Below you can find our library of
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"How to" videos for SECUTIX products and services.
New videos will be added to this page as they are created.
Videos will be reviewed on a regular basis to keep them updated in line with product releases and new functionality.
To search for a specific video, press CTRL+f to use the find feature in your browser.
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TOP TIP: to search for a specific video, press CTRL+f to use the find feature in your browser. |
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SUPPORT
| VIDEO TITLE | ENGLISH | FRENCH | GERMAN | ITALIAN | SPANISH |
|---|---|---|---|---|---|
| HOW TO RAISE AN ASSISTANCE CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO RAISE AN INCIDENT CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO RAISE A SERVICE CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO VALIDATE A SERVICE QUOTE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO FOLLOW-UP A CASE AND EXPORT REPORTS | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
SUPPORT REFRESHER VIDEOS
| VIDEO TITLE | ENGLISH |
|---|---|
| TYPES OF SUPPORT CASES | Watch in English |
| SEVERITY OF ASSISTANCE CASES | Watch in English |
| SEVERITY OF INCIDENT CASES | Watch in English |
| SEV1 INCIDENT CASES (UK&I specific) | Watch in English |
S-360: ADVANTAGES
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE A PUBLIC ADVANTAGE | Watch in English |
| HOW TO CREATE A TARGET FOR A CONTACT ADVANTAGE | Watch in English |
| HOW TO CREATE A CAMPAIGN FOR A CONTACT ADVANTAGE | Watch in English |
| HOW TO CREATE A CONTACT ADVANTAGE | |
| HOW TO CREATE A SINGLE USE CODE ADVANTAGE | Watch in English |
| HOW TO CREATE A SINGLE USE CODE | Watch in English |
| HOW TO CREATE A PARTNER ADVANTAGE | Watch in English |
| HOW TO CREATE AN INDICATOR ADVANTAGE | Watch in English |
S-360: PRICING
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE A PAYMENT METHOD | Watch in English |
| HOW TO CREATE A SEASON | Watch in English |
| HOW TO CREATE A TARIFF | Watch in English |
| HOW TO CREATE A CHARGE | Watch in English |
| HOW TO CREATE A FEE TYPE | Watch in English |
| HOW TO CREATE A RATE TYPE | Watch in English |
| HOW TO CREATE A CHARGE TABLE | Watch in English |
| HOW TO CREATE A RATES TABLE - SINGLE ENTRY PRODUCTS | Watch in English |
| HOW TO CREATE A RATES TABLE - PASS PRODUCTS | Watch in English |
S-360: VENUES
| VIDEO TITLE | ENGLISH | FRENCH |
|---|---|---|
| HOW TO CREATE A SEAT CATEGORY | ||
| HOW TO CREATE A CONTINGENT | View in English | View in French |
HOW TO CREATE A SITE | View in English | View in French |
| HOW TO CREATE A SPACE | View in English | View in French |
| HOW TO CREATE A PHYSICAL CONFIGURATION - WITH A SEAT MAP | View in English | View in French |
| HOW TO CREATE A PHYSICAL CONFIGURATION - WITHOUT A SEAT MAP | View in English | View in French |
| HOW TO CREATE A NUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO CREATE AN UNNUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO COMPUTE VICINITIES IN A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO CREATE A LOGICAL CONFIGURATION - WITH A SEAT MAP | View in English | View in French |
| HOW TO CREATE A LOGICAL CONFIGURATION - WITHOUT A SEAT MAP | View in English | View in French |
S-360: PRODUCTS
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE AN ACTIVITY PROFILE | |
| HOW TO CREATE A PRODUCT PROFILE | Watch in English |
HOW TO CREATE A PACKAGE | Watch in English |
HOW TO CREATE A DONATION | Watch in English |
HOW TO CREATE A MEMBERSHIP | Watch in English |
HOW TO CREATE AN OPEN PRODUCT | Watch in English |
HOW TO CREATE A VOUCHER | Watch in English |
HOW TO CREATE A SERVICE | Watch in English |
HOW TO CREATE AN EVENT | Watch in English |
HOW TO CREATE A COMPETITION | Watch in English |
HOW TO CREATE A CALCULATED SEASON TICKET | Watch in English |
HOW TO CREATE A PREDEFINED SEASON TICKET | Watch in English |
HOW TO CREATE A CHAMPIONSHIP SEASON TICKET | Watch in English |
S-360: SECUTIX AUDIENCE MANAGEMENT (SAM)
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE A TARGET LIST | |
| HOW TO CREATE A MESSAGE TEMPLATE (DESIGNER) | Watch in English |
| HOW TO CREATE A MESSAGE TEMPLATE (BASIC) | Watch in English |
| HOW TO SEND A TEST MESSAGE | Watch in English |
| HOW TO CREATE A TRACKED URL | Watch in English |
| HOW TO CREATE A CAMPAIGN | Watch in English |
| HOW TO IMPORT CONTACTS | Watch in English |
| HOW TO UPDATE CONTACT CRITERION | Watch in English |
S-306: SALES CHANNELS
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE A MAIL SALES CHANNEL | |
| HOW TO CREATE A BOX OFFICE SALES CHANNEL | Watch in English |