BRV1.9 S-360 comes with a new post-selling option that will allow your customers to purchase services or cancellation insurance for previous orders.
Solution
Cancellation insurance and service now appears in Post-selling section with the following behaviors:
- The amount of the cancellation insurance proposed to user is calculated based on the amount of all eligible Orders of the file (including this new Order and existing Orders)
- The purchase will be processed on a new created Order
Cancellation insurance in post-selling is not always visible to user, it may not be proposed if:
- All orders of the current files are already insured
- Cancellation insurance is not authorized for the Products present in the orders (according to Cancellation Insurance configuration at back office)
- Events are in the past
Limitations
In multi-currency setup, it won't be possible to add a cancellation insurance or a service when the currency of the file differs from the currency supported by the sales channel.
Getting started
Set-up the cancellation insurance
Please follow the guide to configure (if not done yet) the cancellation insurance : How to configure a cancellation insurance
Set-up the post-selling proposition
When creating new cross-selling profiles or updating an existing one, you'll find a new parameter "Post selling location" offering three different options : After closing order, File details, Both places
| After closing order | File details |
|---|---|