generate a file to to be sent to the bank: agreement type = Account
Image Added
→ Generate File - Doc is sent when clicking on validate (to be tested)
|
| Credit note bank withdrawal recap | PrélAv |
mainly related to France/UK **under review | Riepilogo nota di credito| limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a direct debit form bank transfer is performed to put money on credit note | - Generate a file to to be sent to the bank: agreement type = Account
Image Added
→ Generate File - Doc is sent when clicking on validate (to be tested)
|
| Credit note receipt | JusAvoir |
Credit note summary | unclear | | PDF providing balance info related to the credit note | Manually triggered from Sales > Credit balance
 Image Added |
| E-commerce email | RESTEM3 | not used / SAM related doc | not to be used |
x SAM - Template Newsletter E-commerce |
| Exchange tickets | ResaleOK | Email sent to seller, when ticket is sold on resale platform |
???
|
|
| Expired soon options | AlExpOp | Options related - Email reminder about options' deadlines | Triggered by Org > Follow up options/reservation screen
 Image Modified |
Opzioni - Email notifica scadenza | SImilar | Similar to an invoice | (no standard model) |
File pro forma |
| File recap | RecapDos | Generic summary of file contents, generated (& possibly sent) for any order | Set Org>Document to send
or manually sent from File Details |
Riepilogo File | | Follow shipment | FolwShip | Related to old integration with DHL - Email with shipment tracking code | likely no longer working |
Email tracciamento /conferma spedizione | | Goods voucher | CmdBout | Merchandising related - Summary including orders by goods/suppliers | Generated from Org>Goods>Purchase orders |
Merchandising - Riepilogo ordine fornitori
|
| Instalment payment failure email | PFInst | Email sent to notify payment failure in multiple installments by Credit Card |
x Non-Cert - Email notifica errore pagamento rateale| Sent according to installments management |
| Instalment payment success email | PSInst | Email sent to notify payment success in multiple installments by Credit Card |
x Non-Cert - Email conferma pagamento rateale| Sent according to installments management |
| Instalment reminder email | RemInst | Email sent to remind installments |
x Non-Cert - Email sollecito pagamento ratealex Francia - Marketing SMSx SAM - Template Newsletter |
| Newsletter email | RESTEM2 | Repository document generated after SAM email campaign |
Not to be used / Triggerd by email SAM campaigns | | Sent according to option management |
| Option order confirmation | ConfOp | Option related - Email overview about the request (refused or accepted) |
Automatically sent | Sent according to option management |
Opzioni - Email esito richiesta di opzione |
| Option request ack/acknowledgment | AccRecOp | Option related - Email confirming the request has been submitted |
Automatically sent | Sent according to option management |
Opzioni - Email conferma ricezione richiesta |
| Option request cancellation ack/acknowledgment | SupprOp | Option related - Email confirming the cancellation of the request |
Automatically sent | Sent according to option management |
Opzioni - Email conferma annullo della richiesta di opzione | | Option request modification ack/acknowledgment | ModifOp | Option related - Email confirming the modification of the request has been submitted |
Automatically sent | Sent according to option management |
Opzioni - Email conferma modifica della richiesta di opzione | | Options/bookings reminder | OptRem | Option related - Email alert regarding deadlines of the reservation (coming from a request) |
Automatically sent | Sent according to option management |
Opzioni - Email reminder scadenza opzioni |
| Option setting and refusal recap | RecapOp | Option related - Summary and details about seats reserved |
Automatically sent | Sent according to option management |
Opzioni - Riepilogo esito e dettagli opzione prenotata |
| Order ack/acknowledgment | AccRéc | Email sent acknowledging an order is still in progress / to be paid |
**under review | Pagamenti da validare - Conferma ricezione ordine| , and confirmation will be sent later | Sent by ticketshops when PSP takes a long time to confirm the payment
(also sent by back office when using MOTO payment) |
| Order ack/acknowledgment with confirmation | AcRecCf | Email sent by the ticketshop in case of reservation of free products only, plus other information related to shipment mode. | When users reserve free products online |
Ticketshop - Email conferma prenotazione gratuita | | Order confirmation | ConfCmd | Email automatically sent after a sale with digital tickets | Sent by ticketshops in case of sale
|
or sent when digitial shipment is selectedTicketshop - Email conferma ordine di acquisto | | with electronic shipment in case of sale (not for reservation, not for other shipment modes, and this document cannot be removed). |
| Order invoice | FactCmde | Invoice, generated (& possibly sent) at sale time, for all front-office and back-office sales orders. Can be used as "courtesy paper" invoice for countries needing electronic invoices | Set Org>Document to send
or manually sent from File Details |
x Fattura cortesia - Ordine di acquisto |
Order recap (static state) | RecapCmd | Order summary not used by default, but HAS TO BE PRESENT for orders to be created | Set Org>Document to send
or manually sent from File Details |
