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  • This line was added.
  • This line was removed.
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...

Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available.

...

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

...

Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "Event A" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "Event A" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

...

  • Triggered when an Organizer deletes a ticket that
    belongs to a Spectator.
  • Triggered as the same time as the Deletion.

...

Hello,

Your ticket was deleted.

The TIXNGO Team

[ticket id : 20210630]

...

  • Triggered when the reciever opens the app and finalize
    the transfer.
  • Triggered as the same time as the Transfer finalizes.

...

$$app.name$$ - Your ticket(s) was delivered

...

Email sent to spectator when he or she is using pin code to login

  • Triggered at login time, and this account not yet have a ticket in wallet

...

Registration code
$$spectator.email$$
$$spectator.invitCode$$
Hello,
Thank you for downloading the $$Mobile Tickets App name$$.
Currently, there are no tickets associated to this e-mail address.
Double check your e-mail address
Please check you are using the same e-mail address which you used to purchase your tickets.
Yours sincerely,
$$organizer.name$$

...

Email sent to spectator when he or she is using pin code to login

  • Triggered at login time, and this account already have at least 1 ticket in wallet

...

Your ticket was successfully transferred to $$spectator.name$$

...

You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.

...

Here is the list of default email and push notification templates

...

Email sent at ticket injection

  • Triggered when a new ticket is injected to a spectator.
    If more than one ticket is injected, only send one email.
  • A job is running on the backend to trigger emails for
    newly injected tickets, every 2mn.

...

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are now available.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

...

Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.

Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available.

To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "ATLAS GLOBAL" event.

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

EventATLAS GLOBAL
Ticket ID20210710
Email Addressuser-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

...

  • Triggered when a Spectator transfers a ticket to another
    person (email address) who is not yet registered in the
    app.
  • Triggered as the same time as the Transfer.

...

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

...

Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

User A (user-a@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

...

  • Triggered when a Spectator transfers a ticket to another
    Spectator (registered in the system)
  • Triggered as the same time as the Transfer.

...

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

...

Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Moda Yoki (moda.yoki@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

...

Email sent at ticket transfer cancel

  • Triggered when a Spectator cancels a ticket Transfer he
    previously transferred to someone else.
  • Triggered as the same time as the Cancellation.
  • For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.

...

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

...

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,
The TIXNGO Team
https://www.tixngo.io

...

Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address

$$spectator.email$$

Dear Sir or Madam,

Moda Yoki has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com

...

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address

$$spectator.email$$

Dear Sir or Madam,

User B has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com

...

Dear Sir or Madam,
Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
Ticket Details

Event$$event.name$$
Event date$$event.date$$
Ticket Id$$ticket.id$$

$$ticket.details.main$$
 
Thank you,
$$organizer.name$$

Dear Sir or Madam,
Please be informed that the transfer of the ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
Ticket Details

EventEvent A
Event date2022-09-16 18:00:00
Ticket IdE0000001
GateD
Block4
Row7
Seat2009
Gate open5:00 PM
Opening Ceremony7:00 PM

...

  • Reminder email are triggers when a user who purchased
    tickets did not sign-up in the app yet.
  • A backend job is running every hour to check for tickets
    that would require a reminder.
  • Maximum number of reminder, interval between two
    reminder, how long before the event to send a reminder
    and time at which we should send reminder are
    configurable in the TIXNGO Console.

Here is the list of default email and push notification templates

Table of Contents

Notification & Email templates

NoDescriptionKeyValueExample
1

Email sent at ticket injection


  • Triggered when a new ticket is injected to a spectator.
    If more than one ticket is injected, only send one email.
  • A job is running on the backend to trigger emails for
    newly injected tickets, every 2mn.
email.invitation.inject.subject$$event.name$$ - Mobile ticket(s) availableATLAS GLOBAL - Mobile ticket(s) available.
email.invitation.inject.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are now available.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.

Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available.

To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "ATLAS GLOBAL" event.

