Document class | Purpose |
Order invoice | Invoice, generated (& possibly sent) at sale time, for all front-office and back-office sales orders |
Order confirmation | Email automatically sent after a sale on ticketshops |
Order ack/acknowledgment | Specific email sent when a payment has to be validated by an operator in the backoffice |
| Order ack/acknowlegment with confirmation | Email sent by the ticketshop in case of reservation of free products only, plus other information related to shipment mode. |
Cancellation confirmation email | Email sent by front-office for all cancellations |
File recap | Generic summary of file contents, generated (& possibly sent) for any order |
Confirmation email | Specific email for confirmation/rejection of payment in backoffice |
Reservations reminder | Specific email for reminders to pay reservation |
Accompanying letter | Generic email for backoffice |
Account creation email | Sent when a new account is created in backoffice |
Exchange tickets | Email sent to seller, when ticket is sold on resale platform |
Password change / Reset password | Sent when a new password is created in the backoffice |
Installment payment notification | Email sent when an instalment is paid (Batch to schedule) |
Order recap (static state) | Not used by default, but HAS TO BE PRESENT for orders to be created |
Advantage notification email | Email sent for mass generation of advantage codes |
Shipment follow-up email | Sent to contacts when tickets are shipped, allowing them to see the package status at DHL (only sent when tracking code is manually added in the BO to a shipment in the file detail screen) |
B2B account validation email | Sent to contacts on B2B sales channels, when validated in the back-office (in Organisation > Contacts > Validation contacts B2B) |
Instalment payment failure email | Payment failure in multiple instalments by Credit Card |
Instalment payment success email | Payment success in multiple instalments by Credit Card |
keywords: what is sent when ?
Troubleshooting
Documents may not be sent for several reasons. Please doublecheck the following points:
- SPF is not properly set: /wiki/spaces/CF/pages/40573441
- Elcadmin > Institution > General > Institution parameter tab: client's email domain is not set (separated by comas):
- Institution > Initialization > Inst. Characteristics > Address tab: email is not set (this appears to be mandatory for some documents like "Cancellation confirmation email", though not for others)
- Institution > Initialization > Documents: documents are
- themselves missing or masked
- missing the document class (service needed)
- missing a proper template in DB for a given language (see following point)
- missing a custom template (necessary if a template is missing):
- not linked to the proper sales channels:
