What is a cookie?
A cookie is a piece of data sent to your device from a website. This means the website can recognise your device if you return to the same website. A cookie often includes a unique identifier, which is an anonymous number (randomly generated) and is stored on your device. Some expire at the end of your website session; others remain on your device for longer.
For more information about cookies, or if you would like to learn how to remove cookies set on your device, please visit: http://www.aboutcookies.org.
Cookies used on this website
Necessary cookies
We use necessary cookies to make our site work. Such cookies are strictly necessary to enable core functionalities, such as:
- Store your consent or refusal of the other categories of cookies, so that the cookie banner isn't displayed each time you come back to this website
- Provide you optimal performances by balancing the load between our different servers and datacentres, protecting the website against excessive load, using caching techniques or using third-party datacentres like Amazon.
- Store your preferred language
- Manage your session on the website, such as page navigation
The necessary cookies are listed in the table below.
| Name of cookie | Purpose & Type | Data processor | Expires |
|---|---|---|---|
| hasUserAcceptedCookiePolicy | Store your consent or refusal of the other categories of cookies, so that the cookie banner isn't displayed each time you come back to this website | SecuTix | |
| SERVERID-* | Server load-balancing functionality in SecuTix data centers | HAProxy | |
| AcpAT_XXX WR_queueinfo-XXXXXX | Allows the ticketing system to verify that the user has been routed through the Peak Protect traffic management tool (protection against excessive load). | SecuTix | |
| lang | Allows the ticketing system to remember the user's language preference, after logout, for subsequent visits. | SecuTix | |
| STX_SESSION | Session technical identifier used by the ticketing system. | SecuTix | |
| BIGipServer_XXX | Allows the ticketing system to route the contact to the same server in order to use caching options (in SecuTix datacenters). | F5 Networks (who provide our Big IP hardware) | |
| AWSALB | Allows the ticketing system third-party datacentre provider (Amazon EC2) to route incoming end-user traffic correctly to the ticketing servers. | Amazon AWS |
Analytics cookies
Analytics cookies help us improve our website by collecting and reporting information on how you use it. More precisely, they allow us to:
- Evaluate site performance in terms of number of visits, unique visitors, drop-off rate for transactions etc. We measure numbers and volumes of visitors to different parts of our site and this helps us ensure our services are fast and available when you want them. It also helps us ensure that different pages on our site are useful and easy to find.
- Evaluate performance or efficiency of marketing campaigns (if you have reached our website by clicking on a link displayed in a marketing email).
Customization cookies
This is a list of the cookies that may be set in customers' browsers when they access SecuTix front-office portals:
| Front-office portal type | Name of cookie | Purpose & Type | Put from | Implemented by | Category |
|---|---|---|---|---|---|
| All | hasUserAcceptedCookiePolicy | This is a cookie set on request by the SecuTix service team to note if the end user has seen and accepted a one-time banner linking to the cookie policy. | Javascript (GTM) | SecuTix | Essential |
| All | _ga _gaexp | These Google Analytics cookies are implemented based on information collected while users are browsing, in particular, their IP address, internet service provider, browser type, configuration and settings, etc. These cookies are used to distinguish individual site visitors to a site by assigning a randomly generated number as a user identifier. The identifier is updated with every page view and allows user interactions with the site to be measured. | Javascript (GTM) | Performance / Essential (with IP address anonymization in Google Analytics) | |
| All | userId | Contains the contact number of the logged-in user, on the ticketshop, when pushed to Google Analytics (this is optionally activated on our ticketshop through an advanced service) | Javascript | Google, SecuTix | Performance |
| All | SERVERID-* | Server load-balancing functionality in SecuTix data centers | Server | HAProxy | Essential |
| Lottery | AWSALB | Allows the ticketing system third-party datacentre provider (Amazon EC2) to route incoming end-user traffic correctly to the ticketing servers. | Server | Amazon AWS | Essential |
| Lottery | LOTTERY_SESSION | Session technical identifier used by the ticketing lottery front-end system. | Server | SecuTix | Essential |
| Peak protect | AcpAT_XXX WR_queueinfo-XXXXXX | Allows the ticketing system to verify that the user has been routed through the Peak Protect traffic management tool. | Server | SecuTix | Essential |
| Ticketshop | stx_rememberMe | Allows the ticketing system to remember the user account last employed, if they opt-in explicitly to the feature, and, if users so choose, implement an auto-login process on the ticketing portals for subsequent visits. | Server | SecuTix | Functional |
| Ticketshop | lang | Allows the ticketing system to remember the user's language preference, after logout, for subsequent visits. | Server | SecuTix | Essential |
| Ticketshop | STX_SESSION | Session technical identifier used by the ticketing system. | Server | SecuTix | Essential |
| Ticketshop (SecuTix Cloud only) | BIGipServer_XXX | Allows the ticketing system to route the contact to the same server in order to use caching options (in SecuTix datacenters). | Server | F5 Networks (who provide our Big IP hardware) | Essential |
| Ticketshop (AWS only) | AWSALB | Allows the ticketing system third-party datacentre provider (Amazon EC2) to route incoming end-user traffic correctly to the ticketing servers. | Server | Amazon AWS | Essential |
| Ticketshop | stx_cartSummary_<institution code>_<channel code> | Allows the ticketing system to provide a shopping cart summary to third parties, incl. order ID (https://confluence.secutix.com/display/DOCEN/Website%2Binterfaces#Websiteinterfaces-Displayingashoppingcartsummaryonthesite) | Server | SecuTix | Functional |
| Ticketshop | stx_contact_<institution code>_<channel code> | Allows the ticketing system to provide basic contact data to third parties (contents, decryption) | Server | SecuTix | Functional |
| Ticketshop | stx_samp_XXXXXXX stx_samp_url_XXXXXXX | Allows marketing campaigns to be built and resulting sales to be determined.
| Server | SecuTix | Performance |