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In both cases, reliability of delivery is very important.
Technical measures
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Set an SPF entry in your DNS
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> > > Eric to fill in
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DKIM – Introduction
SecuTix, acting as software-as-a-service providers (SaaS), allows you to define DomainKeys identified mail (DKIM) for sent emails. This requires coordination with SecuTix to set up the corresponding DNS records.
The example below illustrates this DKIM configuration with the header of an email from a fictive institution "mosamuseum":
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- sender@mosamuseum.com -> mosamuseum.com
- DKIM-signature: s = s1024; d =mosamuseum.com -> mosamuseum.com
3) use a sender email address that can really receive emails.
4) SecuTix ensures that the IP addresses used to send the emails are separated between transactional emails and marketing emails, and in both cases, IPs are "clean"
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For further reading, please refer to https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail
DKIM - Description of the initial setup
The customer must create 2 dns records in their zone
stxsel1._domainkey.mosamuseum.com. IN CNAME sel1-mosa._domainkey.dkim.secutix.com.
stxsel2._domainkey.mosamuseum.com. IN CNAME sel2-mosa._domainkey.dkim.secutix.com.
!!! Be careful to change "mosa" by the institution code. If any doubt, please open a support request for confirmation- The customer must open a service support request in order to enable signature of outgoing emails