Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. To streamline on-site operations, enhance the user experience, and provide spectators with more flexibility and autonomy, we’re integrating this functionality into TIXNGO. This enhancement will not only simplify management but also unlock new revenue opportunities.

Overview

Ticket Exchange operates similarly to Ticket Resale, meaning that while the exchange process is fully managed by S-360, it can be initiated directly from TIXNGO.

A new “Exchange” button will be visible based on the following configurations: Organizer's Application settings AND Event settings AND Specific ticket rules.
When the spectator clicks the Exchange button, he will be redirected to a dedicated S-360 ticketshop page where he can complete the exchange according to the S-360 sales configuration.

Notes: All sales configurations—including catalog, tariffs, seat categories, contingents, and sales periods—will continue to be managed directly in S-360.

How to activate the Ticket Exchange feature ?

Enable the S-360 Ticket Exchange feature from the organizer settings

From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (key: ticket.s360.ticketshop.exchange)

Enable or Disable the S-360 Ticket Exchange on an per-Event basis

Enable this feature from the “Edit Event” screen under the “S-360 Integration” tab, specifically in the “Exchange” section.

In this section, you can:

Enable or disable completely the ticket exchange feature for this event by setting the value of “Allow Exchange”
Define the URL for the S-360 ticketshop exchange page.

Click here to see the S-360 integration section

New Exchange keys in the Ticket rules

We’ve introduced two new Ticket Rules parameters to provide greater flexibility and control over ticket exchange configurations

Name

Key

Default Value

Rule

S360 Exchange for any spectator

s360ExchangeForAnySpectator

FALSE

Use TRUE to enable Ticket Exchange for this ticket.
Use FALSE to disable Ticket Exchange for this ticket.

S360 Exchange for initial spectator

s360ExchangeForInitialSpectator

FALSE

For this parameter to take effect, “S-360 Exchange for any spectator” must be set to TRUE.

Use TRUE to restrict Ticket Exchange feature to the initial spectator ONLY
Use FALSE to allow any spectator to use the Ticket Exchange feature

Click here to see the new parameters in the Ticket Rules

Wallet behavior

Exchange Button visibility

“Exchange” button visibility is determined by specific rules that define which spectators can initiate a Ticket Exchange, as outlined in the table below:

Allow Exchange (Event)	S360 Exchange for any spectator (Ticket Rules)	S360 Exchange for initial spectator (Ticket Rule)	Expected behavior	Exchange button visibility
FALSE	N/A	N/A	Ticket Exchange is completely disabled for this event. Any ticket rules permitting exchanges will be ignored.	Not visible
TRUE	FALSE	N/A	Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied. However, if “Exchange for any spectator” is set to FALSE, Ticket Exchange will be disabled for this specific ticket.	Not visible
TRUE	TRUE	FALSE	Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied. If “Exchange for any spectator” is set to TRUE, Ticket Exchange is enabled for this ticket, regardless of whether the current owner is the initial one or not.	Always visible
TRUE	TRUE	TRUE	Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied. If “Exchange for initial spectator” is set to TRUE, Ticket Exchange is enabled for this ticket but restricted to the initial owner. It will be disabled for any subsequent owners.	Button visible only if the Current Owner is the Initial Spectator

Redirection to the ticketshop

By default, the S-360 Ticketshop Exchange URL specified at the event level will be used to redirect spectators to the ticketshop.

However, you can override this URL on a per-ticket basis by modifying the S-360 injection template and utilizing hidden ticket details metadata.
To set this up, apply the following configuration in your S-360 injection template:

ticketDetails.hidden.index.key = EXCHANGE_TICKETSHOP_URL
ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/tickets/exchange

Limitations

What's next ?