Suppliers of materials

PC DELL

Misco

The warranty covers manufacturing defects.

Process :

• Supplier announcement
• Phone resolution test
• On-site intervention at D+1

Evolis card printer

ACTS

The warranty covers manufacturing defects.

Process :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks

Barcode scanner 2D

Janipos

The warranty covers manufacturing defects.

Process :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks

PDA

Accès Diffusion pour l'Europe

Dataphone pour la Suisse

The warranty covers manufacturing defects.

Process :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks

ACCES DIFFUSION

Standard warranty: 1 year in return workshop.

The customer returns, at his expense and under his responsibility, the defective material by carrier. The equipment is repaired in the workshop within an average of 5 working days of receipt in the Access Diffusion premises. The material is returned to the customer at the expense of Accès Diffusion in mainland France.

Telephone assistance Monday to Friday from 8h to 12h30 and from 14h to 17h (Tel: +33 (0) 4.75.65.77.56) - Email: info@accesdiffusion.com

Extended warranty: 3 years in return workshop

Terms and conditions of application identical to the standard warranty

Breakage Option include:

• Damaged enclosures
• Screens, broken or damaged touchscreens
• Broken or damaged keyboards
• Antenna caps
• Strap
• Stylus and cable tether

Not covered:

• Replacement of consumables and/or accessories (bases, covers, cables (power supply or synchronization power supplies) and batteries)
  
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DATAPHONE

Material maintenance contract for 3 years, with broken cover:
All maintenance, repair and spare parts costs

Repair time 10 days after receipt at the supplier

Telephone assistance Monday to Friday from 8h to 17h

Excluded from the maintenance contract:
Accessories, Consumables and Batteries

Total Damage - Total damage occurs when the scanner or motherboard, as well as two other components such as the touch screen, monitor, keyboard, and case, are damaged or broken.

Administration fee of 40,00 € per repair

Shipping costs
The customer contacts the supplier directly

Borne kiosk

kafeine

The warranty covers parts and labor, in case of malfunction.

Process :

• Sending defective parts to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier

Repair in 1 to 2 weeks

Webcam

Kafeine

The warranty covers manufacturing defects.

Process :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks

Tickets detector

Kafeine

The warranty covers manufacturing defects.

Process :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  Repair in 2 to 4 weeks

Thermal ticket printer

DOT

The warranty covers manufacturing defects.

It does not include replacing the print head as a cunsumable item

except in case of supply of the tickets by DOT Technologie.

Process

• Supplier return announcement
• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier (in France only)

Repair in 72 hours

Receipt printer Epson

Infovalis

The warranty covers manufacturing defects.

Process :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks

Touch screen

Infovalis

The warranty covers manufacturing defects.

Processus :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks

Client screen for displaying basket

Infovalis

The warranty covers manufacturing defects.

Process :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks

Cash drawer

Janipos

The warranty covers manufacturing defects.

Processus :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks

The warranty covers manufacturing defects.

Processus :

• Sending defective equipment to the supplier
• Shipping costs supported by the customer
• Return shipping costs supported by the supplier
  
  Repair in 2 to 4 weeks