Sales Channels are created at the Institution level.
In this screen, you can activate/suspend a sales channel with immediate effect. The main purpose of this screen is to access the Point of Sale configuration which can be reached by selecting the sales channel and clicking on "Points of Sale".
Characteristics => displayed for information. Configuration done at the Institution level
Points of sale => Sales channels can have multiple points of sale. This is obvious for box office sales channels where a multiplicity of workstations can be part of the same sales channel, but this is also possible for Internet sales channel because each point of sale is associated to a URL. Creating a point of sale is a mandatory setup to allow sales.
Italian Certification | Specific behaviour
Italian clients using a Certified S-360 license must adopt point of sales codes according to the following SIAE rules, that impose the first 4 characters according to sales channel type and Institution code. The remaining 4 characters are free though still mandatory.
Sales channels type: Box office/MOTO/mail
1
2
3
4
5
6
7
8
P
V
1° Institution code character
2° Institution code character.
Ticketshop
1
2
3
4
5
6
7
8
C
W
1° Institution code character
2° Institution code character.
NB: Due to Italian law the point of sales code must be kept on the ticket template.
Overheads grids => displayed for information. Configuration done at the Institution level
Storefront => screen to configure quick access to the more used goods in the store
From the sales channel => Files in SecuTix are created from a sales channel. The default behavior is that any customer logged in on the ticketshop sees the history of all files booked under his name. In this screen, you can restrict files displayed on ticketshop to only files created on a given sales channel. To do this, you need to add the sales channel in the right column as below (in this example, the customer logged in this point of sale will only see files that were created in the Box Office sales channel)
Linked Sales Entity => One Sales Channel can only be linked with one Sales Entity; but one Sales Entity can be linked with one or several Sales Channels. Sales entity help to manage different TVA rate for a same product mainly matches. When it's sold throught different countries. More information here
Charges tables => charges tables associated to the sales channel and product : displayed for information
Sales calendars => displayed for information. Configuration done in the product (Catalog - Competition - open the product and click on Calendar allocation in the left menu). Sales calendars make the link between event, sale channel and sale period a concert can be sale for example online first.
Activity profiles => displayed for information. Configuration done in Catalog - Activity Profile. The activity profil help to define on which sale channel I sale which event or match and at which price.
Product Profile => displayed for information. Configuration done in Catalog - Product Profile. The product profil help to define on which sale channel I sale which all the product except event and matchs and at which price.
Clusters => for the landing page customisation (URL/content), you need to create clusters. A cluster is an aggregation of products/performance displayed in the same Section with the purpose to be displayed together online to present products. The standard practice is to create clusters that strictly corresponds to Sections. Once created, you need to RUN the cluster to be able to find it the Sections. More information here.
Tours => Specific to the display of tours. More information here. From here you can see the tour linked to the sale channel.
Sections => The section is a part of the landing page. Once created and saved, the section will be visible on the point of sale landing page (URL/content).
Organisation | Initialisation | Sales Channels | Point of Sale | Characteristics
Tab General
Handle structure relays => if checked, relays will be able to login if the structure they belong to is part of an authorised community type
Community Type => Structures are flagged as being "communities" or not. This flag was mainly design for operations in France, a country in which it was necessary to segregate the structure classification between public and non-public entities.
Internet target type => you can allow all contacts to have access (the right to successfully login) to the sales channel or you can restrict access to Set of Contacts (you need to save, then you will see appearing a new menu on the left "Authorised Contacts")
Authorised country of residence => access can be granted only for contacts with the main address in the authorised countries
URL => put the URL of the ticketshop, it might be a standard SECUTIX domain (example: https://inst-org.shop.secutix.com/) or a custom one (example: https://tickets.com/)
Custom domain
By default, ticketshops will have a standard syntax *shop.secutix.com with the institution code up front, and the organization code separated with a dash (if it's a multi-organization institution).
CUSTOM DOMAIN
When setting a point of sales with a custom domain it is necessary to:
1) Change the DNS of your own domain and create a CNAME record like:
tickets.customdomain.com. IN CNAME inst.shop.secutix.com.
where the first URL is your subdomain you want to use, and the second the Secutix standard. NB: Be aware to not forget any dot (.) while executing this!
2) Check if the edit has been done successfully (you may use some free tool like https://mxtoolbox.com/SuperTool.aspx) and wait 1 hour before proceeding
3) Create the point of sale and input the custom domain in the URL field
4) Select the point of sales and click on "SSL management": choose between the two options and click on OK
With the first option the certificate will be ready in 1 hour. Selecting the second option you can use your own certificate. See here
STANDARD DOMAIN
Just apply the standard syntax following points 3 and 4. In this case the certificate will be managed by Secutix and be ready immediately.
External languages => languages authorised in the ticketshop. If English is associated, then English will be a language of the ticketshop (content in English) and the customers will have the possibility to select English as a their preferred language for communication.
Tab Internet Parameters
Connection type
Before checkout: the customer's identification is done at the time of the checkout
Before catalog: customers need to login in order to see products on sale it alowed to see the advantages linked to the contact
Guest login available: If checked, the customer will be able to buy without creating an account (only by providing their email address)
Require confirmation email: If checked, a customer using a guest login (if it is activated) will need to provide two times his email address (to avoid errors in typing).
Maximum Payment : leave empty if you don't want to set a maximum amount of online purchase. If you set a cap, the customer will not be able to buy online beyond that limit. On the other hand, his order will be kept as a reservation for which you can take payment at the counter (for example) with another payment method.
Mode of use :
Standard: normal operation
Flash: for flash sales (use exceptionally). This special mode allows to deal with very large sales volumes by delaying all treatments that are not strictly essential at the time of the conclusion of the sale. Before starting sales involving very large volumes, please contact SecuTix to determine if it is necessary to activate a sales line in flash mode.
Epc Shop ID : This is the SecuTix module ID to link to your PSP for online sale. This identifier is provided by SecuTix.
Merchant ID: related to split sales with Ingenico. More information here.
SHA Key: related to split sales with Ingenico. More information here.
Internet addresses ----
Institution website : URL that will be the link to the logo on the top left of your ticketshop (for non-customised header) and various links on the ticketshop ("Continue shopping")
