This is where an audience may buy tickets (box office, telephone, Internet, Tourist Office, ticket agency, etc.). Some sales channels are internal and linked directly to the ticketing system whereas others are external, do not access the ticketing system and work on a system of contingents.
An internal sales channel may have an operator (box office, telephone receptionist, or be completely self-service (internet, ticket vending machine). If the sales channel does not have an operator it is linked to a virtual operator).
Here are the main types of sales channels are available:
| Sales channels | Purpose |
|---|---|
| Standard back office | |
| Telephone | Back office sales channel dedicated to take payment by telephone (MOTO payments) |
| Ticket vending machine | For customer self-service vending machines installed in public spaces |
| Real-time access | For external partners using SecuTix API to do sales |
| Merchandise shop | Back office sales channel for merchandising product families |
| B2C website | Internet B2C |
| B2B website | Internet B2B (for relays only, with specific functionalities for b2b customers) |
| Agency website | Internet sales channel for external resellers. |
| Producer/partner space | For external event producers (mainly to see sales and attendance reports) |
Lottery website | Request gathering portal with lottery module |
STX file | For external reseller to reintegrate sales in SecuTix via a flat file |
When creating a new sales channel
Internal stands for sales managed by the institution
External enables sales by external resellers.
