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Below you will find some information about refunding and canceling your events and other products in Secutix.

You can find per vertical all needed process.

If needed, our support is at your disposal  by phone : 0805 321 028 or via the ticket portal : https://customerportal.secutix.com/ 

For Live Entertainment

1 - Events cancellation

Mass refund with Ogone/Ingenico

If you are using Ogone/Ingenico as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). See this page : Comment annuler une séance et rembourser en masse?

Mass refund with another PSP

If you are using another Payment Service Provider, you can also do a mass refund in order to generate credit notes to your clients. See this page : Comment annuler une séance et rembourser en masse?

Refund modes (case by case)

2 - Events postponing

If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ? TODO : Ajouter copie écran pour changement date

Please note that Print at home tickets won't be with the new date but will be valid at the access control.

3 - Other products cancellation

How to refund other product families (except Events) ? Remboursement immédiat sur carte de crédit (Ogone)

For Sport

1 - Cancellation

Competition mass refund with 

Ogone/Ingenico

If you are using I Ogone/Ingenico as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). See this page : Remboursement sur carte de crédit

Competition mass refund with another PSP

If you are using another Payment Service Provider, you can also a mass refund in order to generate credit notes to your clients. See this page : Comment annuler une séance et rembourser en masse?

Season ticket refund

If you need to refund season tickets, please see this page : TODO Gregory

Withdrawals

If you only want to do withdrawals, see this page : TODO

2 - Postponing

If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ?

For Museum

An exclusive report is at your disposal to find the list of sales with payment references. See this page : TODO

Refund modes

Extend product validity

How to extend the validity period of dated and non-dated products ? TODO








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