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Prerequisite: create a Season, Tariffs (subscribed contact/structure), Price Level, Ticket models
Aim: create and manage your season tickets
2. Create a new season ticket: basic settings
a) General: i. General
ii. Parameters
♦ Calculated price
♦ Predefined/Fixed-price
and Championship ♦ Championship
b) Grouping
c) Line
d) Quotas
e) Tariffs
f) Fixed price (Predefined only)
g) Seat category
3. Important Other important settings
h) Product Profile
i) Payment methods
j) Shipping modes
4. Collateral Advanced menus
kj) Charges
lk) Custom variables
ml) Transport stops
nm) Price breakdown
on) Access control synchronisationsynchronization (not used)
5. Validation
6. Filters and main screen buttons
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Types
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Types
Definition and types
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In SecuTix SECUTIX a Season Ticket is as "Composed product".
It is defined as a contract between the organization an its customers, which offers seats for a purchase at reduced rates in return for a commitment to attend a certain number of events (all, or a subset).
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allows to create a new season ticket: according to your license, there are 3 types:
NB: once chosen, the price type cannot be modified
♦ Calculated price
The customer can buy a seat of tickets within a single season: needs to choice their tickets at the time of ordering the season ticket defines the conditions on the number of the tickets (globally or per topic).
The subscriber gets reduced prices compared to event tickets bought separately: the overall price of the season ticket is directly defined by the total number of tickets bought. The price is the sum of the prices of the tickets, using a specific season ticket tariff.
♦ Predefined/Fixed-price
For a predefined amount, the purchases purchaser has the right to choose at most N performances.
The customers pay upfront one overall price, which entitles them to a fixed number of seats that they can choose for themselves.
Subscribers can choose seats after purchasing the season ticket, without exceeding the permitted number of seats.
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For Italian clients using a Certified S-360 license only this type of season ticket will be available. |
♦ Championship
Season tickets of this kind give the right to assist attend to all matches of a given championship.
It is a special type of fixed-price season ticket that does not allow the customer to choose: once purchased, it cannot be modified but offers access to every match in a championship of a given sport club
There's also a flexible championship season ticket that works like the standard fixed price (with a selection of events to attend). More info here: Flexible Fixed Price Season card.
When selected it requires to specify the competition. See Organization | Catalog | Competition
♦ NEW Fixed seat season ticket
This season tickets is thought to meet some specific needs for German and Austrian markets.
See more details here.
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New
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New
Create a new season ticket: basic settings
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a) General | General
Internal name (max 60 char.): name of your season ticket as it will appear in SecuTix SECUTIX screen (backoffice)
External name (max 60 char.): name of your season ticket as it will appear to your clients (online, documents, tickets)
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Public Description: it will be used by the ticketshop.
There will be as many descriptions as the numbers of external languages set at Institution | Initialization | Institution characteristics: if left empty, the Ticketshop will use the main language description.
Customization are possible on the inserted elements, including external content insert like images or video with the Source code button 
and the use of html codes.
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Another mandatory field is "Data di validità (scadenza)"
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Tax VAT:VAT rate that will be used for your season ticket. To be selected among the dropdown drop down elements. It cannot be changed afterwards.
See : Institution | Initialisation Initialization | VAT Rates
Product types: it is possible to choose among the values created in Organization | Initialization | Product Types
Alert ratio (%): Threshold of remaining availability from which the season ticket will be considered as with "limited availability".
This will trigger the availability color used on the ticketshop (it will become orange as soon as the level is reached) and display the Alert Quota message in the back office.
Seat category mapping: allows to select among the values defined in Organization | Venue | Mapping tables
Ticket printing mode: it is required to choose among two options: 1) Simple card Ticket only, to avoid skip the printing of tickets; the season ticket itself (no card), 2) Ticket Simple card only, to skip avoid the printing of the season ticket itselftickets;
Ticket model:Ticket model that will be used for the season ticket (Simple card type / e-simple card only)
If left empty, and When Ticket printing mode is set to "Tickets only", the system will use the ticket models of the events
Producer / Promoter / Partner:useful when using the producer portal. Producer contact (structure of type producer) can be linked to the product.
This contact will be able to access data related to this product in his producer portal.
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Merchant Id:in case of split payment (installments), configuration of the merchant ID (instead of having it inherited from ePC)
SHA Key:related to the merchant ID, hash key to finalize the setup of the merchant ID
Logo:(max size 1 Mb) image that will be used to illustrate the product. This image will appear on the landing page and on different pages of the ticket shop.