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

EventATLAS GLOBAL
Ticket ID20210710
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

2

Email sent at ticket transfer to Unknown account

  • Triggered when a Spectator transfers a ticket to another
    person (email address) who is not yet registered in the
    app.
  • Triggered as the same time as the Transfer.
email.invitation.approval.subject$$app.name$$ - $$event.name$$ - Mobile ticket(s) transferTIXNGO - Event A - Mobile ticket(s) available.
email.invitation.approval.body

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

User A (user-a@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app


We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

3

Email sent to recipient when ticket transfer to Unknown account (single email for bulk tickets)

email.invitation.bulk.approval.subject$$app.name$$ - You have received $$ticket.quantity$$ mobile ticket(s) from $$sender.name$$ ($$sender.email$$)TIXNGO - You have received 15 mobile tickets from Moda Yoki (moda.yoki@yopmail.com)
email.invitation.bulk.approval.body

Dear Sir or Madam,

We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you $$ticket.quantity$$ mobile tickets for the following events:

$$ticket.transfer.details$$

EventDateTicketsTicket tax numbers (s)


To download and use these tickets, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$receiver.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you on:

    $$event.details$$

Thank you,
$$organizer.name$$

Dear Sir or Madam,


We are pleased to inform you that Moda Yoki (moda.yoki@yopmail.com) has transferred you 15 mobile tickets for the following events:


Image Added

To download and use these tickets, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app


We look forward to seeing you on:

  • 2026-05-31 07:25:00 during "U18 Team Play vs U18 Dads FC" event.
  • 2026-05-31 07:25:00 during “U18 Team Play - U18 Hedgehog  United” event.


Thank you,
The TIXNGO Team

4

Email sent at ticket transfer to Known account

  • Triggered when a Spectator transfers a ticket to another
    Spectator (registered in the system)
  • Triggered as the same time as the Transfer.
email.information.approval.subject$$app.name$$ - $$event.name$$ - Mobile ticket(s) transferTIXNGO - Event A - Mobile ticket(s) available.
email.information.approval.body

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Moda Yoki (moda.yoki@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app


We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

5

Email sent to recipient when ticket transfer to Known account (single email for bulk tickets)

email.information.bulk.approval.subject$$app.name$$ - You have received $$ticket.quantity$$ mobile ticket(s) from $$sender.name$$ ($$sender.email$$)TIXNGO - You have received 15 mobile tickets from Moda Yoki (moda.yoki@yopmail.com)
email.information.bulk.approval.body

Dear Sir or Madam,

We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you $$ticket.quantity$$ mobile tickets for the following events:

$$ticket.transfer.details$$

EventDateTicketsTicket tax numbers (s)




We look forward to seeing you on:

    $$event.details$$

Thank you,
$$organizer.name$$

Dear Sir or Madam,


We are pleased to inform you that Moda Yoki (moda.yoki@yopmail.com) has transferred you 15 mobile tickets for the following events:

Image Added


We look forward to seeing you:

  • 2026-05-31 07:25:00 during "U18 Team Play vs U18 Dads FC" event.
  • 2026-05-31 07:25:00 during “U18 Team Play - U18 Hedgehog  United” event.


Thank you,
The TIXNGO Team

6

Email sent at ticket transfer cancel

  • Triggered when a Spectator cancels a ticket Transfer he
    previously transferred to someone else.
  • Triggered as the same time as the Cancellation.
  • For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.
email.information.cancel.subject

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

TIXNGO - Event A - Mobile ticket transfer cancelled.
email.information.cancel.body

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address

$$spectator.email$$


Dear Sir or Madam,

Moda Yoki has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com


email.information.automaticallycancel.recipient.subject$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.TIXNGO - Event A - Mobile ticket transfer cancelled.
email.information.automaticallycancel.recipient.body

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address

$$spectator.email$$


Dear Sir or Madam,

User B has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com


email.information.automaticallycancel.sender.subject$$app.name$$ - Your ticket transfer for $$event.name$$ is canceledTIXNGO - Your ticket transfer for Event A is canceled
email.information.automaticallycancel.sender.body

