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A batch to remove or anonymize non-validated contacts can be run by setting the parameter in green below to the desired sunset or legal duration

SAM Campaigns

  • Is the new validated email validation flag honored for SAM campaigns?
    • For institution without the email validation flag enabled nothing changes, i.e. there is no filtering
    • For institutions with the email validation flag enabled, contacts without validated email are filtered out. This means they do not receive any communication at all
    • If needed, this filtering can be disabled manually in the campaign settings with a warning that this action is not GDPR compliant as shown below
    • Image Added

Use cases

  • How will this work for Guest checkout?

    • No verification mail is sent to Guests. The email will be stored as "unverified" in the contacts base and cannot be used to log in the Ticketshop

  • How will this work for quick checkout / on-sale processes?

    • The verification mail will send at first login from the customer. No verification is required at the time of the checkout / on sale process

  • When a user has both a B2C (final customer) and a B2B (relay) account with the same email address, will the validation be valid for all accounts?
    • No. Validation is per account, not per email address. This means that each account will need a separate validation
  • On sales channels requiring opt-in validation will the end user receive one or two validation emails?
    • The end user will receive two separate mails as these are two separate and independent processes
  • When creating an emergency account in TIXNGO that will be injected back in S360, will the account be already validated?
    • Yes. A TIXNGO imported account will be considered as validated

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