Riepilogo Ordine |
ReçuCmd | Order summary in TXT format to print summary on EPSON printers | Set Org>Document to send
or manually sent from File Details |
| Order refusal | RefusCmd | Email sent by the ticketshop in case or order refused due to payment problem |
Ticketshop - Email ordine rifiutatorelated x Svizzera - Riepilogo partner Preprod | Preprod only (before GDPR) - Email sent when changing the user pw from backoffice | not to be used in production (pw is visible!) |
x Preprod - Cambio password - pre GDPR | | Pending account invoice | FactAtt |
Invoice | Invoice regarding pending account status |
x Fattura cortesia - Sospeso di cassa |
|
| Pending account invoice (final state) | [NONE] |
Invoice | Invoice regarding pending account final status |
x Fattura cortesia - Sospeso di cassa (stato finale) |
|
| Pre-request reminder | ReqRem |
Option | Option related - Email reminder about pre-request | Sent according to option management |
Opzioni - Email reminder pre-richiesta |
| Product waiting list | PrdWtLst |
Email | Email sent to notify new availaility for given product | Users must have sbscribed for waiting list |
Lista d'attesa - Email notifica disponibilità prodotto | | Refund payment | RfPayAck | Email sent to confirm refund on credit card or credit note account | Mainly Triggered by MOTO |
/TPE refund – **under reviewRimborso auto. - Email conferma rimborso carta/notarefund;
also, tickets bought on TS and refunded from box office (to be added in Document to send);
also, mass refund after event cancellation (batch) |
| Refund payment notification email | RfdNotif | Related to mass refund - Email sent to confirm the refund is in progress | Automatic email notification of refund payments |
Rimborso auto. - Email notifica presa in caricomainly related to UK/France **under review | x UK/Francia - Email registrata | F&F - Email richiesta consenso connessione | | Request summary | ReqSum | File recap related to options |
Opzioni - Riepilogo file| Sent according to option management |
| Reseivations reminder | [NONE] | Email reminder about reservations' deadlines | Triggered by Org > Follow up options/reservation screen
Image Modified |
Email promemoria scadenza prenotazioni (follow up) |
| Reset operator password | ResOPass |
unclear status ** - | Jira Legacy |
|---|
| server | SecuTix JIRA Tracking System |
|---|
| serverId | db7e2039-f715-3f84-b1ed-ba058a819c06 |
|---|
| key | STX-126987 |
|---|
|
| Reset password operatore | Reset pw email for back office operators | Sent from backoffice both for new operators or to manually send a reset pw (if forgotten)
to be enabled on Elcadmin > Institution parameters  Image Added
|
| Reset password | PassRes | GDPR compliant password reset email with token | When users click on "forgot pw" on ticketshop and when operators reset the pw on behalf of them (ORG>Contact)
 Image Modified Must be used in production |
Reset Password |
| Resold ticket notification for cultural contact | [NONE] |
Email | Email sent to notify cultural contact about ticket resale |
Reselling - Email notifica rivendita per contatto culturale |
|
| Season ticket subscription ack/acknowledgment | SouscAbo |
mainly related to France **under review
| sub renewal batch **under review
| x Francia - Email conferma abbonamento | | not longer used / mainly related to France (ONP) to request a season ticket (order to be created manually) |
|
| Summary with ISR | BVR |
CH x Svizzera - Riepilogo pagamento con BVR | Recap US/LATAM only | Recap including information useful to ask refund for donation or membership
|
US only **under review
| To be added at Document to send level or form File details
| Jira Legacy |
|---|
| server | SecuTix JIRA Tracking System |
|---|
| serverId | db7e2039-f715-3f84-b1ed-ba058a819c06 |
|---|
| key | STX-127051 |
|---|
|
|
x US - Riepilogo donazione fini fiscali |
| Ticket ack/acknowledgment | RécBill | Distribution related - Email sent to confirmed tickets have been distributed | When users distribute tickets on B2B ticketshops, or B2C with distribution feature activated |
B2B - Conferma ricezione biglietti distribuiti | Email conferma stampa biglietti| Ticket details email | TktDtl | Sport/UEFA related - Emal sent to confirm tickets have been printed
|
GEO related **under review | unclear/manually |
| Ticket printing receipt | [NONE] |
UK only? Reciept | Sport/UEFA related - Receipt stating the correct reception of tickets |
x UK - Ricevuta biglietti stampati| by the contact (who's supposed to sign it) | unclear/manually |
| Ticket put on resale notification | ResaleOn | Email sent to confirm tickets have been put on resale |
Reselling - Email conferma biglietto rimesso in vendita |
|
| Ticket removed from resale notification | ResalOff |
Email | Email sent to confirm tickets have been removed from resale |
Reselling - Email conferma biglietto rimosso dalla vendita |
|
| Waiting list options | ListAtOp |
Option | Option related - Email sent to notify the request has been put on hold/waiting list | Sent according to option management |
Opzioni - Richiesta messa in lista d'attesa | keywords: what is sent when ?
...
special thanks to OP @lbu and @cpf for crosschecks
Troubleshooting
Documents may not be sent for several reasons. Please double-check the following points:
...
- (ONLINE) Organization > Initialization > Sales Channels > POS > General > Internet parameters: set the ticketshop full domain + "/account" in the fields below:
keywords: what is sent when ?