Dear Sir or Madam,
Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
Ticket Details

Event$$event.name$$
Event date$$event.date$$
Ticket Id$$ticket.id$$

$$ticket.details.main$$
 
Thank you,
$$organizer.name$$

Dear Sir or Madam,
Please be informed that the transfer of the ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
Ticket Details

EventEvent A
Event date2022-09-16 18:00:00
Ticket IdE0000001
GateD
Block4
Row7
Seat2009
Gate open5:00 PM
Opening Ceremony7:00 PM


Thank you,
TIXNGO Team

7

Email sent to recipient when ticket transfer cancel by sender (single email for bulk tickets)



email.information.bulk.cancel.subject

$$app.name$$ - $$sender.email$$ has cancelled the sending of $$ticket.quantity$$ mobile tickets

TIXNGO - Moda Yoki (moda.yoki@yopmail.com) has cancelled the sending of 15 mobile tickets
email.information.bulk.cancel.body

Dear Sir or Madam,

$$spectator.email$$ has cancelled the transfer of $$ticket.quantity$$ mobile tickets to you as following:

$$ticket.transfer.details$$

EventDateTicketsTicket tax numbers (s)




Thank you,
$$organizer.name$$

Dear Sir or Madam,

moda.yoki@yopmail.com has cancelled the transfer of 15 mobile tickets to you as following:

Image Added


Thank you,
The TIXNGO Team

8

Ticket sent as reminder (User did not sign-up yet)

  • Reminder email are triggers when a user who purchased
    tickets did not sign-up in the app yet.
  • A backend job is running every hour to check for tickets
    that would require a reminder.
  • Maximum number of reminder, interval between two
    reminder, how long before the event to send a reminder
    and time at which we should send reminder are
    configurable in the TIXNGO Console.
email.reminder.subject

Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available.

Reminder - TIXNGO - Event A - Mobile ticket(s) available.
email.reminder.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "Event A" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app


We look forward to seeing you during "Event A" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

9

Email sent at ticket deletion

  • Triggered when an Organizer deletes a ticket that
    belongs to a Spectator.
  • Triggered as the same time as the Deletion.
email.delete.subject$$app.name$$ - Your ticket(s) was deletedTIXNGO - Your ticket(s) was deleted
email.delete.body

Hello,

Your ticket was deleted.
The TIXNGO Team

[ticket id : $$ticket.id$$]

Hello,

Your ticket was deleted.

The TIXNGO Team


[ticket id : 20210630]

10

Email sent at ticket transfer delivered (to Sender)

  • Triggered when the recipient opens the app and finalize
    the transfer.
  • Triggered as the same time as the Transfer finalizes.
email.sent.subject

$$app.name$$ - Your ticket(s) was delivered

TIXNGO - Your ticket(s) was delivered to original ticket owner
email.sent.body

Dear Sir or Madam!

Please be informed that the tickets listed below were successfully delivered:
The person who received tickets: $$spectator.name$$ ($$spectator.email$$)
Match and date of the match: $$event.name$$ - $$event.date$$
Ticket details:
- Ticket Id: $$ticket.id$$
$$ticket.details.main$$

Dear Sir or Madam!

Please be informed that the ticket below were successfully delivered:
The person who received ticket (User A, user-a@yopmail.com)
Match Event A and date of the match (2023-05-31 07:25:00)
Ticket and seating details:
- Ticket Id: 20210630
- Block: 1
11

Email sent to sender when ticket transfer delivered successfully (single email for bulk tickets)



email.sent.sender.bulk.subject

$$app.name$$ - Your mobile ticket(s) have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

TIXNGO - Your mobile ticket(s) have been successfully delivered to User A (user-a@yopmail.com)
email.sent.sender.bulk.body

Dear Sir or Madam,

Please be informed that $$ticket.quantity$$ mobile tickets have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

$$ticket.transfer.details$$

EventDateTicketsTicket tax numbers (s)




Thank you,
$$organizer.name$$

Dear Sir or Madam!