Depending on the setup of your landing page, you may want to pay attention to the ratio or to where you position the main element in your image. More info on A dynamic shop window
Internet description URL:link to an external page that will appear behind the More Information link.
This link is displayed after the Public description on the ticketshop. It aims at directing people to a page where you would usually present the event. To be used with care as it takes users out of the funnel.
Include in shipment fee:for cases where shipment fees where set to be Per ticket, you can choose if the product will be applying the shipment fees or not.
This provide the flexibility to say that some products are not eligible for shipment fees. See Organisation Organization | Initialisation Initialization | Shipment Fees
Remark:text field to insert comment. This will remain at back office level.
b) General / Parameter
Settings The following settings are shared by all types:
Price type: shows the season ticket type chosen at first stage of the creation process.
Allow subscriber quality: indicates indicates whether the contacts become "subscriber" after purchasing this product. If yes, it will trigger Season Ticket Holder Indicator in Standard Indicators if activated.
It also means the customers will be entitled to access Subscriber Tariffs outside the season ticket.
Minimum subscription lines: is the minimum number of lines to be chosen when the season ticket is purchased
Maximum subscription lines:
Separate events:
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is the maximum number of lines allowed by the season tickets
Separate events: if set as yes, while creating or editing the season ticket, in “Line” menu you can choose the same event only once. To select the same event in more lines set is as "no".
This option can be changed later (suspending the product first)
Price level: it allows to select among the "Subscriber" Price levels predefined in Organization | Initialization | Price level. It is mandatory.
Internet cultural contact: defines if cultural contact is optional/mandatory/not required for online sales
Same seat: as well as general configuration limits the overlapping between simple tickets and season tickets sales, if set as "yes" the system will pick the same seat for all the performances selected with the first ticket.
Multi-seasons: allows to use the product across different seasons
Automatic renewal: (Sport) if yes, it requires the configuration and activation of the Season Ticket renewal batch. The related field "Number of season" will be activated in order to allow the imputation.
More info: Automatic season ticket renewal
Contingent: allows to select an existing contingent that will be considered as the only one available for this product.
It means that only the seats configured as such in the events' sales configurations will be selectable by the season tickets holders.
♦ Calculated price
Charge definition: it defines if charges are calculated at the season ticket or at event level
Additional seats (tab): in this specific tab it is possible to define the rules for additional seats, with dedicated limits (global and per performances), as well as tariffs.
♦ Predefined/Fixed-price and Championship
Number of authorized tickets: is the total number of tickets that a customer could select inside this season ticket product
Maximum number of tickets per event: defines how many tickets per event are allowed by the product
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Maximum number of tickets per performance: defines how many tickets per performance are allowed by the product
Min subscription lines*: defines how many lines (events) must be chosen at the same time the season tickets is purchased. If set to 0 it means the subscriber can buy just the season ticket without using it contextually.
Max subscription lines*: defines how many lines (events) can be chosen at most
*Lines are specified in the homonym menu
Example: In the configuration shown above the product allows max. 6 tickets, to be used for no more than 4 events (among which 2 must be chosen straightaway at the box office).
Since there's a max limit per event and performance equal = 2, the customer can use the season ticket in several combinations, like:
i) 1 tickets for 2 different events + 2 tickets for the same performance of 2 other different events
ii) 1 tickets for 2 different events + 2 tickets for two separated performances of 2 other different events
iii) 2 tickets for the same performance of 3 different events
etc etc
b) Grouping
The screen (optional) allows to defines groups of lines, for which set specific min and max limits.
Such setting has to be consistent with the basic limits defined in General | Parameter otherwise the season ticket might not work as expected or at all.
c) Line
In this menu you link the of your season's events to the season ticket. Other lines can be added after the product is validated/run, though it must be set as suspended first.
In order add () the events the following screen requires the selection of the Activity first and the Grouping (if configured).
Choice: if Optional, the subscriber have the possibility to choose the given event, picking among the available dates defined by "Performance selection".
if Mandatory, the customer must select the event as defined by "Performance selection".
NB: this setting must be consistent with the basic limits defined in General | Parameter and Groupings (when used), otherwise the season ticket might not work as expected or at all.
