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Pre-requisite: have your Organisation setup
Aim: create your sales channel and define its the main rules
A sales channel is a physical or virtual place where the audience can buy tickets.
Creation
When creating a new one you'll need to decide ifinternal or external: majority of channels are internal and it means they are linked directly to the ticketing system whereas others are external, do not access the ticketing system and ; in some situations (e.g. when using an integrated reseller platform) you may need external ones, which work on a system of contingents. An internal sales channel may have an operator (box office staff, telephone receptionistreceptionists,etc.), or be completely self-service (internetticketshop, ticket vending machine). If the sales channel does not have an operator it is linked to a virtual operator).Here are the main .
General
In this tab you'll need to define first a name, a code and type:
There are several types of sales channels are available: available in S-360. It is not possible to change the type once saved.
Here below you find the main types:
| Anchor | ||||
|---|---|---|---|---|
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| Sales channels types | Purpose |
|---|---|
| Standard back office | |
| Box Office | Standard onsite box office |
| Phone platform | Back office sales channel dedicated to take payment by telephone (MOTO payments) |
| Ticket vending machine | For customer self-service vending machines installed in public spaces |
| Realtime interface | For external partners using SecuTix API to do sales |
| Merchandise shop | Back office sales channel for merchandising product families |
| Internet B2C | Internet B2C |
| Internet B2B | Internet B2B (for relays only, with specific functionalities for b2b customers) |
| Internet Agency | Internet sales channel for external resellers. |
| Producer/partner space | For external event producers (mainly to see sales and attendance reports) |
Internet Lottery | Request gathering portal with lottery module |
STX file | For external reseller to reintegrate sales in SecuTix via a flat file |
| Internet resale platform | Resale platform |
When creating a new sales channel
Internal stands for sales managed by the institution
External enables sales by external resellers.
tab General
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| Info | ||
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Reselling platform are not available for Italian clients using a Certified license of S-360 |
You will then need to select the organization (if you manage more than one) will be linked to this sales channel. It is not possible to change the selection once saved.
Last filter will allow you to define which contingents can be managed through the sales channel.
Quotas and seats linked to unauthorized contingents will result not visible and unavailable.
Parameters
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