Please be informed that 15 mobile tickets have been successfully delivered to User A (user-a@yopmail.com)

Image Added


Thank you,
The TIXNGO Team

12

Email sent to spectator when he or she is using pin code to login

  • Triggered at login time, and this account not yet have a ticket in wallet
email.account.activation.noticket.subjectYour registration code $$spectator.invitCode$$Your registration code 215391
email.account.activation.noticket.body

Registration code
$$spectator.email$$
$$spectator.invitCode$$
Hello,
Thank you for downloading the $$Mobile Tickets App name$$.
Currently, there are no tickets associated to this e-mail address.
Double check your e-mail address
Please check you are using the same e-mail address which you used to purchase your tickets.
Yours sincerely,
$$organizer.name$$

Registration code
sample@tixngo.io
215391
Hello,
Thank you for downloading the TIXNGO Tickets App. 
Currently, there are no tickets associated to this e-mail address.
Double check your e-mail address
Please check you are using the same e-mail address which you used to purchase your tickets.
Yours sincerely,
TIXNGO Team
13

Email sent to spectator when he or she is using pin code to login

  • Triggered at login time, and this account already have at least 1 ticket in wallet
email.account.activation.subjectYour registration code $$spectator.invitCode$$Your registration code 542214
email.account.activation.bodyRegistration code
$$spectator.email$$
$$spectator.invitCode$$
Enter $$spectator.invitCode$$ on the App followed by your personal details to see your tickets.
Yours sincerely,
$$organizer.name$$		Registration code
sample@tixngo.io
542214
Enter 542214 on the App followed by your personal details to see your tickets.
Yours sincerely,
TIXNGO Team
14Email sent to spectator for account deletion confirmation If the email address has valid future mobile tickets (the confirmation link is valid for 24 hoursemail.account.deletion.confirmation.subject$$app.name$$ - Delete Account ConfirmationTIXNGO - Delete Account Confirmation
email.account.deletion.confirmation.body

Dear Sir or Madam,


You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

We observed that there are still valid mobile tickets for upcoming events linked to your email address:

  • Event Name 1, Day, Month, Year
  • Event Name 2, Day, Month, Year

Could you please confirm your decision to erase your account, personal data, and mobile tickets?

To confirm, click this link within the next 24 hours: Confirm delete account ($$account.deletion.link$$). This action will irreversibly delete your account, all personal data, and mobile tickets associated with your email.

If you do not wish to proceed, simply disregard and delete this email.

Best, [Name of Organizer] 


Dear Sir or Madam,


You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

We observed that there are still valid mobile tickets for upcoming events linked to your email address:

  • Eurasian Tournament Match 1, Monday, July 10, 2023
  • Eurasian Tournament Match 2, Sunday, June 30, 2024

Could you please confirm your decision to erase your account, personal data, and mobile tickets?

To confirm, click this link within the next 24 hours: Confirm delete account. This action will irreversibly delete your account, all personal data, and mobile tickets associated with your email.

If you do not wish to proceed, simply disregard and delete this email.


Best, The TIXNGO Team

15

Email sent to spectator to confirm that their account has been deleted for following cases:

  • If no valid future mobile tickets are associated with the email address
  • Mobile user clicks on the  confirmation link before its expired. 
email.account.deleted.subject

$$app.name$$ - Account Deleted - Delete Account Confirmation

Account Deletion Confirmed - Your mobile app account has been successfully deleted

TIXNGO - Account Deleted - Delete Account Confirmation

Account Deletion Confirmed - Your mobile app account has been successfully deleted

email.account.deleted.body

Hello,

You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

Your account, including all personal data and mobile tickets associated with your email address, has now been permanently deleted.

If you wish to use our services again, you may create a new account by signing up for one of the [Name of Organizer] secure mobile ticket wallet.

