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Context

Excerpt

Status
titleSNEAK PEEK
 
Status
subtletrue
colourBlue
titleUPCOMING
 

Get access to ticket barcodes straightaway on the screen on your mobile device or in the confirmation email. No need to connect anymore on the online account to print the tickets in order to see the barcode and be able to present it at the entrance. The system will show the barcode right after the purchase has been done making the user experience on site fast and delighful.


Solution

Once the feature is active your users will be able to see the barcode of the tickets they have purchased directly in the order details screen online right after the payment has been accepted and also in the confirmation email. This make it much easier for them to go through the access control simply by showing their screen with the barcode or showing the barcode from the confirmation email.







The barcode is immediately accessible on the screen for your customer after a successful payment. There is no need to download the ticket anymore making the customer experience on site simple and straightforward.






The barcode will be also displayed in the body of the confirmation email received by your customers. Knowing that many visitors are searching for their tickets in their mailbox this make this access to the ticket much easier.

Additionnaly to the barcode the confirmation email will also contain the key information like the tariff and the seat number. 

You can find some examples at the bottom of this page.


Getting started

In the organization context >> Point of sales >> Internet parameters tab

  • A new check box is available named "Show E-Ticket barcodes"
    • No is the default value
    • Classic is displaying a 1D barcode
    • QR is displaying a 2D barcode
  • When check the barcode will be displayed on "order details", "Ticket list" screens on the online profile and in confirmation emails.
  • Activating this feature will result in automatically changing the state of the ticket to printed once the barcode is displayed.

That's it, barcodes will be now printed straigthaway at the end of the sales process and will be displayed in the confirmation email.


  • Scope:
    • Document class “Order confirmation email”
    • InformationPackage / season ticketThis
    Warning
    titleWhat you need to know
    1. Confirmation email : If an order contains more than 10 tickets, the barcode will be displayed in the confirmation email. The system will fall back on the standard behavior.
    2. Screen barcodes : if an order contains more that 3 tickets, the barcode will not be displayed straighaway. The system will fall back on the standard behavior.
    3. the new parameter is available on all internet sales channels except the B2P. All other sales channel do not support this feature (box office, back-office are not compatible with this feature).

    Explain how the mandatory ticket holder infos is managed.

    Explain the max number of tickets that will be printed with the feature and what happens when there is more ticket than the limit.

    Coverage in term of product families

    Online available when a ticket is purchased on an online sales channel

    Information available on the email confirmation

    Export tickets information into xdoc
    2. Handling ticket holder information
      1. A ticket holder can be mandatory in the following cases:
        1. a performance has the "named ticket" option set to yes
        2. or the point of sales has the "ticket holder mandatory" option set to yes
      2. Overall, if the ticket holder information are mandatory then the system will fall back to the standard behavior meaning the ticket would need to be printed by the end user. Except if the ticket holder information are set to entered during the sales process and not when printing the tickets.


    Information available on the order confirmation email

    • Package name / season ticket name
    • Product (event, competition, visit pass, membership, voucher, etc.)
    • Performance / match /
    slot
    • timeslot / validity period
    • Tariff
    • Seat
  • Ticket barcodes

    • Limit in number of barcode to display

    Email : If order contains more than 10 tickets, then no ticket information is included in the email.

    Screen :For an Order, show barcodes immediately if number of tickets < 3, otherwise hide them.
    • number
    • Ticket barcodes


    Product families

    Product families:

    Support:  

    supported

    • Single entries
      • Event
      • Competition
    • Passes
      • Visit pass
      • Open pass
      • Timeslot pass
    • Simple products
      • Membership
      • Voucher
      • Service
      • Transport
    • Season tickets
      • Badge/Card only
        • Only display the barcode for parent tickets
      • Ticket only
        • Only display the barcode for child tickets.
    • Package
    Not support

    Product families not supported

    • Hospitality
    • Goods
    • Open product
    • Donation

    Ticket holder management

    Ticket holder mandatory handling

    If a ticket holder is mandatory for a ticket, but it has not yet inputted (check in movement of the ticket) then ignore this ticket when printing automatically tickets of the order.
  • Notes: a ticket holder is mandatory for a ticket if:
    • Either its performance has “Named ticket” = yes
    • OR current point of sale has “Input ticket holder mandatory” = true.
    • E-ticket does not require input ticket-holder mandatory (e.g if it requires ticket holder, user has to Print manually to see the barcode)
    • How to adapt the order confirmation email document to have the barcode displayed in the body of the email ?

    Examples

    2D barcodes and ticket information for visit passes

    2D barcodes for a season ticket





    1D barcode for a calculated season ticket


    2D barcode with seat and teams informations for a game ticket



    2D barcodes for a season ticket on mobile.

    1D barcode for a championship season ticket