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If you don't allow the new purchase price to be lower than the original price, the list of available tariffs will depend on each individual ticket. The higher is the ticket initial price, the smaller is the list of available tariffs.
Getting started
Create a ticket to our service team to enable the feature. The service team will:
- Set the feature flag SHIPMENT_MODE_PER_PRODUCT
Current restrictions
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Scenario
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Status
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Ticket Shop
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Direct sale on Ticket Shop (no creation of options or reservations)
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Shipment mode set-up per product is taken into account
Internet user may select multiple shipment modes if needed
The file detail mentions all the shipments with their respective cost but doesn’t mention which products belong to which shipment → not a big issue
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Online exchange
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OK (same as above)
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Reservation on Ticket Shop
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Shipment mode set-up per product is ignored → a reservation order may be created with a reference shipment which shipment mode is inconsistent with the shipment mode set-up per product
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Ticket Shop sale converted to reservation:
- The order amount exceeds the max. allowed amount
- The internet user selects the prepayment method
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High risk of technical error if the sales order has multiple shipments → currently, shipment mode per product isn’t compatible with order amount limit or prepayment
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Pay online a reservation order created on-line
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The reference shipment (which shipment mode may be inconsistent with the shipment mode set-up per product) is ignored, allowing the internet user to use the new feature
→ Only consequence:
- The sales order amount may be higher than the reservation order amount (because of shipment fees)
- May lead to some complains and support need
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Box Office
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Reservation and sales
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The behaviour is the same for reservation and sales orders: the shipment mode per product set-up is taken into account but the order may contain only one shipment. The operator needs to split the order if there is no shipment mode common to the whole order.
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Payment of a reservation performed on BO
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No problem since reservation and sales handle the shipments in the same way.
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Hybrid scenarios
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Payment of an online reservation at the Box Office
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Because the online reservation doesn’t take into account the shipment mode set-up per product, the BO operator may need to split the order, i.e. create 2 sales orders for one reservation order.
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Payment of a BO reservation online
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No problem
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This feature is directly available. As explained in above section, you will have to remove the tickets already on resale if you want to change the resale type of the resale platform.