Best, [Name of Organizer] 

Hello,

You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

Your account, including all personal data and mobile tickets associated with your email address, has now been permanently deleted.

If you wish to use our services again, you may create a new account by signing up for one of the [Name of Organizer] secure mobile ticket wallet.

Best, TIXNGO Test

16Notification sent at ticket injectionnotification.inject.titleNew Ticket
notification.inject.contentYou received a ticket for "$$event.name$$"
17Notification sent at ticket transfer (to Sender)

notification.sent.titleTicket Sent
notification.sent.content

Your ticket was successfully transferred to $$spectator.name$$


18Notification sent at ticket transfer (to Recipient)notification.received.titleNew Ticket Received
notification.received.content

You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.


19Notification sent at ticket deletionnotification.deleted.titleTicket deleted
notification.deleted.content

A ticket for $$event.name$$ has been deleted


20Notification sent at ticket activationnotification.activated.titleTicket activated
notification.activated.contentA ticket for $$event.name$$ has been activated
21Notification sent at transfer accepted (to Sender)notification.acknowledge.accepted.titleTicket Transfer Accepted
notification.acknowledge.accepted.contentThe ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$
21Notification sent at transfer rejected (to Sender)notification.acknowledge.rejected.titleTicket Transfer Rejected
notification.acknowledge.rejected.content

The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$


23Notification sent at ticket update (ex: update event info)notification.update.ticket.titleTicket
notification.update.ticket.content

Your ticket for $$event.name$$ was updated


24

Notification sent at ticket transfer cancelation (to Recipient)notification.cancel.titleTicket Transfer Cancelled
notification.cancel.contentThe transfer for a ticket for $$event.name$$ was cancelled
25

Notification sent at mobile app logout:

  • Triggered when a session is clear on the Admin tool.
notification.logout.titleTIXNGO
notification.logout.contentYou have been successfully logged out.


26

Notification to initiate logout of session:

  • Triggered when a device initiated a connection with your account.


notification.logout.force.title

TIXNGO

notification.logout.force.content

You have logged in with another device.
27

Notification at ticket transfer has been auto canceled

notification.information.automaticallycancel.titleTicket is canceled
notification.information.automaticallycancel.contentYour ticket transfer for $$event.name$$ is canceled
28

Push Notifications at delete resale pending

  • Triggered when ticket is deleted with delete reason RESALE_PENDING
notification.deleted.resale-pending.title

Ticket available for resale


notification.deleted.resale-pending.contentThe ticket for $$event.name$$ is now available for resale
29

Push Notifications at delete resale cancelled

  • Triggered when ticket is deleted with delete reason RESALE_CANCELLED
notification.deleted.resale-cancelled.titleTicket deleted
notification.deleted.resale-cancelled.contentA ticket for $$event.name$$ has been deleted
30

Push Notifications at delete resold

  • Triggered when ticket is deleted with delete reason RESOLD
notification.deleted.resold.titleTicket deleted
notification.deleted.resold.contentA ticket for $$event.name$$ has been deleted

Ticket delete notification

  • Copy one of the reasons listed below and place it into "Reason for deleting ticket", then a push notification with provided content for its following keys will be sent to your spectator.
  • When you delete a ticket for another reason not pre-defined by TIXNGO, your provided content for the keys notification.deleted.title and notification.deleted.content will be sent as a push notification to your spectator.
  • In case contents have not been provided yet, the default value will be sent to your spectator.
    (You can find detail for the listed keys in Multilingual Settings)

Image Added

notification.activated
NoS-360 Ticket: Cancellation CauseTIXNGO
NameCodeReasonTriggered keysDefault value
1

Others reason (any text)notification.deleted.titleTicket deleted
notification.deleted.contentA ticket for $$event.name$$ has been deleted
2Blacklist - PNA requests to blacklistcom.secutix.service.ticketproduction.
CancellationCauseEnum/OTHER_PNA_REQUEST_BL		OTHER_PNA_REQUEST_BLnotification.deleted.other_pna_request_bl.titleTicket deleted
notification.deleted.other_pna_request_bl.contentA ticket for $$event.name$$ has been deleted
3Blacklist - Security requests to blacklistcom.secutix.service.ticketproduction.
CancellationCauseEnum/OTHER_SECURITY_REQUEST_BL		OTHER_SECURITY_REQUEST_BL

notification.deleted.other_security_request_bl.titleTicket deleted
notification.deleted.other_security_request_bl.contentA ticket for $$event.name$$ has been deleted
4Cancellation for customer name changecom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_CUST_NAME_CHANGE		ITA_CUST_NAME_CHANGE

notification.deleted.ita_cust_name_change.titleTicket deleted
notification.deleted.ita_cust_name_change.contentA ticket for $$event.name$$ has been deleted
5Cancellation for service reasoncom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_SERVICE_REASON		ITA_SERVICE_REASONnotification.deleted.ita_service_reason.titleTicket deleted
notification.deleted.ita_service_reason.contentA ticket for $$event.name$$ has been deleted
6Cancellation for theft/ losscom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_THEFT_LOSS		ITA_THEFT_LOSSnotification.deleted.ita_theft_loss.titleTicket deleted
notification.deleted.ita_theft_loss.contentA ticket for $$event.name$$ has been deleted
7Cancellation for upsellingcom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_UPSELLING		ITA_UPSELLINGnotification.deleted.ita_upselling.titleTicket deleted
notification.deleted.ita_upselling.contentA ticket for $$event.name$$ has been deleted
8Cancellation on customer requestcom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_CUSTOMER_REQUEST		ITA_CUSTOMER_REQUESTnotification.deleted.ita_customer_request.titleTicket deleted
notification.deleted.ita_customer_request.contentA ticket for $$event.name$$ has been deleted
9Cancelled - Refundedcom.secutix.service.ticketproduction.
CancellationCauseEnum/REFUNDED		REFUNDEDnotification.deleted.refunded.titleTicket deleted
notification.deleted.refunded.contentA ticket for $$event.name$$ has been deleted
10Cancelled by EBOcom.secutix.service.ticketproduction.
CancellationCauseEnum/EBO_CANCELLED		EBO_CANCELLEDnotification.deleted.ebo_cancelled.titleTicket deleted
notification.deleted.ebo_cancelled.contentA ticket for $$event.name$$ has been deleted
11Change card numbercom.secutix.service.ticketproduction.
CancellationCauseEnum/CHANGE_RFID		CHANGE_RFIDnotification.deleted.change_rfid.titleTicket deleted
notification.deleted.change_rfid.contentA ticket for $$event.name$$ has been deleted
12Event cancellationcom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_EVENT_CANCELLATION		ITA_EVENT_CANCELLATIONnotification.deleted.ita_event_cancellation.titleTicket deleted
notification.deleted.ita_event_cancellation.contentA ticket for $$event.name$$ has been deleted
13Forbiddencom.secutix.service.ticketproduction.
CancellationCauseEnum/FORBIDDEN		FORBIDDENnotification.deleted.forbidden.titleTicket deleted
notification.deleted.forbidden.contentA ticket for $$event.name$$ has been deleted
14Invalid printcom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_INVALID_PRINT		ITA_INVALID_PRINTnotification.deleted.ita_invalid_print.titleTicket deleted
notification.deleted.ita_invalid_print.contentA ticket for $$event.name$$ has been deleted
15Loss - Courier failure situation unclearcom.secutix.service.ticketproduction.
CancellationCauseEnum/LOSS_COURIER_FAILURE		LOSS_COURIER_FAILUREnotification.deleted.loss_courier_failure.titleTicket deleted
notification.deleted.loss_courier_failure.contentA ticket for $$event.name$$ has been deleted
16Loss - Return back to organization distributioncom.secutix.service.ticketproduction.
