Improvements

• You can now assign tickets purchased via single-use codes using the Friends & Family feature of the ticketshop.
• Packages can be made available on the lottery without making the content available individually.
• We improved the UX of the lottery portal: it becomes possible to display a large number of packages (up to 1000) thanks to new filters that will help your customer find the right package: teams, venue as well as a pagination of the list.
• Ticket holder information can be cleared upon putting on resale to ensure that any ticket taken back follow ticket holder rules (activated via a point of sales parameter).
• Public remarks can be made visible in the file detail page of the ticket shop using a new point of sales parameter.
• NEW V2.6 A new catalog page listing together all the digital content available on sale is now available making it easier to highlight and sell any digital content such as streaming or virtual visits.
• NEW V2.6 Internet users can now upload documents directly from the corresponding File Details page through the online portal and be able to view and delete each uploaded document if needed. (activation via a new point-of-sale parameter)
• NEW V2.6 Lottery portals now supports gathering of additional ticket holder data, i.e. Title and Country of Residence, for guest tickets (stored as questionnaires in the back-office).
• NEW V2.6 The data layer used with advanced e-commerce tracking is enhanced with additional data and events, in particular related to season ticket pages and related to order types (sales/reservation).
• NEW V2.6 The B2B portal offers the possibility to distribute mobile tickets prior to ticket distribution to TIXnGO
• NEW V2.6 (Tournament - Group sales process) More precise control is now possible on actions available to Level 2 STG relays thanks to finer grain permissions on group sales related operations (sub-relay management, pre-request quotas administration, ticket distribution, etc.). You can configure them through Organization > Target group configuration > Configure permissions.
• UPCOMING When reselling a ticket on the resale platform, simple charges on the original ticket can now be correctly not refunded to the reseller. In a transition period, the new behavior is not active by default and requires a specific activation via a feature flag - please get in touch with the service team if needed.

Other Improvements

• The group visit calendar view on the mobile operator will offer an improved visibility for all visits where remarks or comments have been made, making sure that the operator will see any key information about the group.

Improvements

• SAM: Custom fonts can be added the new modern HTML editor (requires a service)
• NEW V2.10 DAN: Two new museum attendance measures based on number of participants have been added to "Latest attendance/sales KPI" and "Latest sales per date" reports

Other Improvements

• Refund your customers on credit card even if they have used multiple payments (e.g. if they paid an order using a credit card and customer credit), thanks to the improved refund batch
• Swiss customers can now print QR invoices instead of the old ESR/BVR slip
• Segmentation rules for seat assignment can be overridden at physical configuration or performance/match level (requires a service).
• Two new action kinds that allow setting up documents to print/send when printing or collecting tickets.
• Questions with a length up to 1'000 characters may now be displayed on box office and ticket shop. To do so, simply add a public description to the question. This public description will be displayed on the box office and ticket shop instead of the question's name.
• Options orders ("quotes") now allow to create options for the product family Open Products from the back-office.
• Egypt is added to the list of countries supporting IBAN.
• The marketplace barcode is upgraded to support up to 1'000 seasons. The change is backward compatible and will apply to new tickets without requiring any action on your side.
• The lottery domains are now accessible via the Queries screen from the Institution context like for other domains. Learn more about accessing domains from queries
• NEW V2.6 The credit balance, pending account and pending account history screens are extensively used in the current context in order to ease your operations you will be now have clickable file and order links.
• NEW V2.6 Performance of visit pass details screen has been improved.

Keep up-to-date with our open platform APIs on platform.secutix.com

Improvements

• NOVA: NVF-286, NVF-294, NVF-295, NVF-301
• Through the Euterpe interface, topics and remarks for events will sent from SecuTix.
• NEW V2.6 A new security right for virtual operators allows to block feedback calls (setting the ticket status to Controlled) from an access control 2-way interfaces