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On the first page, the internet user chooses between the on-line payment methods (handled by the SecuTix payment gateway that will call external payment service providers) and the methods managed internally by SecuTix.
If the internet user selects the on-line payment methods (first option on page above), the new payment method selection page will be displayed.
The page displays:
- The groups of payment methods sorted by the rank of the group
- The payment methods that don't belong to a defined group are displayed in a "default" group displayed after the groups that have been set-up explicitly. Inside that group, the payments methods are sorted by the rank stored in the additional information list defined at payment method level
- For a given group, the page displays:
- The external name of the group
- The description of the group
- The list of
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- payment methods belonging to the group. The payments are sorted according to their order in the group (see Define groups of payment methods section above).
- If the additional information list contains multiple entries, each entry will be displayed as if it was a separate payment method.
The internet user selects a payment method by clicking on its logo. He can then enter the details of the selected payment method:
This detail will depend on the payment method. The internet user may close a payment method group at any moment by clicking on the arrow in the upper right corner.
This section describes the restrictions that are applied until the group member has given his consent. All Ticket Shop pages not mentioned here behave the same way with or without consent.
In the example below, Andrew Smith is buying three season tickets, one for him, one for Blaise Smith and one for Darren Smith. Andrew has just added Blaise and Darren to his group by entering their contact number and family name (this process hasn't changed). Since Blaise and Darren haven't given their consent yet to Andrew to be added to his group, Andrew can't see their email address.
In the ticket list, the group lead can only select the group members who have given their consent. As a result, Blaise and Darren don't appear in the list.
The same logic applies to the order history section:
The email addresses aren't displayed on the Friends & Family management screen:
Providing the consent
When the group lead adds a contact to his group, the contact will receive an email with a link allowing to provide the consent. The email also mentions the name of the group lead who wants to add the contact to his group as well as a link to your privacy policy that has to explain the Friends and Family feature (so that the contact knows to what he consents).
If the group member doesn't react, the group lead may resend a consent request email explicitly by clicking on the email icon:
The Active status shows that the group member has already given his consent. The Pending status shows that no consent has been given yet.
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When a group lead adds a member to his group that doesn't exist yet, the newly created contact will receive two emails:
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Note that a contact that doesn't have an email address can't give his consent (but a contact that has an email address but no internet account can). In the longer term, the idea would be to set the consent automatically for the children (in the legal sense of the word) of the lead of the group, since this should be the main business case.
Managing the Friends & Family groups from the back-office
An operator can see the members of a group in the Connections menu of the contact detail. He can also send the request consent email to a given member of a group.
Getting started
Enable the feature
The consent feature may be enabled separately for each organization in screen below:
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By default, SecuTix will set all the connections created prior to this new feature consent in an active state, meaning that the group leads will have the same full access rights as before. However, you can ask SecuTix to set all these connections in a pending state, meaning that the group leads will have to request the consent according to the providing consent section above. This solution is preferable from a GDPR point of view. However, you should inform your regular customers about this change because of its impact. |
Customise the request consent email
The email sent belongs to the document type and class Request contact connection consent. If you want to customise this email, we recommend you to first download the standard template provided, modify this template and upload it again
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The payment method selection page described here concerns only the on-line payment methods (handled by the SecuTix payment gateway that will call external payment service providers). As a result, setting-up groups containing other payment methods, like payment by pending account or direct debit won't have any impact on the page layout. |
Getting started
You can enable the new payment mode selection page on a given point of sale by enabling the following parameter:
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If you have enabled some customisation, for example through CSS, this customisation may not be compatible with this new feature. Check first on a test environment (using the same customisation) that the layout is OK and, if not, adapt your customisation accordingly. |