CancellationCauseEnum/LOSS_RETURN_DISTRIBUTION		LOSS_RETURN_DISTRIBUTIONnotification.deleted.loss_return_distribution.titleTicket deleted
notification.deleted.loss_return_distribution.contentA ticket for $$event.name$$ has been deleted
17Mobile take backcom.secutix.service.ticketproduction.
CancellationCauseEnum/MOBILE_TAKE_BACK		MOBILE_TAKE_BACKnotification.deleted.mobile_take_back.titleTicket deleted
notification.deleted.mobile_take_back.contentA ticket for $$event.name$$ has been deleted
18Courier Failure (excl. stolen)com.secutix.service.ticketproduction.
CancellationCauseEnum/OTHER		OTHERnotification.deleted.other.titleTicket deleted
notification.deleted.other.contentA ticket for $$event.name$$ has been deleted
19Printing issue - Low printing quality or paper jamcom.secutix.service.ticketproduction.
CancellationCauseEnum/PRINT_KO		PRINT_KOnotification.deleted.print_ko.titleTicket deleted
notification.deleted.print_ko.contentA ticket for $$event.name$$ has been deleted
20Reprintcom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT		REPRINTnotification.deleted.reprint.titleTicket deleted
notification.deleted.reprint.contentA ticket for $$event.name$$ has been deleted
21Reprint - App not working, change to paper ticketcom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT_APP_PAPER		REPRINT_APP_PAPERnotification.deleted.reprint_app_paper.titleTicket deleted
notification.deleted.reprint_app_paper.contentA ticket for $$event.name$$ has been deleted
22Reprint - Customer requests change to mobile ticketcom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT_CONTACT_MOBILE		REPRINT_CONTACT_MOBILEnotification.deleted.reprint_contact_mobile.titleTicket deleted
notification.deleted.reprint_contact_mobile.contentA ticket for $$event.name$$ has been deleted
23Reprint - Customer requests change to paper ticketcom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT_CONTACT_PAPER		REPRINT_CONTACT_PAPERnotification.deleted.reprint_contact_paper.titleTicket deleted
notification.deleted.reprint_contact_paper.contentA ticket for $$event.name$$ has been deleted
24Reprint - Destroyed or unreadable barcodecom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT_DAMAGED		REPRINT_DAMAGEDnotification.deleted.reprint_damaged.titleTicket deleted
notification.deleted.reprint_damaged.contentA ticket for $$event.name$$ has been deleted
25Reprint - Organization requests change to mobile ticketcom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT_ORG_MOBILE		REPRINT_ORG_MOBILEnotification.deleted.reprint_org_mobile.titleTicket deleted
notification.deleted.reprint_org_mobile.contentA ticket for $$event.name$$ has been deleted
26Reprint - Organization requests change to paper ticketcom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT_ORG_PAPER		REPRINT_ORG_PAPERnotification.deleted.reprint_org_paper.titleTicket deleted
notification.deleted.reprint_org_paper.contentA ticket for $$event.name$$ has been deleted
14Notification sent at ticket activation
27Reprint - PNA requests to on-site collectioncom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT_PNA_ON_SITE		REPRINT_PNA_ON_SITEnotification.deleted.reprint_pna_on_site.titleTicket
activated
deleted
notification
.activated
.deleted.reprint_pna_on_site.contentA ticket for $$event.name$$ has been
activatednotification.cancel.contentThe transfer for a
deleted
15Notification sent at transfer accepted (to Sender)notification.acknowledge.accepted.titleTicket Transfer Acceptednotification.acknowledge.accepted.contentThe ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$16Notification sent at transfer rejected (to Sender)notification.acknowledge.rejected.titleTicket Transfer Rejectednotification.acknowledge.rejected.content

The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$

17Notification sent at ticket update (ex: update event info)notification.update.ticket.titleTicketnotification.update.ticket.content

