The purpose of this new feature is to improve the Distribution History to show all the cultural contact changes initiated in TIXNGO.
It is activated through a custom parameter 'enableTicketDistributionToCulturalContact', and it will behave as follows:
enableTicketDistributionToCulturalContact=true - ACTIVE
enableTicketDistributionToCulturalContact=false - NO ACTIVE
enableTicketDistributionToCulturalContact does not appear on the custom parameter box in Interface General Screen - NOT ACTIVE.
Prerequisites
It is important to make sure that also Lifecycle is active, so add also TIXNGO_LIFECYCLE_MODE=lifecycle parameter in the custom parameter box in TIXnGO Interface General Screen.
The first step is Choose TIXnGO as a shipment mode and Inject the ticket.
When the ticket is on TIXnGO system, the end customer will be able to transfer the ticket to someone else, being or not a contact in S360.
How does Distribution history works?
When retrieving ticket status, a new screen with this action is created in ticket information, the ticket is in Pending Transfer status until the recipient opens the app and accept the ticket that has been transferred. The timeframe to accept the ticket is 1 hour, if the recipient does not accept the ticket within an hour, the transferred will be cancelled and no contact will be created.
If the contact is already created, the ticket is automatically details of the recipient even if ticket is still pending transfer
If the contact is not in S360, a new contact with Dummy details will be created using the email of the recipient of the ticket.
When the contact accept the ticket in TIXnGO, the new contact will be created with all the information:
To get latest status, retrieve ticket status will need to be executed again so that S360 receives latest information.
Cultural contact and ticket owner is the new contact that has accepted the ticket, the status of the ticket is transferred.