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A new law entering in force on 1st of January 2023 will forbid the printing of order receipts or card receipts unless the end customers has explicitly required them. In order to comply with this law, the behaviour will be modified as follows:
- By defaultDuring order closure, neither the order receipt nor the card receipt will be printed, even if the order receipt has been defined in the documents to send. A warning is displayed in the document shipping section of the cart to remind the operator that the order receipt won't be printed.
- The Previous file feature has been extended to allow the printing of the receipts. In other words, if an end customer requires a copy of the receipts, you will just have to click on Previous file and print them.
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- In the quick sales screens (with and without map, touch cart). Below example illustrates touch cart
In order to illustrate the solution, let's consider the following example. The customer has bought 2 tickets. The on-line shop allows mobile ticket and print@home shipment mode. He selects the mobile ticket shipment mode and pays the order. No tickets have been downloaded or printed yet. The end customer has still the choice between downloading a ticket on his mobile or printing an e-ticket.
The end customer decides to download the first ticket on his mobile. He can't get an e-ticket anymore to prevent the invalidation of the mobile ticket:
The restriction works similarly in the other way. If the end customer prints the second ticket as a print@home, he won't be able anymore to download it as a mobile ticket. Clicking several times on the printable ticket link will open exactly the same PDF file (without invalidating previous tickets).
Getting started
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Getting started
The feature is enabled by default for all organisations located in France. It may be enabled for other organisations in the Parameters tab of the Organisation's characteristics screen:
