Pre-requisite: configuration of at least a box office type Sales Channel (and point of sales with linked Workstation and Payment Methods), Operators (with sales Profile), and Season's products correctly configured (with proper Activity Profile or Product Profile).
Aim: understanding the most important features of the main sales screen in S360 in order to sell products.
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More specialized sales screens are:
- Sales | Sales | Calendar → specific for selling visit passes and for planning
- Sales | Quick Sales | With map → dedicated to events with seatmap (with less features, no reservation, etc.)
- Sales | Quick Sales | Without map → specific to only events without seatmap (with less features, no reservation, etc.)
- Sales | Quick Sales | Touch → special "save-queue" screen optimized for touch screens; available only for a sub-set of product families of the day (or the following one), merchandising, and limited features to boost operational speed
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This section includes three sub-sections: Search and selection, Contact details, Friends and Family
SEARCH AND SELECTION
The first sub-section will allow you to look for contact, create a new one, and also search for reservation/season tickets
Search. The are four ways:
- Contact search: by typing at least 3 digits, or a whole email address, or the contact number (then press return). If your contact search does not produce any result, you can create a new contact. Please see How to create a contact file or Organization | Contacts
- Magnifier icon/Advanced search: it will open the main contact search screen. Here more info on how to find a contact.
- By reference code: if reference code is set at contact level
- By card: it might be season ticket code, RFID, etc.
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- Reservation button/By File: both the main "reservation" button and the first mode of the drop-down list will allow you to search, by file, for reservations, options ans season tickets
- By badge number/barcode: you can search by card/season ticket code also by reading a barcode with a desktop optical reader
- For [Contact]: by choosing one contact at once you can find existing reservations and season tickets. As well as you input a contact in the contact search, this window will automatically popup in case of pending reservations
CONTACT DETAILS
If the previous Contact box is populated already with a File Contact, the related information will be used to populate these fields.
Address, email and phone numbers can be updated and changed on the fly according to operator privileges, as well as communication means.
FRIEND AND FAMILY
This section will automatically open in case the input contact on previous box have parent or children contacts configured.
You can add a new friend/family contact if needed and also move it to the cart easily.
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More info and Friends and family here and here.
Ticket delivery
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Mode drop-down menu will display the shipping options available for tickets as well as they are configured in Shipments modes and at product level.
Please note that some shipment modes will require a contact in order to finalize the order, among them: post, electronic/e-ticket, postpone, etc.
Electronic and print@home will also require the contact to have email address and the password properly set on the ticketshop in order to actually collect the tickets on the personal area.
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Please see more info here about the feature Allow reference shipment to be used even when mode is not available
Document shipping
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In this section the operators will be able to overview the documents that will be printed or digitally sent to the file contact (if any and if with email address) as well as the order is completed.
Documents are automatically shown if configured in Document to send (organization context). They can be temporarily removed, if the specif order does not require them, by clicking
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Reset button will revert the selection to what originally set by configuration, while Add button will allow to insert a new one from a given set.
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| 1 | Cultural contacts | Unless you sell items to anonymous users, cultural contacts will be displayed as SURNAME, Name / Role [Contact Number]. You can drag-and-drop an item from a cultural contact to one another simply holding left-click on the item and moving it to the desired contact (restrictions apply, for instance if product requires a contact type different from occasional). When dragging a product with more items you will be able to select how many have to be moved.
In this section you may also decide to assign products only to cultural contacts but not the File Contact. |
| 2 | Products | When selected, products populate the whole summary section. According to product specificity you may see additional shortcuts.
If you're resuming reservations you may see the confirmation dates: |
| 3 | Selection details | This section includes information regarding contingents, tariffs, seat categories (if any), seat details (if any). Moreover the circle icons on the left indicate the status of each single ticket/item.
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| 4 | Quantities and amounts | On the right of the screen you have all subtotals. For simple and not seated products you can directly input a different quantity from the dedicated boxes: |
| 5 | Other | In this section there may be other advanced or geo-specific features, like Cancellation insurance, or pre-paid VAT (certified Italian clients only) |
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If set, it is possible to recall existing Predefined Remarks:
Remarks can then be found at the bottom of the related File Detail screen:
Actions
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- Change tariff → to modify the tariff of the select line (must be a tariff/item line, not product or contact line)
- Enter promotional code → to apply a predefined promotional code
- Discount one item → for goods only; available when selecting in item line with quantity > 1. Discount threshold must be defined at product level.
- Discount all items → for goods only. Discount threshold must be defined at product level.
- Change the commission rate → available if contract commissions are configured
- Drop item from cart → same as pressing
- Modify contingent → available if allowed by configuration/product
- Lock reservation/option → to lock reservations from mass releases set in Follow up options/reservations screen
- Unlock reservation/option → to unlock reservations previously locked
- Edit visit → (not used anymore)
- Change file contacts → available unless the file is running or has been suspended or if its has only 1 order
- Ticket holders → allows to specify different beneficiaries (just names/surname, not real contacts) to each ticket, or use cultural contacts names.
- Expand the whole file → shortcut to view all the sub-lines of the cart (rather than manually use
icons. - Change the valid from date of memberships → available if allowed at product level
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This section will display the methods available for payments configured in payment methods and allowed for the specific point of sales (and at product level).
The first three methods set at point of sales level will have a dedicated button, while all the others will be grouped in "Other payment" button.
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