FAQ

How to connect to the customer portal ?

The link will remain the same : https://customerportal.secutix.com/
You will still use your email address as a login
For the password you will receive an email reset it at the first connection the email will look like this :
You will be able to change the password afterward from the platform if needed

How to change my navigation language ?

1. If when I change my navigation language I have this error message is that your phone number is not registered and it's mandatory now for the support and service team to contact you

2. Go to my profile and register at least one phone number

How to change the date format in my follow up report ?

1/ Go to setting

2/ Change the local parameter to put it to your geography

3/ Save the date of follow up report is now updated to your geography format

New function Possibility to add a watcher on an existing case

1/ For assistance and incident you have in the feed this button

You will be able at each stage of the live cycle of your case to add or to remove watchers.

New function Human integrity set by default to no impact

When you create an incident case Human integrity is set now by default to no impact, you have the possibility to change it if needed.

New function Possibility to create SEV1 ticket

You have now the possibility to create a SEV1 ticket a message will be displayed at the end of the SEV1 creation process to invite you to call us because your call will launch the SEV1 management. If this call is not done your ticket will be automatically downgrade to SEV2.

New function Add signers to your quote

New function create a case on the behalf of another organism

New function look and feel of the email respected

New information when you open a service case

You can see now when you open a service request that it's a service request and its status

S-Academy section on the portal

https://vimeo.com/953163286/b59c97b09a?share=copy

Validation stages of the quote

All the validation stages of the quote are now translated in every languages so the message will adapt to the navigation languages and all the stage after accept or reject the quote will be translated in your language.

Raison of the stated urgency

To make the justification message clearer during the incident creation we change it into Raison of the stated urgency and translated in the different language we support on the customer portal.

Possibility of customizing and saving my follow up report

https://vimeo.com/980549948/a3a80d706c?share=copy

Mandatory field to complete at the acceptation of the quote

https://vimeo.com/992112598/1a6cca533d?share=copy