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For our customers in France: a new law entering in force on 1st of January 2023 will forbid the printing of order receipts or card receipts unless the end customers has explicitly required them. |
Solution
Summary
Currently, the card receipt is printed systematically during order closure, The order receipt is printed if it has been configured in the documents to send (menu Initialisation > Documents to send) in Institution or Organisation context). The order receipt can be reprinted from the file detail as any other document.
A new law entering in force on 1st of January 2023 will forbid the printing of order receipts or card receipts unless the end customers has explicitly required them. In order to comply with this law, the behaviour will be modified as follows:
- By default, neither the order receipt nor the card receipt will be printed, even if the order receipt has been defined in the documents to send.
- The Previous file feature has been extended to allow the printing of the receipts. In other words, if an end customer requires a copy of the receipts, you will just have to click on Previous file and print them.
In order to illustrate the solution, let's consider the following example. The customer has bought 2 tickets. The on-line shop allows mobile ticket and print@home shipment mode. He selects the mobile ticket shipment mode and pays the order. No tickets have been downloaded or printed yet. The end customer has still the choice between downloading a ticket on his mobile or printing an e-ticket.
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The restriction works similarly in the other way. If the end customer prints the second ticket as a print@home, he won't be able anymore to download it as a mobile ticket. Clicking several times on the printable ticket link will open exactly the same PDF file (without invalidating previous tickets).
Getting started
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