Terms of guarantee

SecuTix checks with its customers the guarantee and the possible maintenance of the material delivered by SecuTix.
The customer contacts suppliers directly in the event of a hardware defect.

Equipment	Supplier	Hardware maintenance	Options
PC DELL	Inmac-wstore	The warranty covers manufacturing defects. Process : Supplier announcement Phone resolution test On-site intervention at D+1
Evolis card printer	ACTS®	The warranty covers manufacturing defects. Process : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks
Barcode scanner 2D	EET Europarts	The warranty covers manufacturing defects. Process : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks
PDA	Accès Diffusion pour l'Europe Dataphone pour la Suisse	The warranty covers manufacturing defects. Process : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks	ACCES DIFFUSION Standard warranty: 1 year in return workshop. The customer returns, at his expense and under his responsibility, the defective material by carrier. The equipment is repaired in the workshop within an average of 5 working days of receipt in the Access Diffusion premises. The material is returned to the customer at the expense of Accès Diffusion in mainland France. Telephone assistance Monday to Friday from 8h to 12h30 and from 14h to 17h (Tel: +33 (0) 4.75.65.77.56) - Email: info@accesdiffusion.com Extended warranty: 3 years in return workshop Terms and conditions of application identical to the standard warranty Breakage Option include: Damaged enclosures Screens, broken or damaged touchscreens Broken or damaged keyboards Antenna caps Strap Stylus and cable tether Not covered: Replacement of consumables and/or accessories (bases, covers, cables (power supply or synchronization power supplies) and batteries) ------------------ DATAPHONE Material maintenance contract for 3 years, with broken cover: All maintenance, repair and spare parts costs Repair time 10 days after receipt at the supplier Telephone assistance Monday to Friday from 8h to 17h Excluded from the maintenance contract: Accessories, Consumables and Batteries Total Damage - Total damage occurs when the scanner or motherboard, as well as two other components such as the touch screen, monitor, keyboard, and case, are damaged or broken. Administration fee of 40,00 € per repair Shipping costs The customer contacts the supplier directly
Borne kiosk	kafeine	The warranty covers parts and labor, in case of malfunction. Process : Sending defective parts to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 1 to 2 weeks
Webcam	Kafeine	The warranty covers manufacturing defects. Process : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks
Tickets detector	Kafeine	The warranty covers manufacturing defects. Process : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks
Thermal ticket printer	DOT	The warranty covers manufacturing defects. It does not include replacing the print head as a cunsumable item except in case of supply of the tickets by DOT Technologie. Process Supplier return announcement Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier (in France only) Repair in 72 hours
Receipt printer Epson	Infovalis	The warranty covers manufacturing defects. Process : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks
Touch screen	Infovalis	The warranty covers manufacturing defects. Processus : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks
Client screen for displaying basket	Infovalis	The warranty covers manufacturing defects. Process : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks
Cash drawer	EET Europarts	The warranty covers manufacturing defects. Processus : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks
TPE	Contactis	The warranty covers manufacturing defects. Processus : Sending defective equipment to the supplier Shipping costs supported by the customer Return shipping costs supported by the supplier Repair in 2 to 4 weeks