At the moment, in case of mass-cancellations or for resold tickets, SecuTix always attempts to refund the money to the credit card used for the original purchase. Such refunds are great to maximize the amount refunded to customers in a fully automated way. However, under several circumstances, you may want to keep the money and offer customer a credit for future purchase instead of refunds, whether it is to help preserving your cashflow in case of large scale-cancellations (during strikes or the special COVID-19 context) or simply because you would like to enforce a commercial policy. You can now choose how to dispatch your refund: systematically to credit note or try to refund to original credit card.
Solution
Inside the refund batch, for the function "Dispatch refund payment", you can now choose among three values for the "Put on credit note parameter":
- Never: the batch will keep refunds in progress in case a refund to the credit card is not possible or fails
- When refund to credit card is not possible: the batch will credit the customer account only if a credit card refund is not possible or has failed
- Always (new): the batch will always put the money on the customer credit account
How to get started?
The new option appears automatically inside the "Refund of performance" batch. If you had setup the batch before (e.g. scheduled to run automatically), the current behaviour will not change unless you modify existing schedules.