Allow seat category upgrade/downgrade (used for online sales only):only available in Calculated price Season Ticket, if you have a category season ticket it allows to change it by event (online only)
Performance selection: the dropdown menu allows to choose one performance only, among several ones, or all (always in light of the already defined filters)
Filter rate types: this filters allows to select among the possible different rate types used by the event's performances
Perfomances: allows to select the list of available dates
d) Quotas
In this screen you set how many season ticket of this kind you intend to sell. This value can be modified ongoing.
♦ Calculated price
Quota is defined "without" category.
♦ Predefined/Fixed-price and Championship
Quotas must be defined per each seat category for which the season ticket is allowed to be used.
e) Tariffs
In this screen you can select specific subscriber-type tariffs, or consider all the available ones. NB: at least one Subscriber Contact Tariff must have been configured first
f) Fixed price (Predefined and Championship only)
This is a mandatory screen for predefined season tickets: it is required to set the total prices of whole season ticket, by permitted tariffs and seat categories.
g) Seat category
An informative screen that displays all the seat categories selected (with a quota) for any given Site/Space/Logical configuration used by the selected events (Lines)
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Settings
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Settings
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Other important settings
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Among the other menus be sure you define, or review, accordingly:
h) Product profile
This is where you associate the set of rules regarding the selling of your season ticket. Among the rules, it will determine tariffs, quantities and sales date ranges for which the product will be available per sales channels.
See: Organization | Catalog | Product Profile
i) Payment methods
From this menu, you can define payment methods that can be used to purchase this product.
The rule is as follow: it is the intersection of Point of Sales Payment Methods, Product Family Payment Methods (see: Institution | Initialization | Payment Methods) and Product Payment Methods.
Thus, if you associate no payment methods in this screen, SECUTIX will check for specific Payment Methods set at Product Family level. If none, it means that any Payment methods available on the point of sales will be usable for the product. The payment method you associate at product level must be available at least on the point of sales. Otherwise nothing will happen.
So if you want to have a payment method that is only available for your season tickets for example, you need to associate this payment method to your point of sales AND associate it at product family level.
That way this payment methods will only be available for your season tickets products on your point of sales.
4.Anchor Collateral Collateral
Advanced menus
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j) Charges
When using Charges (fees that apply per ticket), you can associate one or more of your existing charges tables, by time and sales channel.
Either All sales channels or a List you can set up. You can apply different charges table on different sales channels.
See : Organization | Catalog | Charges tables
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Italian clients using a Certified S-360 license can configure presale prices in Price Breakdown menu (point j, below) as described here |
k) Custom variables
Custom variables are to be created in Organization | Initialization | Custom Variables.
Custom variables are element you can display on ticket. They are usually used to display static information that can not be setup elsewhere in SECUTIX.
They are related to the fields "Free text" (1 to 6) in the ticket editor. See List of variables in the Ticket Editor (auto translated to English)
They can also be used through API and interfaces between SECUTIX and 3rd party system, in order to setup in SECUTIX sets of information that will be pushed and handled by the 3rd party system.
l) Transport stops
This options are for customers selling combined offers including leisure and public transportation. Only for SBB.
They may define which stations or stops belonging to a public transportation network allow to reach the product associated.
i) Price breakdown
This screen allows to define multiple price components (ticketing, food, parking, promoter...) for prices defined previously.
Relevant information on the configuration can be found here and here for price breakdown bottom-up.
k) Access control synchronisation
Not used at season ticket level.
5. Anchor Validation Validation
Validation
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The validation step will make sure that you did not forget to set any mandatory information. In such a case, the message displayed will refer to what is missing.
If nothing is missing it will proceed in the actual creation that will become available for Running.
6.Anchor Settings Settings
Filters and main screen buttons
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The screen buttons perform the following actions:
Delete | Validate | Run | Suspend | Cancel  | Duplicate | Print test ticket | Export to excel |
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Delete the chosen Season Ticket (only if in "Preparing" of "Validating" state") | Validate the chosen Season Ticket (only if in "Preparing" and all the mandatory fields are accordingly set). It works as the validation function included on the creation screen (point 5) | Activate the season ticket so it can follow rules set in Product Profile. | Stop (temporarily) the following of the rules set in the linked Product profile(s) for the given season ticket. Used to perform a few changes while on sale | Cancel the season ticket (this does not perform any refund). | Duplicate the selected season ticket | Print a sample ticket. | Export the screen table of season ticket as an excel file |
