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Feature patch - Released in production the 24.06.2020  LIVE

New features

Online sales

  • Customization of internet point of sales can be done at larger scales: labels customization can now be imported and exported in bulk

Promoter features

  • Promoter self service improvements, to ensure privacy-compliant on-site operation and limit control on product presentation: Learn more
    • Promoter operators may only access to the contacts having bought a product they are responsible of for operations on the day of the event.
    • Promoter operators don't have the right to assign an artist to their products. Artist assignment is always performed by the organisation.
    • Promoter operators don't have the right to upload pictures for their products and performances. Product pictures (not to be confused with ticket logos) are always managed by the organisation.
  • In the promoter dashboard, producers/promoters are now able to view all their products before the sales start and tour producers have access. Learn more and get to know TED

Back-office

  • Documents can display price component information in the product section and VAT detail section
  • Accurate order summaries can be created when processing mass-refund of matches in championship season tickets
  • The validity verification of transport stops function supports now the new transports stops data structure. 

Bug fixes

  • No major bug fix has been released in this patch. Please consult the list below for the minor issues that have been fixed.


 Additional bug fixes
  • [STX-99598] Some labels are not translated in french
  • [STX-99674] The delivery time for shipment has a wrong translation in the dedicated configuration screen
  • [STX-99852] Filter on file detail screen is not working as expected
  • [STX-99971] In product profile, the sales end time should not be generated automatically if there is no sales end
  • [STX-100003] Template creation in SAM is sometimes not possible due to a technical error
  • [STX-100206] In the planned quota screens, contingents are not sorted
  • [STX-100291] In the point of sales, some fields are not translated in french
  • [STX-100396] Some cosmetic issues appear in the french ticket shop
  • [STX-98054] In the group sales file summary, the value of requested tickets is incorrect
  • [STX-99098] Due to technical problems, a double refund can happen
  • [STX-99340] The email to inform customer of an installment payed successfully is in some cases not sent
  • [STX-99478] The seating screen sometimes is not working as expected
  • [STX-99586] In the lottery, the rank computation of an application is not correct
  • [STX-99671] In the access control, the capacity monitoring functionality is disabled

  • [STX-99678] The refund batch for credit card payments fails for partially refunded files

  • [STX-99757] The action to put tickets to resale fails with the message "No tickets included on the selection"

  • [STX-99859] The product information displayed in the reservation page of the ticket shop is not displayed correctly for mobile devices

  • [STX-99877] It is not possible to select seats when a non-standard graphical object is close to them

  • [STX-99927] The rotation tool of the seat map usage is unclear and the current rotation value is not displayed when using it

  • [STX-99969] Batch of duplicates detection does not detect contacts with the same email if they are in lower case for one contact and in uppercase for the other

  • [STX-99974] It is not possible to pay an installment by credit note

  • [STX-99984] It is not possible to print a championship season-ticket with a co-subscriber without displaying the full ticket list

  • [STX-100020] Avoid technical error message when the invoice range is not configured correctly

  • [STX-100030] Resuming a suspended option file triggers an error when locking seats

  • [STX-100124] When a public and a relay contact have the same email address, the search using the email address returns only one contact

  • [STX-100171] In the "edit configuration" screen, the selection of seats is very slow

  • [STX-100154] Public description for rates of season ticket holders is not displayed in the ticket shop

  • [STX-100159] If errors happen during the payment creation for a ticket resale, the payment is blocked in the "in progress" state

  • [STX-100174] In the box office the multiple payment popup is empty

  • [STX-100177] The arbitration of files does not support different currencies, a clear message should be displayed in this case

  • [STX-100213] The cross-selling products are not correctly displayed on the ticket shop

  • [STX-100231] Selecting the rate directly in the seat map using drag&drop does not work, and if we select first the rate, then it is not displayed in the info box

  • [STX-100234] Row labels don't move to new position when modifying seats of copied blocks in the seat map editor

  • [STX-100245] In the seat map screens, the font style configured is not applied

  • [STX-100251] The function "download electronic tickets" throws an unexpected technical error

  • [STX-100254] Rectangle selection is moving in the seat map editor

  • [STX-100298] In a generated report, the message to signal that the maximum of results has been reached is displayed even if all data are included

  • [STX-100370] Match sorting rank is not exported to file summary for group sales options

  • [STX-100380] In ticket shop, it is Impossible to enter password when using Internet Explorer

  • [STX-100410] In the ticket shop landing page, if the product name contains HTML code, the HTML is not interpreted

  • [STX-100445] Bottomline direct debit payment state is incorrectly processed

  • [STX-100446] In the ticket shop, the description of matches contains the label "vs" even if there are no teams


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