Enquiries

There are usually 2 Main enquiries categories : 

1. Sales to payout :
   1. How to make sure all my sales were payed out ? 
   2. How to know what sales where paid out in <time period> 
2. Sales to invoices 
   1. Why am I paying this amount this month? 
   2. How to find which transactions led to the invoices in < month> ? 

Here is how to answer them : 

Sales to payout 

1. Head to Finance > Sales to payout > Payouts 

From here you can download 2 types of reports: 

1. 1. Complete payouts report
      
      
      Here you can export the report containing all payouts within a certain date range.
      The top part, will give you a combined data of sales, refunds, costs, adjustments and payouts during the period
      The second part will give you the detail for each payout.
      
      Here you can see how much sales you made in this time period and how the converted to the payouts you received 
      
      Note: if you are settling in several currencies you will need to download this report for each currency you settle in ( you will see an additional dropdown to pick the currency next to the export button ) 
      
      
      
      
   2. Payout report detail 

While the first report will help you with general reporting, you may wonder how was those numbers calculated and what is behind them. For instance you may wonder what are those adjustments you see in your payout report. To drill more on each payout you can extract the detail of what element constitute it. 

This report will tell you which settled transactions, refunds, adjustments where included. The fees for the payout are the combination of the acquiring fees for each settled & refund transaction included + the transaction fees for the date mention ( in this example 03-01-2023 )  

2. Interactive payment accounting report 

   Now if you'd like to do the exercise of adding all transactions in a certain period and see if they fit the total payout you can download the full transaction report list 

From this report you may 

1. 1. Sum the "gross credit" *of the "Settled" type transaction to get the sales amount. 
      Note