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Documentation needs to be updated after CHANGE-656 implementation |
Set-up
The set-up of the resale platform follows the standard process for configuring a sales channel. For the resale platform, you need to select the type "Internet resale platform"
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Documents
A document type (Exchange tickets) must be setup for the organsation and sales channels to notify the reseller that the ticket he put on resale was actually resold.
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Please do not forget to link also the contingents to the sales channel.
Print at home Tickets
Tickets that you can print yourself or mobile tickets can be resold with both printed and unprinted states.
Postal Mail
Tickets that need to be physically printed can be resold by the ticket holder unless the status changes to "printed". After that, reselling is no longer possible for security reasons.
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Tickets within a season ticket
Individual tickets from a subscription or a season ticket can be removed and resold.
In this case we have also the following option for pricing: tickets from a subscription can be resold at a selected tariff (e.g. full price), this can be done to avoid that non-subscribers could benefit from the reduced prices of the subscription.
This setting can be found directly inside the competition / event.
Payment transactions
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Screen: Tickets on resale
In the sales context (orange), you can use the "Tickets on resale" screen to monitor all the tickets that are currently being resold, or also track resales that have been carried out.
This screen is accessible with the operator's right "Tickets on resale".
From this screen :
- Tickets resale can be totally cancelled using the the "Cancel resale" button
- Tickets on resale can be temporarily withdrawn from resale using the "Retain" button (formerly "Privatize")
- Retained Tickets can be put back on resale using the "Release" button (formerly "Make public").
Note: Retain function will just prevent tickets to be booked from the ticketshop. Retained tickets will not disappear from the shop as an offer.