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| Description | |
|---|---|
| 1 | It's the file status. See more details here: List of orders |
| 2 | It displays in order the Surname, Name and (after "/") the Role of the File Contact File. In brackets the contact number. A file though can also be Anonymous |
| 3 | It displays the Operators codes of those who created and performed the last modification of the file |
| 4 | It shows the Sales Channel internal name and (after ">") the workstation used by the operator |
| 5 | It provides a general summary of what it's included in the file (sales, reservations, etc. and quantities) |
| 6 | It's the Cultural Contact |
| 7 | This section includes information on tickets: product, contingent, seat category, tariff, delivery mode, ticket number, printing information, seat detail (if any).
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| 8 | This section will include overheads, charges, fees (if any) |
| 9 | This part includes information on documents and transaction email sent for each order included in the file |
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- Open selection => open selected tickets/articles in Sales - Reservation screen (not available for items in "paid" status)
- Open file => opens the entire file in Sales - Reservation screen screen (it will skip items already paid)
- Retrieve file number => enables to add new tickets/articles to an existing file (in Sales - Reservation screen)
- Duplicate file => duplicates the file and creates a link (explanation 1 and explanation 2)
- Cancel / Exchange selection => open selected paid tickets/articles for refund or exchange (in Exchange - Cancellation screen)
- Cancel / Exchange the file => open the entire file for refund or exchange (in Exchange - Cancellation screen, only for paid items)
- Open the selection for option => open selected tickets/articles in option for modification
- Open file for option => open the entire file in option for modification
- Duplicate file for option => duplicates the file and creates a link (explanation 1 and explanation 2)
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