Your ticket for $$event.name$$ was updated

18Notification sent at ticket transfer cancelation (to Reciever)notification.cancel.titleTicket Transfer Cancelled
28Reprint - Reseating after distributioncom.secutix.service.ticketproduction.
CancellationCauseEnum/REPRINT_RESEAT		REPRINT_RESEATnotification.deleted.reprint_reseat.titleTicket deleted
notification.deleted.reprint_reseat.contentA ticket for $$event.name$$ has been deleted
29Resale cancelledcom.secutix.service.ticketproduction.
CancellationCauseEnum/RESALE_CANCELLED		RESALE_CANCELLEDnotification.deleted.resale-cancelled.titleTicket deleted
notification.deleted.resale-cancelled.contentA ticket for $$event.name$$ has been deleted
30Resale pendingcom.secutix.service.ticketproduction.
CancellationCauseEnum/RESALE_PENDING		RESALE_PENDINGnotification.deleted.resale-pending.titleTicket available for resale
notification.deleted.resale-pending.contentThe ticket for $$event.name$$
was cancelled19

Notification sent at mobile app logout:

  • Triggered when a session is clear on the Admin tool.
notification.logout.titleTIXNGOnotification.logout.contentYou have been successfully logged out.

20

Notification to initiate logout of session:

  • Triggered when a device initiated a connection with your account.

notification.logout.force.title

TIXNGO

notification.logout.force.content

You have logged in with another device.21

Notification at ticket transfer has been auto canceled

notification.information.automaticallycancel.titleTicket is cancelednotification.information.automaticallycancel.contentYour ticket transfer for $$event.name$$ is canceled22

Push Notifications at delete resale pending

  • Triggered when ticket is deleted with delete reason RESALE_PENDING
notification.deleted.resale-pending.titleTicket being resoldnotification.deleted.resale-pending
is now available for resale
31Reseatingcom.secutix.service.ticketproduction.
CancellationCauseEnum/RESEAT		RESEATnotification.deleted.reseat.titleTicket deleted
notification.deleted.reseat.contentA ticket for $$event.name$$ has been deleted
32Resold - Resale after distribution to mobile phonecom.secutix.service.ticketproduction.
CancellationCauseEnum/RESOLD		RESOLDnotification.deleted.resold.titleTicket deleted
notification.deleted.resold.contentA ticket for $$event.name$$ has been deleted
33Stolen - Ticket stolencom.secutix.service.ticketproduction.
CancellationCauseEnum/THEFT		THEFTnotification.deleted.theft.titleTicket deleted
notification.deleted.theft.contentA ticket for $$event.name$$ has been deleted
34Printing Quality Low/Ticket Damagedcom.secutix.service.ticketproduction.
CancellationCauseEnum/LOSS		LOSSnotification.deleted.loss.titleTicket deleted
notification.deleted.loss.contentA ticket for $$event.name$$ has been
being resold23

Push Notifications at delete resale cancelled

Triggered when ticket is deleted with delete reason RESALE_CANCELLED
deleted
35Transaction not completedcom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_TRANS_NOT_COMPLETED		ITA_TRANS_NOT_COMPLETEDnotification.deleted.
resale-cancelled
ita_trans_not_completed.title
Reselling ticket cancel
Ticket deleted
notification.deleted.
resale-cancelled
ita_trans_not_completed.contentA
reselling
ticket for $$event.name$$ has been
cancelled24

Push Notifications at delete resold

  • Triggered when ticket is deleted with delete reason RESOLD
deleted
36Wrong datacom.secutix.service.ticketproduction.
CancellationCauseEnum/ITA_WRONG_DATA		ITA_WRONG_DATAnotification.deleted.
resold
ita_wrong_data.titleTicket
resold
deleted
notification.deleted.
resold
ita_wrong_data.contentA ticket for $$event.name$$ has been
resold
deleted


Possible keys in email template and push notification

Here is the list of possible keys to use for the email templates:

...

email.invitation.approval.body + email.invitation.approval.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id.
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

email.information.approval.body + email.information.approval.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

email.information.cancel.body + email.information.cancel.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

...