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In order to increase the security, a new reset password procedure allows the end user to change the password without sending a password unencrypted by email. The end user receives a link in order to change his password. |
Solution
On-line procedure
1. As in the current solution, the user enters the Ticket Shop, displays the Sign In page, and clicks on FORGOTTEN YOUR PASSWORD? Then, he enters his email address and clicks on button RESET PASSWORD. Request is completed with success message Your request has been registered. You will receive an e-mail including a link that will allow you to reset the password. If you don't receive the email, it means your account has not been created. Please repeat your request.
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Following measures have been taken to ensure a very high level of security:
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Box office procedure
The box office provides you the choice between the old and the new procedure
- The CHANGE PASSWORD button matches the old procedure. The operator can enter a new password for the contact directly
- The RESET PASSWORD button matches the new procedure. A reset password link is sent to the contact as described above
Getting started
- If relevant, customise the email to be sent to the end customer by modifying the template of document class "Follow shipment"
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